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BMW of Austin
Austin, TX
956 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 956 reviews
December 23, 2019
Great service. By far the best car buying experience you can get. The staff was all super helpful and get you what you are looking for. can get. The staff was all super helpful and get you what you are looking for. More
by Samuel.merkel23
Employees Worked With
Troy Massey and Chuck Jett
Helpful December 22, 2019
Charlie was very knowledgeable, professional, and pleasant to work with during the purchasing process, from ordering to delivery and following up. The whole process was really smooth, and I will defi pleasant to work with during the purchasing process, from ordering to delivery and following up. The whole process was really smooth, and I will definitely refer friends and family to Charlie B. and BMW of Austin. More
by Eagle
Employees Worked With
Ian, Charlie and Josh, Sean Weaver
December 21, 2019
Amazing service at BMW of Austin We have worked with Troy at BMW of Austin for almost 20 years! The service is amazing and we appreciate the help and support that Troy and the entire We have worked with Troy at BMW of Austin for almost 20 years! The service is amazing and we appreciate the help and support that Troy and the entire team provides! It is truly a world class operation at BMW of Austin. More
by brandondholden
Employees Worked With
Troy Massey
December 14, 2019
Easy, no pressure in buying,. Everyone you meet are very nice and you feel like you have known them forever in just a few mins. I would recommend them to anyone looking to buy a BMW. No other place compar nice and you feel like you have known them forever in just a few mins. I would recommend them to anyone looking to buy a BMW. No other place compares. More
by Stacy Hicks
Employees Worked With
Mike Hannaway, Sean Weaver
December 05, 2019
Mike Hanaway made our experience so memorable that we went for our second BMW with him. He was patient, attentive and understood what we were looking for. We live in Laredo and we drove up to Austin , be went for our second BMW with him. He was patient, attentive and understood what we were looking for. We live in Laredo and we drove up to Austin , because we new that Mike makes us feel like family. Great Customer Service! More
by Andyramirez7
Employees Worked With
Mike Hanaway
November 28, 2019
A Fantastic experience My first contact was through the internet sales inquiring about an X5. Mike Hanaway reached out to me in a very professional manner and no pressure. My first contact was through the internet sales inquiring about an X5. Mike Hanaway reached out to me in a very professional manner and no pressure. My wife and I were not ready to schedule time to test drive one for almost 2 months later. Mike and I communicated a couple times before scheduling the appointment but again no pressure by him. (Unlike BMW of San Antonio and Temple who seemed to bombard me with emails and calls). Mike met with us , provided product experts to answer our questions with literally no sales pressure. He assisted us in getting further discounts that were put into place in November. Every step of the way Mike was outstanding. I also give 5 starts to BMW of Austin because this is the type of experience they want to provide to each of their customers or potential customers. Notably, I like most people don't like to go car shopping from the heavy pressure techniques....this experience was quite relaxing and at the pace my wife and I wanted. Obviously I can't speak enough about Mike Hanaway and the entire BMW of Austin team. More
by ctrauch
Employees Worked With
Mike Hanaway (Sales) , Ian and Michael (product specialists)
November 28, 2019
Great sales and service! I have been leasing and servicing cars here since 2007. Mike Hanaway is and has always been helpful and straightforward so as Andy Hathaway. I highly I have been leasing and servicing cars here since 2007. Mike Hanaway is and has always been helpful and straightforward so as Andy Hathaway. I highly recommend BMW of Austin. More
by IgLi
Employees Worked With
Mike Hanaway, Andy Hathaway.
November 27, 2019
Great customer experience From test drive through to closing the deal, Andrew Reeves was extremely efficient and knowledgeable. I got the price I was looking for and he source From test drive through to closing the deal, Andrew Reeves was extremely efficient and knowledgeable. I got the price I was looking for and he sourced a car with the specific color and extras that I was looking for. The finance group gave me all the options to choose between buying and leasing in a no nonsense fashion with no "hard sell". More
by welshpaulhughes
Employees Worked With
Andrew Reeves
November 21, 2019
Our first trip to the dealership was a look and see. Charlie Baze was very helpful and ‘no pressure’ sales pitch. He answered our questions and provided requested documents. After visiting other dealers Charlie Baze was very helpful and ‘no pressure’ sales pitch. He answered our questions and provided requested documents. After visiting other dealerships, we returned, did test drive and discussed financials and trade-in of my old car. Charlie prepared the required documentation and meeting with Finance officer, who also provided a quick turnaround. Overall, excellent Customer Service and professional staff. More
by Jo
Employees Worked With
Charlie Baze
November 18, 2019
Troy Massey is great to work with I had a great experience at the McNeil BMW dealership. I was able to test drive cars by myself. Troy was very knowledgeable about the model I wanted I had a great experience at the McNeil BMW dealership. I was able to test drive cars by myself. Troy was very knowledgeable about the model I wanted and found me a perfect 2019 with M Sports and Premium package and interior and exterior color that I wanted for just the price I wanted to pay. I highly recommend him and this dealership. More
by kimbloom1
Employees Worked With
Troy Massey
