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BMW of Austin
Austin, TX
962 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 03, 2020
Service department was very friendly, informative and timely with repairs. Service advisor Amanda DeHart was very good. She kept us informed the whole time the car was being serviced. timely with repairs. Service advisor Amanda DeHart was very good. She kept us informed the whole time the car was being serviced. More
by Kthomas4712
Employees Worked With
Amanda DeHart
October 02, 2020
Very good start to finish. Mike reached out to me at exactly the right intervals and he knew what I was looking for and got me exactly the car I wanted. It was a very efficient process. The only thing I exactly the right intervals and he knew what I was looking for and got me exactly the car I wanted. It was a very efficient process. The only thing I would make sure is that people knew that full service is no longer included when buying a BMW. It’s a small point but it is a surprise. Other than that these guys were completely outstanding. More
by John_jonson
Employees Worked With
Mike Hanaway and Bret
October 02, 2020
The whole experience was great! The only thing they missed was the key to the locking lug nut and of course we got a nail in the front tire the second day we owned the car. Had to send for and buy a ne missed was the key to the locking lug nut and of course we got a nail in the front tire the second day we owned the car. Had to send for and buy a new key and keep the tire aired up until we get it. More
by Sdulie12
Employees Worked With
Danny Gallagher, Jason Rucker
September 28, 2020
I have always had a positive a experience with the service department. They make their time and cost estimates and have offered loaners when needed. I like the fact I can get in touch quickly by voice service department. They make their time and cost estimates and have offered loaners when needed. I like the fact I can get in touch quickly by voice, email or text and pay prior to picking up. Great experience so far. More
by Sschroed0706
Employees Worked With
Alan Solis
September 26, 2020
Best car buying experience. The sales person Mike Hanaway made it an easy and informative process, especially since I came from Houston. Dealership was easy, comfortable, and accommodating. BMW Genius Taylor made it an easy and informative process, especially since I came from Houston. Dealership was easy, comfortable, and accommodating. BMW Genius Taylor Coleman was critical for me to understand all the tech and features of my new car. She knew the car inside out. Overall, great experience. More
by Htown owner
Employees Worked With
Mike Hanaway , Sean Weaver
September 26, 2020
Always a great experience at BMW of Austin. Charles Bellinger is an amazing service advisor and always looks to make every service interaction a positive experience. Bellinger is an amazing service advisor and always looks to make every service interaction a positive experience. More
by Hali
Employees Worked With
Charles Bellinger
September 21, 2020
I was looking for an SUV, and BMW was not on top of my list. However, I decided to take a look before making my final decision. Troy Massey was friendly, helpful and applied no pressure. In the ended I di list. However, I decided to take a look before making my final decision. Troy Massey was friendly, helpful and applied no pressure. In the ended I did buy a BMW X5 instead of the competition because I really liked the car, and the sales experience was the best of all the dealerships I visited. More
by HenryM
Employees Worked With
Troy Massey
September 21, 2020
This is the cleanest service facility where the representatives smile while asking what can I do for you. First rate quality and service. Thank you. representatives smile while asking what can I do for you. First rate quality and service. Thank you. More
by robert.charles
Employees Worked With
Joshua Montana , Sean Weaver
September 19, 2020
Bought an X5 3weeks ago, worked with Charlie Baze and he is an excellent person to work with. He made sure the entire process was smooth and helped me understand all the features, finance options including is an excellent person to work with. He made sure the entire process was smooth and helped me understand all the features, finance options including a trade-in. Their finance department is also very impressive. I can say, BMW of Austin dealership is very friendly, professional and welcoming at every stage. More
by Vijay Kasturi
Employees Worked With
Charlie Baze, Andy Reeves
