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BMW of Austin

Austin, TX

4.6
962 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 962 reviews

November 18, 2020

It was the first time I was visiting bmw of Austin. I placed a request online for being interested in looking at an X3 model. Troy Massey replied and expressed his willingness to show me around the deale More

by Hossein.mansouri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey
Nov 19, 2020 -

BMW of Austin responded

Thank you for the positive review and rating! We are happy to know that you had a good sales experience with us and with the help of our team, especially Troy. We value your business and we hope that you enjoy your car!

November 15, 2020

Our salesperson, Charles, was very helpful, knowledgeable, and thoughtful throughout our buy experience. We appreciated the efficient and excellent service provided by Charles and this dealer More

by R.R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thaylerand Charles Emmanuel
Nov 15, 2020 -

BMW of Austin responded

Thank you for the great review! We will be sure to share your kind words with Charles and are glad to see that his consummate service made such a memorable impression on you. If we can do anything else for you, please be sure to let us know.

November 14, 2020

BMW of Austin is one of the best dealerships I’ve ever worked with. Their sales team is knowledgeable and helpful. Their service team is outstanding. Luis Peinado, my service advisor, always gets the j More

by wtayer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Peinado, Larry Stenson, Sean Weaver
Nov 14, 2020 -

BMW of Austin responded

Hello, thank you for being part of the BMW Family! When you're here at BMW of Austin, we aim to treat you as such - from our Sales Department to our Service Department. We appreciate your shout out to Luis, and we will ensure he receives your kind words. Please let us know how else we can assist you.

November 13, 2020

Excellent courteous service. Always friendly and helpful. Thoroughly checked car and let me know if everything was OK or if anything of concern. Thank you More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Nov 14, 2020 -

BMW of Austin responded

Dan, thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

November 12, 2020

I appreciate all the status updates and they are very responsive to all my requests. FInal product was exactly what I wanted. I would recommend them to everyone interested in a BMW More

by alon.kindler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Sean Weaver
Nov 12, 2020 -

BMW of Austin responded

Hello, thanks for the kind words! We're glad to hear your experience was five-stars. We welcome you back anytime you need help.

November 10, 2020

Great service and a great price. Eric Dominguez was AWESOME. I will definitely be back there for future services. Thanks for everything BMW of Austin TX More

by BrandonG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Domingez, Sean Weaver
Nov 11, 2020 -

BMW of Austin responded

Brandon, thanks for that great review! Eric and Sean were happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future!

November 09, 2020

BMW of Austin is an excellent dealership and I’ve been going there for years because they always take care of me and my cars. Scott L is an outstanding service advisor with his communication and having my More

by Christopher K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott L , Sean Weaver
Nov 09, 2020 -

BMW of Austin responded

Christopher, we appreciate you taking the time to share your excellent service experience with Sean and Scott! We truly appreciate your positive feedback, and we look forward to working with you for years to come!

November 09, 2020

So happy with my X3 Hybrid, thank you Charlie Baze for assisting me twice with my BMW purchases. I have been well taken care of from purchase thru maintenance thru trade-in to new purchase! More

by ey3110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Nov 10, 2020 -

BMW of Austin responded

Thanks for the great review! We're glad to hear Charlie and Sean were able to help you find a great vehicle and was able to make your overall experience at our dealership excellent. If you need help with your X3 Hybrid, feel free to give us a call!

November 08, 2020

Had a defective charger on my i3, a cpo’d 2015 model. On my first trip to the dealership I was told the part was not covered by warranty. My second trip to the dealership with charred part in my hand yielde More

by sflowers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Nov 08, 2020 -

BMW of Austin responded

We appreciate you taking the time to provide us with feedback! Your business means a lot to us! Thank you for stopping by!

November 07, 2020

My service Advisor, Charles Bellinger Was very professional and courteous. My repair was completed successfully. I would highly recommend them as I received excellent service. More

by Sheila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Bellinger, Sean Weaver
Nov 08, 2020 -

BMW of Austin responded

Thank you for the great review, Sheila. We will be sure to thank Charles for providing you with excellent service. We look forward to working with you again.

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