Back

BMW of Austin

Austin, TX

4.5
968 Reviews

7011 McNeil Drive

Austin, TX

78729

Directions

By Type

Showing 968 reviews

January 05, 2021

Excellent service! My service consultant Alan Solis were also able to provide all the information that I need to know qbout my vehicle warranty coverage. More

by Rnehudson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bmw
Jan 05, 2021 -

BMW of Austin responded

Thank you for the five-star review! We are delighted to know that Alan could provide you with a great experience at our Service Department. Please let us know if we can be of any further assistance to you here at BMW of Austin.

January 04, 2021

I just went back for my 5th BMW from Troy Massey because of the great combination of customer service and incredible cars. BMW of Austin makes the car buying/leasing experience as easy as you want it to be. More

by ppb
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Josh Wheelock
Jan 05, 2021 -

BMW of Austin responded

Thank you for taking the time to leave us a positive review. I am happy to learn that Troy and Josh were able to help you find a great BMW and were able to make the overall experience at our dealership fun and stress-free. If you ever need help with your new BMW, feel free to give us a call here at BMW of Austin!

January 02, 2021

I am now on my second leased car and have had nothing but good experiences dealing with this dealership. They are very knowledgable and friendly in dealing with the public. I look forward to another good More

by bulldog.75
Recommend Dealer
Yes
Employees Worked With
Amanda
Jan 03, 2021 -

BMW of Austin responded

Hello, ​ I appreciate your feedback regarding the positive experience you had leasing with us. Given the opportunity, I would like to speak with you to learn more about your overall rating. Please email me at hhargrove@penskeautomotive.com. Thank you, ​ Hope Hargrove Customer Experience Director BMW of Austin

January 01, 2021

The dealership was hands on throughout the whole process from appraising my vehicle sight unseen to building the vehicle to my specifications. Was worth the drive. More

by LA337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Jan 02, 2021 -

BMW of Austin responded

Hi there, you deserve nothing but the best. We're grateful to know you were provided with nothing less than that at BMW of Austin! We look forward to seeing you here again next time.

December 30, 2020

BMW of Austin provided a great experience. They gave me the space to think though decisions on my own time while providing any answers I needed in a timely manner. Troy Massey was a pleasure to work with. More

by DLW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Andrew
Dec 31, 2020 -

BMW of Austin responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us and with the help of Troy. We value your business at BMW of Austin!

December 30, 2020

Eric Dominguez is simply the best. He provides the best service experience every. single. time. From a simple inspection to a big engine repair. They really value our time and our business. More

by elmiramontes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Dec 31, 2020 -

BMW of Austin responded

We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. We hope to see you back here again at BMW of Austin!

December 24, 2020

Extremely happy with our one on one service. Very smooth selection, ordering, tracking, and receiving our new 430i m coupe. We only had to wait about 2 months for a brand new build. and love the car ! More

by barbarae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Dec 25, 2020 -

BMW of Austin responded

Thank you for your high star rating. We're happy to see that your experience with our team here at BMW of Austin was excellent! We strive to deliver a great experience to all of our valued customers. We hope to see you again soon!

December 24, 2020

Everything was excellent everyone was very nice and helpful the service work was done very quick thank you to Amanda! Every time we take our car in it’s excellent work! More

by Natesanchez71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Dehart
Dec 25, 2020 -

BMW of Austin responded

Thank you for your kind words! We're happy we could help. We want all our customers to feel this way when leaving BMW of Austin! We hope to be of service to you again!

December 19, 2020

First time BMW owner. Very pleasant experience. Chris First time BMW owner. Very pleasant experience. Chris Langenfeld was very professional. People there was very friendly. The tour around the faciliti More

by Chopter Driver
Recommend Dealer
Yes
Employees Worked With
Chris Langenfeld
Dec 20, 2020 -

BMW of Austin responded

Glad to learn that your sales experience at BMW of Austin went well! Thank you for your review!

December 16, 2020

Josh really goes above and beyond to make sure you’re taken care of. Couldn’t be happier with the experience! Happy to be a BMW of austin customer. More

by Dylan R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
Dec 17, 2020 -

BMW of Austin responded

Hi Dylan, thanks for the great feedback with Josh and our team! We're glad to hear he went above and beyond in helping you with your vehicle needs. Have a wonderful day.

...
39
...