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BMW of Austin

Austin, TX

4.6
965 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 965 reviews

February 14, 2021

Great buying experience. Matt Terranella was knowledgeable, friendly and very helpful in answering my questions. He was more interested in making sure I got what I wanted rather than trying to s More

by Richard W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Terranella , Chuck Jett
Feb 15, 2021 -

BMW of Austin responded

Thank you for the great review, Richard! We are so pleased to see that Matt's attentive and knowledgeable service answered all your questions satisfactorily. If BMW of Austin can be of future service, please be sure to let us know.

February 13, 2021

Customer service was outstanding! Scott is a outstanding customer service representative. The staff at BMW Austin are knowledgeable and seek to make your car service experience positive. More

by emdeeem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cuny
Feb 14, 2021 -

BMW of Austin responded

Thank you for the excellent review! We are pleased to learn that Scott's amazing service was knowledgeable and personable. If BMW of Austin can assist you further, please be sure to let us know.

February 13, 2021

Helpful, educated sales staff. Larry was laid back, answered all of our questions, and allowed us a test drive without him in the vehicle. Easy discussion with Josh the finance manager. Their team di More

by texaskiwi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry, Josh
Feb 14, 2021 -

BMW of Austin responded

Thank you for the fantastic feedback! We are so happy to see that Larry and Josh went above and beyond to get your window tinting and ceramic coating just perfect. Congratulations on your purchase; BMW of Austin hopes to work with you again.

February 11, 2021

My service adviser always takes care of me and my vehicle, she keeps me up to date and informed with my vehicles service information. Amanda always makes sure my vehicle gets the best service that it More

by Danielle2208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Dehart
Feb 12, 2021 -

BMW of Austin responded

Thank you for taking the time to leave a review for us at BMW of Austin. We're happy we could meet your expectations! Our team is available should you require any extra help.

February 05, 2021

Excellent dealership! professional team. I would recommend AUSTIN BMW. I felt that I walked away knowing they took really good care of Me. Thank You More

by vtlcannon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim in Service Excellent , Bruce Fluet, Chris Markey, Chuck Jett
Feb 06, 2021 -

BMW of Austin responded

Thank you for visiting BMW of Austin. We are happy to know that you enjoyed our services. We look forward to working with you again.

February 04, 2021

Easiest car buying process I have ever experienced! Great service, friendly staff and great selection of vehicles! Brian was amazing to deal with! Will return my business to BMW of Austin because of Brian Gi More

by Katie Dove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Giroux
Feb 05, 2021 -

BMW of Austin responded

Katie- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're glad to hear you are satisfied with the high level of customer service you received with Brian, and with your purchase. We hope you continue to love your new X4 and we look forward to taking care of any of your auto needs in the future at BMW of Austin in Texas.

February 03, 2021

I feel confident when I take my car here that I will get a competent and thorough review of its required maintenance, and repairs that work. More

by tmdossey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Montana
Feb 04, 2021 -

BMW of Austin responded

Thanks for taking the time to share your excellent service experience with Joshua! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

January 30, 2021

Came in for a airbag recall. both passenger & driver airbags replaced in under an hour & they covered my Uber’s from and back to the dealer. Joshua is a car enthusiast as well so it was really refre More

by Terre2urGSE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Montana
Jan 31, 2021 -

BMW of Austin responded

Thank you so much for taking the time to share what a great experience you had with Joshua at BMW of Austin. We're so pleased to see that everything went well. If there is anything further we can be of assistance with, please do not hesitate to reach out!

January 26, 2021

Tim Montgomery has been great taking care of my X5, great service, vehicle ready on time, fixed great. Vehicle clean when picked up. Thanks Tim. More

by Sabasf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery
Jan 26, 2021 -

BMW of Austin responded

Hi there, thank you for the great review with Tim! It was wonderful working with you. We hope you consider us again in the future.

January 22, 2021

Purchased another X5 and Troy was excellent. I had ordered the car from the factory and when it arrived he had financing all ready to see me and sign the documents and go. The entire process was very More

by M. Walker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Massey
Jan 22, 2021 -

BMW of Austin responded

Hi there, thanks for the kind words! We're glad to hear Troy has given you great service. We appreciate your business and are here anytime you need help.

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