Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Austin
Austin, TX
958 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 958 reviews
March 07, 2020
Great experience. Troy and everyone Elsie were very helpful and patient. The process from start to finish was seamless and I am now enjoying my Dream car. helpful and patient. The process from start to finish was seamless and I am now enjoying my Dream car. More
by Ramez
Employees Worked With
Troy Massey , Sean Weaver
March 05, 2020
Troy was a great! Very helpful with anything that I needed. I really enjoy working with Luis Peinado in service. He is always very helpful. He is one of the reasons I bought another BMW. One of the things I I really enjoy working with Luis Peinado in service. He is always very helpful. He is one of the reasons I bought another BMW. One of the things I would like to see improve in service department is how long it takes for them to bring the car from the back. I have had to wait at times for 15 minutes. More
by kcohen
Employees Worked With
Troy,luis and Ian
March 05, 2020
Great experince at BMW of Austin BMW of Austin is fabulous! I've purchased 3 vehicles from Mike Hanaway. There's no drama, excellent communication & follow up after the sale. The ve BMW of Austin is fabulous! I've purchased 3 vehicles from Mike Hanaway. There's no drama, excellent communication & follow up after the sale. The vehicles are amazing and fun to drive. I couldn't be happier. Ask for Mike if you visit BMW of Austin. More
by Christine H
Employees Worked With
Mike Hanaway, Brett Swanson
March 03, 2020
Twice in the last six months, one was a recall and another was a problem. I have had a BMW for the last 30 years. They are spectacular and courteous, skilled and have the customer in mind for all reas another was a problem. I have had a BMW for the last 30 years. They are spectacular and courteous, skilled and have the customer in mind for all reasons More
by Wimberley/happy
Employees Worked With
Sam and Travis and Eleanor
March 02, 2020
Patient and Fair Mike at BMW Austin was patient in helping us find the exact car with the exact features we wanted by searching inventory across the country. And they Mike at BMW Austin was patient in helping us find the exact car with the exact features we wanted by searching inventory across the country. And they gave us a fair price. I enjoyed working with him, love the X5 and am going back to Mike and BMW of Austin for my next purchase. More
by Bob
Employees Worked With
Mike Hanaway
February 27, 2020
Recently purchased a 2020 BMW X5 from Mike Hanaway. What an awesome experience. Mike made the process easy and provided a top notch customer service. an awesome experience. Mike made the process easy and provided a top notch customer service. More
by JTimmer
Employees Worked With
Mike Hanaway
February 27, 2020
Andrew Reeves made the purchase of our new car easy and enjoyable. He is very knowledgeable, friendly, and great to work with. There are no high pressure tactics at this dealership. The great buying exp enjoyable. He is very knowledgeable, friendly, and great to work with. There are no high pressure tactics at this dealership. The great buying experience made owning this new car even more enjoyable. I love this car! More
by davidlinda20
Employees Worked With
Andrew Reeves, Sean Weaver
February 19, 2020
Ordered a 2020 530e and took delivery Charlie Baze of BMW of Austin helped us with finalizing our color, interior, options, etc. (We had already decided on the 530e.) Charlie was very hel Charlie Baze of BMW of Austin helped us with finalizing our color, interior, options, etc. (We had already decided on the 530e.) Charlie was very helpful in explaining the various options and was accurate about the expected delivery date. Love the car and the purchase experience. Excellent facilities and and friendly staff, Tutorial on how to use the car was informative but the car may be smarter than we are. Probably go back for another round on how to use the car and Charlie and others have offered. Would highly recommend Charlie and BMW of Austin to any of our friends even though we had been driving Mercedes Benzes for the last 19 years. More
by lvbenningfield
Employees Worked With
Charlie Baze and Ethan, Sean Weaver
February 17, 2020
Troy Massey is Great! My husband and I knew which vehicle we wanted to get - the 2020 X3. Troy helped us evaluate which features/trim made the most sense for our needs, and My husband and I knew which vehicle we wanted to get - the 2020 X3. Troy helped us evaluate which features/trim made the most sense for our needs, and he made sure I would drive off of the lot with the perfect vehicle. We will certainly work with Troy again when this lease ends! More
by edyer89
Employees Worked With
Troy Massey
February 15, 2020
Troy Massey of BMW of Austin was extremely accommodating, easy to do business with, professional, and responsive. I would highly recommend this dealership. We are very happy with our purchase of our BMW X7. easy to do business with, professional, and responsive. I would highly recommend this dealership. We are very happy with our purchase of our BMW X7. More
by Marmassa
Employees Worked With
Troy Massey, Sean Weaver
