BMW of Austin

I brought my X1 in for its state inspection and a complementary systems check. All of the staff were very courteous and the waiting area was very comfortable. My service rep, Jose, made a recommen complementary systems check. All of the staff were very courteous and the waiting area was very comfortable. My service rep, Jose, made a recommendation for future service - which I was expecting - without making me feel pressured. He also provided some helpful advice about an upcoming trip. I've been very happy with the service I receive from this dealership, which is why I will continue to bring my vehicle here even though it is not the closest option. More

Mr Bellinger in Service explained perfectly what needed to be done to fix our car. He was pleasant, honest and timing was perfect. Thank you sir , for your professionalism and honesty. It was our pleasure. to be done to fix our car. He was pleasant, honest and timing was perfect. Thank you sir , for your professionalism and honesty. It was our pleasure. More

Excellent service experience. Very courteous and helpful personnel such as my service consultant Scott Liedtke. Ease in scheduling and service completed in a timely fashion as promised. personnel such as my service consultant Scott Liedtke. Ease in scheduling and service completed in a timely fashion as promised. More

Josh was great!!!Thank you for your help with my car Josh was great!!! Thank you for your help with my car BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW Josh was great!!! Thank you for your help with my car BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW More

This has been the second purchase we have made with Mike. He has been very friendly and explained everything about the car and pricing. He answered any questions we had. He has been very friendly and explained everything about the car and pricing. He answered any questions we had. More

This dealership has gone downhill. I have been a client here for 13 years. The receptionist, Mckala was unapologetic and completely unhelpful when I showed up to the dealership at 9:30 having been told at here for 13 years. The receptionist, Mckala was unapologetic and completely unhelpful when I showed up to the dealership at 9:30 having been told at 8:45 that my car would be ready for pick up at 9:30 and McKala says it is going to take another 30 minutes because they haven’t done anything to get the car ready for pick up. I asked why they told me 9:30 and McKala just said “I don’t know”. This lack of customer service is unacceptable. There are plenty of other options for BMW owners. I would highly recommend Mobile Missions 512-522-1137. Ask for Jordan. That’s where I’m taking my car from now on. They came in $1400 under BMW North Austin and have the same 2 year warranty on all parts. More

We have been purchasing with Mike for quite a few years. We recently bought our fourth car through him and I can't say enough good things about the experience. Quick, easy, and very satisfied with the care We recently bought our fourth car through him and I can't say enough good things about the experience. Quick, easy, and very satisfied with the care we were given during the shopping experience. The customer service is amazing. If you are looking to buy a car go ask for Mike Hanaway! More

Right time right car,I stopped in to look at their used Right time right car, I stopped in to look at their used car inventory and asked for the most laid back salesman they had. I was introduced to Chris Right time right car, I stopped in to look at their used car inventory and asked for the most laid back salesman they had. I was introduced to Chris we talked about what I was looking for and he produced a really nice certified 430 coupe which I test drove and fell for. The purchase went along fine with my return about 4 hours later car filled with gas and super clean. I will be back to get an M4 next time. Chris e-mail me when you got a nice one. Thanks More

This is the best BMW dealership I have ever dealt with. Charles Bellinger is by far the best service Advisor I have ever had the pleasure of working with Charles is always on top of things. I highly valu Charles Bellinger is by far the best service Advisor I have ever had the pleasure of working with Charles is always on top of things. I highly value his opinion on all maters pertaining to my BMW 7 Series vehicle. We have developed a very strong bond when it comes to customer service and advise on all things BMW. I know that that when Charles is involved, my vehicle will get the best service possible. I cant say that about very many other BMW dealerships. BTW, all the other personnel that work at this dealership have always treated me with the utmost respect and courtesy. When I walk into your dealership, I feel at home. More

I drove in for air in my tire. We had just had extremely cold weather but it turned out to be a nail in my tire. They sold me a new tire and worked me in . I was out within an hour and 15 minutes. cold weather but it turned out to be a nail in my tire. They sold me a new tire and worked me in . I was out within an hour and 15 minutes. More