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BMW of Austin

Austin, TX

4.6
962 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 962 reviews

October 26, 2020

Courteous, professional, and friendly staff. Pleasant facility. Service department explains all recommendations letting customers decide with no pressure. Service garage top notch. Great place to be a c More

by HillsBilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery , Sean Weaver
October 25, 2020

Regular scheduled oil change was due and Alan made sure it fit into my schedule easily. My car was received immediately and ready to go when I returned from a quick lunch. More

by AJ Anderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Solis
October 23, 2020

Let me put it this way; I drive from San Antonio, in order to purchases and deal with Austin BMW. Charlie and staff are + great More

by Antonio Almazan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie
October 23, 2020

If you are price shopping used BMW, save yourself some time and skip this dealership. Better deals can be found at every other BMW dealer in the Austin, Houston and Dallas area. More

by sean
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Terranella
Oct 24, 2020 -

BMW of Austin responded

Sean, I regret to learn about your dissatisfaction while shopping for a BMW. Given the opportunity, I would like to speak with you about your experience. Please email me at CMarkey@penskeautomotive.com. Thank you, Chris Markey General Sales Manager BMW of Austin CMarkey@penskeautomotive.com

October 23, 2020

Service representative was excellent, knowledgeable, courteous and informative. My needs and concerns was addressed right away and I was constantly updated on the status of my vehicle More

by Citycat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Montana
October 23, 2020

Charles is the nicest Guy ever, except for Brett Swanson. Both are fine gentlemen and a pleasure to deal with. My dealings with both of these individuals would be my reason to buy another BMW. More

by BMWTexas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles
October 23, 2020

This is the 5th car we’ve purchased at this dealership we have always been very happy with the personal service! John has been our salesman since the first transaction! More

by steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
October 23, 2020

No appointment needed for servicing my car,. Was in and out quickly. Loaner car smooth transaction. Appreciate the quality work and friendly, communicative, helpful staff! Thank you! More

by SDE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cuny, Sean Weaver
October 22, 2020

This is a very good dealership and we had a very good experience. Mike Hanaway was very professional and helpful in our purchase providing straight forward and honest information on price discounts with More

by geralgreer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway, Andrew, Josh, Sean Weaver
October 22, 2020

I have been a BMW owner now for 8+ years and just leased a 2021 from Troy Massey at BMW Austin. From start to finish, the process was seamless and Troy kept me informed on the status of my build every step More

by brettpanter66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Joshua and Finance
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