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BMW of Austin
Austin, TX
962 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 07, 2020
Customer service was fast and professional. The lady at the service desk was very helpful and genuinely kind it made my day eventhough I didn't see her name. Thank you! the service desk was very helpful and genuinely kind it made my day eventhough I didn't see her name. Thank you! More
by Amendez298
Employees Worked With
Service desk lady not sure of name
November 04, 2020
We had the best and very fulfilling experience of buying our 1st BMW from Mike Hanaway. He was extremely professional, very patient and goes the extra mile to help us out. He made this process very pleasant our 1st BMW from Mike Hanaway. He was extremely professional, very patient and goes the extra mile to help us out. He made this process very pleasant and a memorable one. We will definitely return to BMW of Austin for our next car ONLY because of the service we received from Mike Hanaway. He also got us in touch with Taylor Coleman for our genius appointment. Taylor is very knowledgeable, patient and helps you with everything you need to know about the car setup. Thank you so much Mike and Taylor. More
by Sunitha
Employees Worked With
Mike Hanaway
November 04, 2020
Absolutely no pressure to buy, very accommodating, very knowledgeable, a wonderful car buying experience! Topped by a wonderful Wizard who educated us on all the features of this vehicle! knowledgeable, a wonderful car buying experience! Topped by a wonderful Wizard who educated us on all the features of this vehicle! More
by Shrinerguy
Employees Worked With
Charlie Baze, Sean Weaver
November 02, 2020
We just purchased the 4th car from BMW of Austin. We have worked with the same sales manager, Troy Massey on every one for many years and he has provided exceptional service and support throughout our time d worked with the same sales manager, Troy Massey on every one for many years and he has provided exceptional service and support throughout our time doing business with the dealership. Whenever we have had special circumstances that required his help or just going above and beyond to support us over the years, Troy has been extraordinary. We can't say enough good things about working with him and the rest of the staff (Brett in Finance, Eric in Service) there. We recently moved, but we'll always come back to buy from Troy no matter where we live. His word is his bond sealed with an old-fashioned handshake. We recommend him and BMW of Austin highly to anyone considering buying a BMW or Mini-Cooper. More
by bigrkeiser
Employees Worked With
Troy Massey
October 30, 2020
Great place to buy your vehicle, absolutely the the salesman and financial staff. They are very customer service friendly and want to make sure you are happy!! salesman and financial staff. They are very customer service friendly and want to make sure you are happy!! More
by leonamn
Employees Worked With
Steve Tremount, Sean Weaver
October 30, 2020
Brian treated me respectfully and graciously. Despite my advanced age and technologically deprived life, he took lots of time with me. I may have to adopt him. The young lady who trained me on all the be advanced age and technologically deprived life, he took lots of time with me. I may have to adopt him. The young lady who trained me on all the bells and whistles was also excellent. And the follow up man with magic table was delightful, too. More
by Pookita
Employees Worked With
I don't know if I met Sean.
October 29, 2020
Everyone I made contact with was superb. Courteous, friendly, knowledgeable and very professional. I love going to this dealership! Even the young man cleaning the restroom! friendly, knowledgeable and very professional. I love going to this dealership! Even the young man cleaning the restroom! More
by Amado De La Cruz
Employees Worked With
The most distinguished were Chris and the young lady that briefed me on the car’s technology. Brett was outstanding and so was the gentleman at the boutique. There is nothing negative about the entire staff...CUDOS!
October 28, 2020
I absolutely LOVE the service I receive at BMW of Austin...Scott takes amazing care of me in the Service department and Charles my sales guy is exactly the same...they go the extra mile!!! Austin...Scott takes amazing care of me in the Service department and Charles my sales guy is exactly the same...they go the extra mile!!! More
by vanessanunez.realtor
Employees Worked With
Scott Liedtke, Sean Weaver
October 26, 2020
This was by far the best experience in buying a new car. The timing of the deal was excellent everything was done virtually so all I had to do was show up bring my trade, sign and drive out. All within a ma The timing of the deal was excellent everything was done virtually so all I had to do was show up bring my trade, sign and drive out. All within a matter of of a couple of hours. Also, Charles Bellinger in the service dept. is by far the beat advisor I have ever worked with. Everything that was promised was delivered!!! More
by Javier H.
Employees Worked With
Charlie Baze
