BMW of Austin

I purchased a certified BMW last October and since the pandemic hit, have not driven much, but figured I needed an oil change. Service was great, but more importantly, I also mentioned that I found a coup pandemic hit, have not driven much, but figured I needed an oil change. Service was great, but more importantly, I also mentioned that I found a couple of the AC vent "fins" were broken from when I purchased the vehicle. Even though it's been several months since my purchase, I explained that I saw the issue soon afterwards, but this was the first time I'd been back to BMW since Oct. It wasn't really an apparent issue unless you were looking to find it, so Chris worked with me to get the vent fixed with no additional cost to me. I'm so happy that BMW stands behind its "Certified Pre-Owned" vehicles and I can count on them to make things right. Chris was very professional and did a great job getting my car into tip top shape. As usual, I also got my car vacuumed and washed for free, which is always so nice. Thanks, BMW and Chris. I appreciate how you take care of your customers. More

BMW Austin, Troy Masey and his team were amazing and made my new lease process seamless especially during this COVID-19 time. Thank you Troy! my new lease process seamless especially during this COVID-19 time. Thank you Troy! More

Every thing done on time and done right. Car was cleaned up. Josh explained what was to be done. All staff I came in touch with were friendly. Facility was properly set up to handle the virus issue. up. Josh explained what was to be done. All staff I came in touch with were friendly. Facility was properly set up to handle the virus issue. More

Awesome people. Mrs.Amanda and the service manager were GOD sent and they were the epitome of excellence and courtesy so GOD BLESS You ALL. GOD sent and they were the epitome of excellence and courtesy so GOD BLESS You ALL. More

BMW of Austin is great to work with. Troy Massey BMW of Austin is great to work with. Troy Massey handled all our needs and delivered two beautiful news cars with in 30 days. And the service dept BMW of Austin is great to work with. Troy Massey handled all our needs and delivered two beautiful news cars with in 30 days. And the service dept is superb, especially Scott Liedtke! More

My service was quick and painless; always good to hear your vehicle is in good shape and no problems were found during service. I missed the coffee bar and the barista. Pandemic hits another favorite thin your vehicle is in good shape and no problems were found during service. I missed the coffee bar and the barista. Pandemic hits another favorite things do. More

Allan and the team were excellentWhy don’t they did they service my vehicle, but they clean inside and out and made the tires showerhead. Love my BMW. Do you like the follow up calls that we received for se service my vehicle, but they clean inside and out and made the tires showerhead. Love my BMW. Do you like the follow up calls that we received for servicing More

Couldn't have asked for a better experience than with Troy Massey and the staff at BMW of Austin. Troy actually reminded us that we had mentioned looking at the car we eventually fell in LOVE with (we'v Troy Massey and the staff at BMW of Austin. Troy actually reminded us that we had mentioned looking at the car we eventually fell in LOVE with (we've named her Sally). Couldn't imagine being treated any better - and we've been down this road a bunch of times! Thanks guys! More

The service was fast and efficient! My battery was defective and without my asking they informed me that it was still under warranty. I was defective and without my asking they informed me that it was still under warranty. I was More