Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Austin
Austin, TX
962 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 962 reviews
January 11, 2020
Great experience. Great salesman I have bought more than 20 cars from Troy Massey at BMW of Austin. He is the best there is. The dealership is in a class by itself. Highly recommen I have bought more than 20 cars from Troy Massey at BMW of Austin. He is the best there is. The dealership is in a class by itself. Highly recommend Troy and BMW of Austin More
by MarklikesBMWofAustin
Employees Worked With
Troy Massey
January 09, 2020
Shout-out to Charlie Baze Let me preface by saying that Charlie Baze is not your typical car salesman. I purchased a BMW from him after many months of shopping for a new car in Let me preface by saying that Charlie Baze is not your typical car salesman. I purchased a BMW from him after many months of shopping for a new car in the Austin area (and beyond), and a major reason why I ultimately bought a BMW from Charlie is because he takes a genuine and thoughtful approach to meeting, and anticipating, his customers' needs, and keeps the fun and excitement of car buying alive by abstaining from high-pressure sales nonsense but rather focusing on showing options, let the customer see and try them, and helping to understand and rationalize them, allowing the customer to digest and ultimately make a sound decision to ensure long-term happiness with the purchasing decision. More
by atx2go
Employees Worked With
Charlie Baze
January 03, 2020
Mike Hanaway made my experience easy. I appreciated his honestly, respect for my time and knowledge. I was able to feel confident and comfortable with my purchase as a result of this experience. honestly, respect for my time and knowledge. I was able to feel confident and comfortable with my purchase as a result of this experience. More
by Cferrales
Employees Worked With
Sean Weaver
January 01, 2020
Fastest sale ever We needed a bmw within a month and before Christmas. Couldn’t believe how quickly our car was built and ready for us. The sales rep, Mike hannaway, wa We needed a bmw within a month and before Christmas. Couldn’t believe how quickly our car was built and ready for us. The sales rep, Mike hannaway, was constantly in touch and wanted to get it right. More
by Swjacobs
Employees Worked With
Mike hannaway
December 28, 2019
The only BMW dealer in town I have just bought my third BMW from BMW of Austin and as usual, the process was painless. It was also my third purchase with Mike Hanaway as sales pe I have just bought my third BMW from BMW of Austin and as usual, the process was painless. It was also my third purchase with Mike Hanaway as sales person and he somehow got me a better deal on this new car compared to before. I appreciate how painless the process has been and the courtesy afforded to me by everyone involved was superb. More
by AG
Employees Worked With
Mike Hanaway and Josh Wheelock
December 26, 2019
Troy Massey is a Gem - One of a Kind Bought my 2nd BMW here from Troy Massey. Troy is seriously the most amazing sales person I've ever worked with. He goes out of his way to find what yo Bought my 2nd BMW here from Troy Massey. Troy is seriously the most amazing sales person I've ever worked with. He goes out of his way to find what you want and make things happen for you in the most smoothest fashion possible. He's kind, thoughtful, and thorough. I always know if I need something, he's going to work it out. In general I hate the car buying process but both of my experiences here have left me feeling like he's family - wouldn't want to work with anyone else. More
by NBludworth
Employees Worked With
Troy Massey
December 23, 2019
Great service. By far the best car buying experience you can get. The staff was all super helpful and get you what you are looking for. can get. The staff was all super helpful and get you what you are looking for. More
by Samuel.merkel23
Employees Worked With
Troy Massey and Chuck Jett
December 22, 2019
Charlie was very knowledgeable, professional, and pleasant to work with during the purchasing process, from ordering to delivery and following up. The whole process was really smooth, and I will defi pleasant to work with during the purchasing process, from ordering to delivery and following up. The whole process was really smooth, and I will definitely refer friends and family to Charlie B. and BMW of Austin. More
by Eagle
Employees Worked With
Ian, Charlie and Josh, Sean Weaver
December 21, 2019
Amazing service at BMW of Austin We have worked with Troy at BMW of Austin for almost 20 years! The service is amazing and we appreciate the help and support that Troy and the entire We have worked with Troy at BMW of Austin for almost 20 years! The service is amazing and we appreciate the help and support that Troy and the entire team provides! It is truly a world class operation at BMW of Austin. More
by brandondholden
Employees Worked With
Troy Massey
December 14, 2019
Easy, no pressure in buying,. Everyone you meet are very nice and you feel like you have known them forever in just a few mins. I would recommend them to anyone looking to buy a BMW. No other place compar nice and you feel like you have known them forever in just a few mins. I would recommend them to anyone looking to buy a BMW. No other place compares. More
by Stacy Hicks
Employees Worked With
Mike Hannaway, Sean Weaver
