BMW of Austin

Superb Customer Service Mr. Mike Hanaway gave us outstanding customer service. He was knowledgeable and had exactly the vehicles I asked for online ready for us to test drive Mr. Mike Hanaway gave us outstanding customer service. He was knowledgeable and had exactly the vehicles I asked for online ready for us to test drive. We gave him our budget and he did a phenomenal job, we got what we wanted. Mike was very courteous and welcoming, we will definitely be back in the future. Josh Wheelock is another employee we met, we signed all paperwork with him. He was knowledgeable, courteous and gave us excellent customer service. He answered all our questions and not once did he rush us. We will definitely be back to purchase my Daughter's vehicles. More

Outstanding service and prompt delivery. Excellent waiting room and facilities. Entire staff was friendly, helpful, and covid astute. Very easy to schedule in line appt waiting room and facilities. Entire staff was friendly, helpful, and covid astute. Very easy to schedule in line appt More

BMW Service It took longer than expected because they had to order a part, but they notified me regularly about the progress and provided a new 2020 X5 for me to It took longer than expected because they had to order a part, but they notified me regularly about the progress and provided a new 2020 X5 for me to use while I waited. Everyone is very nice, helpful, and explains fully what is going on and why More

outstanding customer service and follow up Troy was outstanding, allotted us plenty of time even though very busy, never made me feel rushed. He was knowledgeable about all aspects of the car, Troy was outstanding, allotted us plenty of time even though very busy, never made me feel rushed. He was knowledgeable about all aspects of the car, financing, options etc. More

This dealer is committed to acquiring new customers and, once it does, then provides outstanding customer service. I worked with BMW of Austin despite having six other BMW dealers much closer. They exceeded once it does, then provides outstanding customer service. I worked with BMW of Austin despite having six other BMW dealers much closer. They exceeded every other dealers’ prices and drove my new SUV to me 3 hours away. More

The best vehicle purchasing experience ever. Everyone involved was genuine and professional. I will come back and refer my friends and family. Javier was great to work with in sales; Paxton was attentive involved was genuine and professional. I will come back and refer my friends and family. Javier was great to work with in sales; Paxton was attentive to my needs and Ben got me a great finance rate in finance. More

Troy Massey was great! Did most of our deal over the phone. And was just as easy when we got there. They were great to work with. All the staff was great!! phone. And was just as easy when we got there. They were great to work with. All the staff was great!! More

Mike Hanaway was extremely knowledgeable and helpful and educated me on all that BMW has to offer. I am a huge fan and I will be purchasing all of my future BMWs through him. My experience was amazing and educated me on all that BMW has to offer. I am a huge fan and I will be purchasing all of my future BMWs through him. My experience was amazing and I highly recommend going to this location to see Mike! More