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BMW of Austin

Austin, TX

4.6
962 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 962 reviews

March 17, 2021

Working with Mike Hanaway of BMW of Austin was an easy and productive experience. He was helpful and communicated often on delivery arrival. Highly recommended! More

by Leslieblonde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Jett
Mar 18, 2021 -

BMW of Austin responded

Thank you! Glad everything went well! We definitely strive to provide an experience like yours to all our customers. We look forward to working with you in the future.

March 14, 2021

First time on this dealership and my experience was awesome. Eric at service department is the best. Bit that doesn't mean that the rest of the staff is nice. More

by c.alejandro23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Mar 15, 2021 -

BMW of Austin responded

Thank you for the five-star rating! We are thrilled to hear you had an awesome first experience with us at BMW of Austin! Thank you for taking the time to mention Eric from our Service Department. We are glad he was able to provide you with the best possible customer care! Thank you for your business, and we hope to see you back at BMW of Austin.

March 12, 2021

As always, Eric Dominguez was on top of my service needs. The driveway attendant was polite and helpful. The facility was clean and bright. The service was thorough and complete in a timely manor. Overal More

by John M Barrett Jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Mar 13, 2021 -

BMW of Austin responded

Thank you for visiting BMW of Austin, John. We will be sure to thank Eric for providing you with polite and helpful service. We look forward to working with you again.

March 11, 2021

Javier was THE BEST!!!!! Great services.. i will buy more cars from him.. Everything was ready when i got there. Javier went above and beyond for us.. More

by Suarees1416
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier
Mar 12, 2021 -

BMW of Austin responded

Thank you for the kind review! We love knowing that you had a great experience at our Sales Department working with Javier. Please let us know if we can be of any further assistance.

March 11, 2021

BMW of Austin always does a good job on service. Josh Montana did an excellent job. The service staff was very efficient and very friendly. More

by joeeholt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Montana
Mar 12, 2021 -

BMW of Austin responded

Thank you for the kind review! Josh is always happy to assist. We hope to see you again at BMW of Austin.

March 11, 2021

Eric Dominguez is the best service rep. Have taken my car to North Austin BMW, Eric, for the last 5 years. So helpful and understanding. More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Mar 12, 2021 -

BMW of Austin responded

Thank you for the kind review! We love knowing that you've been a loyal customer of ours for five years. Our Service Team is always happy to help. Thank you for continuing to choose BMW of Austin.

March 10, 2021

From the guy who helped me as I went in to Eric who took care of the issue we’re courteous. The job was done and the car was given back earlier than I expected More

by BMW review
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Mar 11, 2021 -

BMW of Austin responded

Thank you for taking the time to share your experience with Eric! Enjoy your new ride! Don't hesitate to reach out when we can help you again down the road at BMW of Austin!

March 10, 2021

BMW of Austin is a great place to get service for your BMW. All the service advisors and technicians are very friendly to serve the assistance and especially Scott Cuny who helped me to understand and fix More

by Leela944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cuny
Mar 12, 2021 -

BMW of Austin responded

Thank you for the kind review! We love knowing that you've had great experiences working with our Service Department. Please let us know if we can be of any further assistance to you here at BMW of Austin!

March 08, 2021

Can't say enough about BMW of Austin. Especially Mike Hanaway. He makes it too easy to buy a car. He's great and always looking to help you. I've bought 3 vehicles from him and each one is easy and doe More

by Steve S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Mar 09, 2021 -

BMW of Austin responded

Hi Steve, we appreciate your excellent feedback! It's great to hear Mike and our team have given you exceptional service. We appreciate your business and hope to work with you again. Congratulations on your new vehicle!

March 03, 2021

John was very informed and professional and helpful during our recent car search. He helped us find the specific configuration we were looking for. Very good to work with. More

by DPTX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Dickerson, Chuck Jett
Mar 04, 2021 -

BMW of Austin responded

Thank you for taking the time to mention Chuck and John! Enjoy your new ride! Please do not hesitate to reach out to us, when we can work with you down the road at BMW of Austin!

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