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BMW of Austin

Austin, TX

4.5
970 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 970 reviews

November 14, 2020

BMW of Austin is one of the best dealerships I’ve ever worked with. Their sales team is knowledgeable and helpful. Their service team is outstanding. Luis Peinado, my service advisor, always gets the j More

by wtayer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Peinado, Larry Stenson, Sean Weaver
Nov 14, 2020 -

BMW of Austin responded

Hello, thank you for being part of the BMW Family! When you're here at BMW of Austin, we aim to treat you as such - from our Sales Department to our Service Department. We appreciate your shout out to Luis, and we will ensure he receives your kind words. Please let us know how else we can assist you.

November 13, 2020

Excellent courteous service. Always friendly and helpful. Thoroughly checked car and let me know if everything was OK or if anything of concern. Thank you More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Nov 14, 2020 -

BMW of Austin responded

Dan, thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

November 12, 2020

I appreciate all the status updates and they are very responsive to all my requests. FInal product was exactly what I wanted. I would recommend them to everyone interested in a BMW More

by alon.kindler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Sean Weaver
Nov 12, 2020 -

BMW of Austin responded

Hello, thanks for the kind words! We're glad to hear your experience was five-stars. We welcome you back anytime you need help.

November 10, 2020

Great service and a great price. Eric Dominguez was AWESOME. I will definitely be back there for future services. Thanks for everything BMW of Austin TX More

by BrandonG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Domingez, Sean Weaver
Nov 11, 2020 -

BMW of Austin responded

Brandon, thanks for that great review! Eric and Sean were happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future!

November 09, 2020

BMW of Austin is an excellent dealership and I’ve been going there for years because they always take care of me and my cars. Scott L is an outstanding service advisor with his communication and having my More

by Christopher K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott L , Sean Weaver
Nov 09, 2020 -

BMW of Austin responded

Christopher, we appreciate you taking the time to share your excellent service experience with Sean and Scott! We truly appreciate your positive feedback, and we look forward to working with you for years to come!

November 09, 2020

So happy with my X3 Hybrid, thank you Charlie Baze for assisting me twice with my BMW purchases. I have been well taken care of from purchase thru maintenance thru trade-in to new purchase! More

by ey3110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Nov 10, 2020 -

BMW of Austin responded

Thanks for the great review! We're glad to hear Charlie and Sean were able to help you find a great vehicle and was able to make your overall experience at our dealership excellent. If you need help with your X3 Hybrid, feel free to give us a call!

November 08, 2020

Had a defective charger on my i3, a cpo’d 2015 model. On my first trip to the dealership I was told the part was not covered by warranty. My second trip to the dealership with charred part in my hand yielde More

by sflowers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Nov 08, 2020 -

BMW of Austin responded

We appreciate you taking the time to provide us with feedback! Your business means a lot to us! Thank you for stopping by!

November 07, 2020

My service Advisor, Charles Bellinger Was very professional and courteous. My repair was completed successfully. I would highly recommend them as I received excellent service. More

by Sheila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Bellinger, Sean Weaver
Nov 08, 2020 -

BMW of Austin responded

Thank you for the great review, Sheila. We will be sure to thank Charles for providing you with excellent service. We look forward to working with you again.

November 07, 2020

Customer service was fast and professional. The lady at the service desk was very helpful and genuinely kind it made my day eventhough I didn't see her name. Thank you! More

by Amendez298
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service desk lady not sure of name
Nov 08, 2020 -

BMW of Austin responded

Thank you for the excellent review. We are happy to know that you enjoyed our services. We look forward to working with you again.

November 04, 2020

We had the best and very fulfilling experience of buying our 1st BMW from Mike Hanaway. He was extremely professional, very patient and goes the extra mile to help us out. He made this process very pleasant More

by Sunitha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Nov 05, 2020 -

BMW of Austin responded

Hi- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We are thrilled to learn that you're satisfied with the high level of customer service you received with Mike and with your purchase. Congratulations on your 1st BMW! We truly appreciate your positive feedback, and we look forward to taking care of any of your auto needs in the future.

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