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BMW of Austin

Austin, TX

4.6
962 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 962 reviews

May 13, 2020

outstanding interaction with my wife and me Mike Hanaway did an outstanding job telling us about BMW products and gave us some room to think about our decision and was very helpful thru the enti More

by jim.wiseman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike hanaway, also, finance person (cannot remember his name right now (outstanding and very helpful!
May 14, 2020 -

BMW of Austin responded

Hi there, thank you so much for the kind words! We're glad to know Mike has provided you with outstanding service! It was a pleasure working with you. We hope to see you in the future!

May 12, 2020

Loved working with Mike. Very knowledgeable and wasn’t pushy. He gave me several options. Everyone was friendly and helpful. I love my x7. Great experience More

by Jaj3451
Recommend Dealer
Yes
Employees Worked With
Mike Hannaway, Sean Weaver
May 13, 2020 -

BMW of Austin responded

Congratulations on your BMW X7! We are delighted to find that you enjoyed your experience working with Mike and our team members. If there is anything else that our team can do for you, please let us know. We are always happy to help!

May 09, 2020

Fantastic service and service staff! Would recommend BMW service from BMW of Austin. Very efficient and clean and super friendly. Eric Dominguez is exceptional as always! More

by Zoltan
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
May 10, 2020 -

BMW of Austin responded

Thanks for taking the time to share your fantastic experience working with our team members. We really appreciate the recommendation and we look forward to providing any future assistance!

May 08, 2020

VIP TREATMENT VIP Treatment Always!!! We have been coming to BMW of Austin for years now and you can't beat their hospitality and great staff!! We have built a st More

by jholtfrerich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TROY MASSEY - excellent sales consultant!! JOSHUA WHEELLOCK- FINANCE
May 09, 2020 -

BMW of Austin responded

Thank you for the amazing review. We will be sure to thank Dudley, Troy, and the rest of the team for providing you with exceptional service. Let us know if there is anything else we can help you with. We look forward to working with you again.

May 07, 2020

Professional Service! Took my 2012 BMW 535i in for an overheating message that pop up on the dash. The Techs at BWW of Austin diagnosed that my water pump was the culprit. More

by Mello5276
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery
May 08, 2020 -

BMW of Austin responded

Thank you for taking the time to share your excellent service experience with Tim! We're beyond ecstatic to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

May 07, 2020

Great experience!! Mike was very professional, was able to answer all my questions and made sure I knew if I had any new questions to give him a call. Very positive purchase! More

by Karen
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway, Sean Weaver
May 08, 2020 -

BMW of Austin responded

Thank you for the great review, Karen. We will be sure to thank Mike for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

May 06, 2020

Excellent service from Josh Montana...great to work with, extremely responsive. Highly recommended! If you need to work with the Service Department ask for Josh! More

by REVPAR
Recommend Dealer
Yes
Employees Worked With
Josh Montana
May 08, 2020 -

BMW of Austin responded

Thank you for the great review. We will be sure to thank Josh for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

May 06, 2020

Great service department.service tech Solis is solid,very helpful, professional.kept me informed about the work on my vehicle and worked diligently to satisfy this customer. More

by dwight
Recommend Dealer
Yes
Employees Worked With
Alan Solis
May 08, 2020 -

BMW of Austin responded

Thank you for the great review, Dwight. We will be sure to thank Solis for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

May 03, 2020

Charles made my purchase very simple and a great experience. I would recommend Charles to anyone looking to purchase a BMW. Charles assisted in completing most of my purchase via email and telephone More

by Richard
Recommend Dealer
Yes
Employees Worked With
Charles Emmanuel , Sean Weaver
May 04, 2020 -

BMW of Austin responded

Congratulations on your BMW! Thanks for taking some time to share with us your feedback, Richard. We are happy to find that Charles has provided you with great care. If there is anything else we can be of assistance with, please do not hesitate to reach out and let our team know. We hope you are enjoying your BMW!

May 03, 2020

Superb customer service I recently leased a new X1 at BMW of Austin, and truly wish that all consumer transactions were this seamless and pleasant! Mike Hannaway is the consu More

by M Swanger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hannaway
May 04, 2020 -

BMW of Austin responded

Congratulations on your BMW X1! We are thrilled to find of your strong recommendation and outstanding comments about working with Mike. If there is anything else we can do, please let us know. Our team is happy to help!

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