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BMW of Austin

Austin, TX

4.5
968 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 968 reviews

December 08, 2020

Austin BMW always take great care to make sure everything is done promptly and correctly. Their customer service is absolutely terrific !!! My service adviser is the best ... More

by ktruxillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Bellinger
Dec 09, 2020 -

BMW of Austin responded

Thanks for the great review! We are glad to know that you always enjoy your experience with us.

December 04, 2020

Bought a 2019 BMW 540i and everyone at BMW of Austin was great! My regular salesman Dudley Alexander was out of the office, but Larry Stenson was a pro. More

by Talley78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dudley Alexander, Larry Stenson, Charles Bellinger
Dec 05, 2020 -

BMW of Austin responded

Thank you for the great review! We are thrilled to see that Larry was able to step in for Dudley and provide you a wonderful experience. Congratulations on your new BMW 540i; please come back at any time.

December 03, 2020

Chris is always a pleasure to deal with. He is very professional and always coordinates the service seamlessly. I’m always in and out without any hiccups no matter how small or large the service visit. More

by Rostami6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brice
Dec 04, 2020 -

BMW of Austin responded

We're happy to hear that you had a great time with Chris. The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received. We look forward to working with you again!

December 03, 2020

Charles bellinger was great,he's always professional and take care of my service needs,and he always return my calls ,hes a man of his word. More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles bellinger
Dec 04, 2020 -

BMW of Austin responded

Thank you for your review! Charles will appreciate that you mentioned him! Have a great day!

December 03, 2020

We have purchased several vehicles from BMW of Austin in recent years and always had excellent service and transparency. Our most recent experience was no different. Working with the sales team is effortles More

by corey.e
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Terranella, Jess Rolan, Josh Wheelock
Dec 04, 2020 -

BMW of Austin responded

Thank you so much for your repeat business! We look forward to taking care of your automotive needs in the future!

December 02, 2020

Very good service, really happy with josh explanations and work done to my car. As a result it run smooth and all fine like new. More

by Kjoa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Montana
Dec 03, 2020 -

BMW of Austin responded

Thank you for taking the time to leave a review! We hope to see you at BMW of Austin Again soon!

November 30, 2020

We never had such careful attention and consideration from a dealership. BMW not only make so much great cars but they are also so good on giving you the adrenaline to buy one. Troy was the one who gave More

by Chi P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey
Nov 30, 2020 -

BMW of Austin responded

Thank you for the five-star review! We are so glad that Troy provided excellent customer service for you. Please let us know if we can be of any further assistance.

November 27, 2020

This dealership was very friendly and attended to my need in a timely manner. A loaner car was already waiting for me, per my request. More

by rlwats45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Bellinger
Nov 28, 2020 -

BMW of Austin responded

Thank you for that great review! Charles was happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future!

November 27, 2020

I've had my BMW for 3 years and my customer service representative Eric is wonderful to work with. He is always helpful, keeps me informed, and makes sure I'm taken care of. More

by chartman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Domingez
Nov 28, 2020 -

BMW of Austin responded

Thank you for the excellent review. We will be sure to thank Eric for providing you with wonderful service. Let us know if there is anything else we can help you with. We look forward to working with you again.

November 25, 2020

I was there for a airbag safety recall on 2001 330ci and the reception and handling by Amanda Dehart was excellent even though it was free service. More

by bimmerjoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Dehart
Nov 25, 2020 -

BMW of Austin responded

Thank you for the positive review and rating! We are happy to know that you had a good service experience with us and with the help of Amanda and our team. We appreciate your business and we are always here to help!

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