Back

BMW of Austin

Austin, TX

4.5
969 Reviews

7011 McNeil Drive

Austin, TX

78729

Directions

By Type

Showing 969 reviews

April 02, 2021

Our sales consultant Jason Rucker made the buying experience quick and hassle free. When you’re in the market for a new BMW or a quality used vehicle, I’d recommend giving Jason and BMW of Austin a More

by JBJones89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Rucker
Apr 03, 2021 -

BMW of Austin responded

We're glad our team was able to assist you in finding the right vehicle! We appreciate your positive comments, and we're always more than happy to help if anything comes up. Take care!

April 01, 2021

Easy to work with. No pressure. Did most of the process vis text. Gave better trade value than Audi dealership where car originally purchased. Communicated promptly and made buying process easy. More

by Albert1264
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Smith
Apr 02, 2021 -

BMW of Austin responded

Hi, Albert! Thanks so much for your excellent feedback about your trade-in with our Sales Team at BMW of Austin. We aim to make the best experiences possible for our customers wherever they are, in person, online, or by phone. Enjoy your new car!

April 01, 2021

Excellent as usual. Thanks once again to Charles in service for his great work and quality customer service. The process was straightforward and the work that was completed was to a high standard as ex More

by Fk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles
Apr 02, 2021 -

BMW of Austin responded

Hi! Thanks so much for your shout-out and great feedback about our Service Department at BMW of Austin. We definitely aim to do it right the first time, every time!

April 01, 2021

They changed my tire but did not reset tire pressure monitor. Now im driving my car and it still says i have a low air pressure. To comes matter worst Ill have to drive back an hour to the dealership ne More

by Lctitus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Montana
Apr 02, 2021 -

BMW of Austin responded

Hi, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your service experience. Can you please email me at hhargrove@penskeautomotive.com with your preferred contact information? I appreciate your time! Hope Hargrove Customer Experience Director BMW of Austin

March 30, 2021

James Stewart helped us gracefully get into the BMW we had been searching for. Although there is a supply shortage due to covid he was able to assist us in getting what we wanted and with no hassles and More

by wisejd02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Stewart
Mar 31, 2021 -

BMW of Austin responded

Hi! We appreciated your shout-out about our Sales Team at BMW of Austin. We strive daily to do as much as we can for our customers, and that sometimes means getting a little creative. Thanks, too, for your five-star rating. Enjoy your new BMW X5!

March 27, 2021

Amazing service, everyone works hard for your business, completely impressed and will buy more cars from them. John Dickerson took care of everything and got me the exact car built for me. More

by dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Dickerson, Chris Markey
Mar 28, 2021 -

BMW of Austin responded

Congratulations on the perfect build! We're super happy to know that your recent experience has inspired return visits. Thank you for sharing, and we look forward to seeing you here again next time!

March 25, 2021

James was such a big help in getting the car of my dreams!! Highly recommend his service and would recommend him to my closest friends. More

by natalierivas3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Mar 26, 2021 -

BMW of Austin responded

Hi, natalierivas3! We're so glad you found your dream car with our Sales Team at BMW of Austin! We always work to make sure our customers find the right fit match and will go out of our way to make sure our customers are happy with their choices. Of course, we do want to share your feedback about pricing with Management. Thanks for sharing! Your dream car, though, is now real! Enjoy!

March 25, 2021

I got an appointment right away. Tim helped me identify all we needed to do. I got my loaner car right away. I was kept abreast of the work and everything was done perfectly. More

by dresnik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Mongomery
Mar 26, 2021 -

BMW of Austin responded

Hi, dresnik! We're so glad that the process of getting your loaner car went smoothly! We at BMW of Austin always aim to give the best experiences to our customers. Of course, we will share your feedback about pricing with Management. We appreciate your letting us know where we might improve. Thanks!

March 24, 2021

Perfect in every way! I would like to commend Joshua Montana for his professional and very knowledgeable customer service. He represents your company with pride and it shows. Thank you! Jeff Perkins More

by Tapjwp3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Montana
Mar 25, 2021 -

BMW of Austin responded

Hi Jeff, thanks for the kind words for Joshua! We're thrilled to hear you had a perfect experience. Let us know if there is anything else we can help you with.

March 24, 2021

Everything was great my service was done as I asked. The only thing was my cars exterior was returned to me with so much dirt on it I had to use the window washer to see through the windshield just to drive More

by Savage.wendy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery
Mar 25, 2021 -

BMW of Austin responded

Hi there, thank you for the great review! We're glad to hear your experience with our team was positive. We'll be sure to share your comments with our Management Team. We hope to work with you again soon.

...
32
...