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BMW of Austin

Austin, TX

4.6
964 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 964 reviews

June 13, 2020

BMW of Austin is sooooooooooooooooo much better than BMW of South Austin. The turnover of employees in South Austin is just a reflection of how BAD BMW of South Au More

by gtaddia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve amd his cronies
Jun 14, 2020 -

BMW of Austin responded

Hello, Thank you for your kind words. We at BMW of Austin take pride in the long-lasting relationships we have with our customers, and those relationships are the basis for the extraordinary tenure of our employees. I'm concerned that you may have thought this review was on the BMW of South Austin's account when the posting is actually on the BMW of Austin's account. We are the one on McNeil Drive in north Austin. Please don't hesitate to contact me should you have any further feedback. Chris Markey General Sales Manager-BMW of Austin cmarkey@penskeautomotive.com

June 12, 2020

It's always Amazing from the sales to the service. As I mentioned in my google review this is in my opinion one of the best dealerships in the country from the time you purchase and every service appoi More

by Eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Sean Weaver
Jun 13, 2020 -

BMW of Austin responded

Eric, thank you for taking the time to write a review! We are thrilled to hear Sean and Troy went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your new ride! We look forward to working with you again in the future.

June 12, 2020

Fantastic dealership. We purchased our M8 there June 5, 2020. this makes now car no 4 same dealership. service and customer care is outstanding. Troy Massey is awesome. He stays in touch after the sale t More

by Mgirl
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Sean Weaver
Jun 13, 2020 -

BMW of Austin responded

Thank you for taking the time to write a positive review! We are happy to hear that Sean and Troy were able to help you find a great car and was able to make the overall experience at our dealership great. If you ever need help with your M8, feel free to give us a call!

June 11, 2020

Always delighted with the service.Honest and genuine Always delighted with the service. Honest and genuine advisors. Service is made on time - Communication is done accurately and in timely manner. Than More

by dychard
Recommend Dealer
Yes
Employees Worked With
Tim M., Sean Weaver
Jun 11, 2020 -

BMW of Austin responded

Thank you for taking the time to share your honest and genuine service experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

June 11, 2020

Great overall experience. I had my 2 young boys with me shopping for my new car. Troy engaged with them and made for a great experience. More

by NSG
Recommend Dealer
Yes
Employees Worked With
Troy, Josh
Jun 12, 2020 -

BMW of Austin responded

Thank you so much for the wonderful review! Troy was happy to assist you with everything. Please let us know if we can be of any further assistance.

June 10, 2020

My wife and I have visited other BMW locations and we have to say that this Austin location is without a doubt best to work with! The most courteous, knowledgeable and just plain friendly place to look, More

by Eric
Recommend Dealer
Yes
Employees Worked With
Troy Massler, Sean Weaver
Jun 10, 2020 -

BMW of Austin responded

Thank you for the wonderful review, Eric! We appreciate your kind words and can't wait to share them with our team! You and your wife are welcome back at any time.

June 10, 2020

Scott was great to work with and communication was spot on. Work was done on time and my car was delivered clean and ready to enjoy! More

by TGrubbs
Recommend Dealer
Yes
Employees Worked With
Scott Liedtke
Jun 11, 2020 -

BMW of Austin responded

Thank you for the wonderful feedback! We are happy to know that you had a good experience with us and with the help of Scott. We value your business and we are always here to help!

June 09, 2020

Coming from Braman of palm beach to Austin BMW was a great experience.I love how fast they took my car in for service without an appointment More

by michellecromartie
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jun 10, 2020 -

BMW of Austin responded

Thank you for the great review, Michelle. We are happy to know that you were more than satisfied with our services. We look forward to working with you again.

June 08, 2020

I really how they show their concerns The supervisor Hope service manager and Scott Cuny are amazing i was jyst disappointed in time frame of the work done to my vehicle was not told the work that was done a More

by Carolposey2016
Recommend Dealer
Yes
Employees Worked With
Scott Cuny and Hope Hardgrove, Sean Weaver
Jun 08, 2020 -

BMW of Austin responded

Carol, thank you for taking the time to write a positive review! We're thrilled to hear Sean, Scott, and Hope went above and beyond to assist you with a high level of customer service throughout the process. We're ecstatic to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

June 05, 2020

I am a longtime customer. From sales to service this dealership is the best in the business. Thank you very much, I can always count on top notch customer service. More

by karen
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jun 06, 2020 -

BMW of Austin responded

Thank you for the amazing review, Karen. We are happy to know that you enjoy our services. We look forward to working with you again.

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