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BMW of Austin

Austin, TX

4.6
962 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 962 reviews

January 07, 2021

Just bought my second BMW from these guys. Mike Hanaway was my sales rep for both this and the previous purchase. They are great to work with, courteous, accommodating and downright friendly. Couldn't as More

by shighlander61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Jan 08, 2021 -

BMW of Austin responded

Thank you for taking the time to write a positive review! We are happy to hear Mike was able to help you find a great vehicle and was able to make your overall experience at our dealership great. If you ever need help with your new ride, feel free to give us a call!

January 07, 2021

Purchasing a vehicle from BMW North Austin was a seamless and efficient experience. The staff is friendly and our sales rep, Mike Hanaway, very professional, responsive and helpful. Prepare to be "wowed" More

by Gambit77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Jan 08, 2021 -

BMW of Austin responded

Hi there, thanks for the kind words! We glad to learn your experience with Mike was positive. Please let us know if there is anything else we can help you with.

January 06, 2021

Great selection and prices. I came 1000 Miles to purchase my new X5. With shipping it back home it was still cheaper to buy here. More

by Npigee1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Jan 07, 2021 -

BMW of Austin responded

Hi there, thank you for the great review! We're glad to hear your experience was positive. Congratulations on your new X5! We truly appreciate you making the trip and choosing our location to help you with your vehicle needs. Let us know if there is anything else we can do for you.

January 06, 2021

The location is easy to find and view inventory. Our salesman John was helpful and attentive. He stayed in contact during the buying process and signing paperwork was super efficient! Highly recommend More

by JoAnn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Jan 07, 2021 -

BMW of Austin responded

Hi JoAnn, thank you for the great review with John and our team! We hope you consider us again.

January 05, 2021

Excellent service! My service consultant Alan Solis were also able to provide all the information that I need to know qbout my vehicle warranty coverage. More

by Rnehudson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bmw
Jan 05, 2021 -

BMW of Austin responded

Thank you for the five-star review! We are delighted to know that Alan could provide you with a great experience at our Service Department. Please let us know if we can be of any further assistance to you here at BMW of Austin.

January 04, 2021

I just went back for my 5th BMW from Troy Massey because of the great combination of customer service and incredible cars. BMW of Austin makes the car buying/leasing experience as easy as you want it to be. More

by ppb
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Josh Wheelock
Jan 05, 2021 -

BMW of Austin responded

Thank you for taking the time to leave us a positive review. I am happy to learn that Troy and Josh were able to help you find a great BMW and were able to make the overall experience at our dealership fun and stress-free. If you ever need help with your new BMW, feel free to give us a call here at BMW of Austin!

January 02, 2021

I am now on my second leased car and have had nothing but good experiences dealing with this dealership. They are very knowledgable and friendly in dealing with the public. I look forward to another good More

by bulldog.75
Recommend Dealer
Yes
Employees Worked With
Amanda
Jan 03, 2021 -

BMW of Austin responded

Hello, ​ I appreciate your feedback regarding the positive experience you had leasing with us. Given the opportunity, I would like to speak with you to learn more about your overall rating. Please email me at hhargrove@penskeautomotive.com. Thank you, ​ Hope Hargrove Customer Experience Director BMW of Austin

January 01, 2021

The dealership was hands on throughout the whole process from appraising my vehicle sight unseen to building the vehicle to my specifications. Was worth the drive. More

by LA337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Jan 02, 2021 -

BMW of Austin responded

Hi there, you deserve nothing but the best. We're grateful to know you were provided with nothing less than that at BMW of Austin! We look forward to seeing you here again next time.

December 30, 2020

BMW of Austin provided a great experience. They gave me the space to think though decisions on my own time while providing any answers I needed in a timely manner. Troy Massey was a pleasure to work with. More

by DLW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Andrew
Dec 31, 2020 -

BMW of Austin responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us and with the help of Troy. We value your business at BMW of Austin!

December 30, 2020

Eric Dominguez is simply the best. He provides the best service experience every. single. time. From a simple inspection to a big engine repair. They really value our time and our business. More

by elmiramontes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Dec 31, 2020 -

BMW of Austin responded

We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. We hope to see you back here again at BMW of Austin!

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