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BMW of Austin

Austin, TX

4.6
962 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 962 reviews

June 22, 2020

Great Experience We purchased our BMW 750I from Brian. It was a great experience and we are very pleased with the vehicle. I would definitely recommend this dealer More

by thill3812
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Giroux
June 20, 2020

Great experience from start to finish. Dealt with Troy and will be happy to return for all of my future cars. Do yourself a favor and don’t waste time shopping any other BMW dealerships in the area More

by Notcomingback123
Recommend Dealer
Yes
Employees Worked With
Troy Massey
June 18, 2020

Ask for Troy at BMW of Austin! He will get you what you need, and you won't feel like you're getting oversold on anything you don't! Great experience! More

by ASlutsky
Recommend Dealer
Yes
Employees Worked With
Troy Massey
June 17, 2020

My salesman John Dickerson was extremely helpful even with follow up on after sales service. Austin gave me a great price on a new M240i which convinced me to buy new rather a used certified with 1200 mi More

by Simonfreed
Recommend Dealer
Yes
Employees Worked With
Jess Rolan
June 17, 2020

I appreciate the professional and respectful service. Charles kept me informed of the progress of our X3 and really listened to our needs. Thank you. More

by Rick H.
Recommend Dealer
Yes
Employees Worked With
Charles Bellinger, Sean Weaver
June 14, 2020

Very smooth and efficient. However this review apps requirement is just a reason fir ne not to answer at all. Don’t overburden the consumer!!!! More

by WildBill
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery - 5 star
June 14, 2020

I visited for reason of safety recall. I was escorted to the waiting room, offered a cariety of drinks. Service was performed as told sbout 2 hrs. Including washing. I was very pleased by the curteous treat More

by nagyvary
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
June 13, 2020

Great service manager; very nice loaner calls.Recommend Great service manager; very nice loaner calls. Recommend the dealer as it is very customer oriented. Will definitely be back for service. Will al More

by gregorynmoore
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
June 13, 2020

BMW of Austin is sooooooooooooooooo much better than BMW of South Austin. The turnover of employees in South Austin is just a reflection of how BAD BMW of South Au More

by gtaddia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve amd his cronies
Jun 14, 2020 -

BMW of Austin responded

Hello, Thank you for your kind words. We at BMW of Austin take pride in the long-lasting relationships we have with our customers, and those relationships are the basis for the extraordinary tenure of our employees. I'm concerned that you may have thought this review was on the BMW of South Austin's account when the posting is actually on the BMW of Austin's account. We are the one on McNeil Drive in north Austin. Please don't hesitate to contact me should you have any further feedback. Chris Markey General Sales Manager-BMW of Austin cmarkey@penskeautomotive.com

June 12, 2020

It's always Amazing from the sales to the service. As I mentioned in my google review this is in my opinion one of the best dealerships in the country from the time you purchase and every service appoi More

by Eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Sean Weaver
Jun 13, 2020 -

BMW of Austin responded

Eric, thank you for taking the time to write a review! We are thrilled to hear Sean and Troy went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your new ride! We look forward to working with you again in the future.

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