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BMW of Austin

Austin, TX

4.6
958 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 958 reviews

June 10, 2020

Scott was great to work with and communication was spot on. Work was done on time and my car was delivered clean and ready to enjoy! More

by TGrubbs
Recommend Dealer
Yes
Employees Worked With
Scott Liedtke
Jun 11, 2020 -

BMW of Austin responded

Thank you for the wonderful feedback! We are happy to know that you had a good experience with us and with the help of Scott. We value your business and we are always here to help!

June 09, 2020

Coming from Braman of palm beach to Austin BMW was a great experience.I love how fast they took my car in for service without an appointment More

by michellecromartie
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jun 10, 2020 -

BMW of Austin responded

Thank you for the great review, Michelle. We are happy to know that you were more than satisfied with our services. We look forward to working with you again.

June 08, 2020

I really how they show their concerns The supervisor Hope service manager and Scott Cuny are amazing i was jyst disappointed in time frame of the work done to my vehicle was not told the work that was done a More

by Carolposey2016
Recommend Dealer
Yes
Employees Worked With
Scott Cuny and Hope Hardgrove, Sean Weaver
Jun 08, 2020 -

BMW of Austin responded

Carol, thank you for taking the time to write a positive review! We're thrilled to hear Sean, Scott, and Hope went above and beyond to assist you with a high level of customer service throughout the process. We're ecstatic to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

June 05, 2020

I am a longtime customer. From sales to service this dealership is the best in the business. Thank you very much, I can always count on top notch customer service. More

by karen
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jun 06, 2020 -

BMW of Austin responded

Thank you for the amazing review, Karen. We are happy to know that you enjoy our services. We look forward to working with you again.

June 02, 2020

Outstanding customer service and experience! This is my 3rd BMW to buy and first time at this dealership in Austin. The customer service here and experience was like no other. It was outstanding More

by rmsaenz28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Jun 02, 2020 -

BMW of Austin responded

Hello there - thank you so much for sharing your perfect rating with us! We appreciate your kind words regarding Mike and are happy to hear that you are provided quality service each time you come. Let us know if we can help you with anything else, and we invite you back in anytime.

June 02, 2020

I was greeted at the door and I had a sales representative right away. I received everything I asked for and all information was provided. More

by Kayron Rich
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jun 03, 2020 -

BMW of Austin responded

Thank you for the excellent review, Kayron. We look forward to working with you again.

May 29, 2020

Great Job by BMW! The service was great. I am as called on each service that was required on vehicle. Great. Thank you Tim Montgomery. More

by Williamsdir
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery
May 30, 2020 -

BMW of Austin responded

Thank you for the great review, William. We will be sure to thank Tim for providing you with excellent service. We look forward to working with you again.

May 28, 2020

Fabulous experience with BMW of Austin Fourth time to purchase/lease a vehicle from this dealership. Was seemless from start to fininsh. Troy Massey handled the process with his usual prof More

by debbiem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey
May 29, 2020 -

BMW of Austin responded

Thank you for the great review. We will be sure to thank Troy for providing you with excellent service. We look forward to working with you again.

May 28, 2020

Bought a new BMW X7 M50i I Bought my new BMW X7 m50i last week. The first time we walked in to the showroom till we took delivery, the entire process was smooth. There was no More

by Loys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Joshua Wheelock
May 29, 2020 -

BMW of Austin responded

Hi Loys, Thanks for the great review with Troy and Joshua! We are thrilled to hear our team has given you excellent service. Congratulations on your new BMW X7 m50i! We truly appreciate your business and hope to see you again!

May 23, 2020

Trouble customer service during Covid19. Had battery replacement they installed battery charger in my car without showing me how this device will work What a great job .... More

by Steve_67
Recommend Dealer
No
Employees Worked With
Christopher , Sean Weaver
May 24, 2020 -

BMW of Austin responded

Steve, I am sorry to hear about any trouble you are having with understanding how the device works. Given the opportunity, I would like to speak with you about your experience. Please email me at ahathaway@penskeautomotive.com. Thank you, ​ Andy Hathaway Service Manager ahathaway@penskeautomotive.com

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