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BMW of Austin

Austin, TX

4.7
956 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 956 reviews

March 20, 2021

Very professional staff @BMW of Austin. Liked the oil change discount. Even send a video of your vehicle within the shop to show needed repairs. More

by tonyram777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Jett
Mar 22, 2021 -

BMW of Austin responded

Tony, thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

March 17, 2021

Best service after the sale for four year’s after the original sale . Service Advisor Charles Bellinger is the up most knowledgeable and friendly professional More

by Richardmccain2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Bellinger
Mar 17, 2021 -

BMW of Austin responded

Richard, thank you so much for your feedback! Charles will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 17, 2021

BMW of Austin was one of my best car buying experiences. They made it fast, easy and I will definitely be going back to them in the future. We worked with Charlie and he was very helpful. We made an appoint More

by melissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Baze
Mar 18, 2021 -

BMW of Austin responded

Hi Melissa, thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service. We appreciate the positive feedback, and we are looking forward to seeing you in the future at BMW of Austin!

March 17, 2021

Working with Mike Hanaway of BMW of Austin was an easy and productive experience. He was helpful and communicated often on delivery arrival. Highly recommended! More

by Leslieblonde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Jett
Mar 18, 2021 -

BMW of Austin responded

Thank you! Glad everything went well! We definitely strive to provide an experience like yours to all our customers. We look forward to working with you in the future.

March 17, 2021

I arrived early and was taken care of immediately. I was escorted to the place I would wait until my car was ready. My service representative was friendly and very helpful. More

by jbf59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Mar 17, 2021 -

BMW of Austin responded

Hi, your review made us smile. We love hearing that our employees, such as Eric, are going above and beyond for our customers & delivering reliable service. Until we see you next again at BMW of Austin, we will be sure to keep up our timely services and courteousness.

March 14, 2021

First time on this dealership and my experience was awesome. Eric at service department is the best. Bit that doesn't mean that the rest of the staff is nice. More

by c.alejandro23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Mar 15, 2021 -

BMW of Austin responded

Thank you for the five-star rating! We are thrilled to hear you had an awesome first experience with us at BMW of Austin! Thank you for taking the time to mention Eric from our Service Department. We are glad he was able to provide you with the best possible customer care! Thank you for your business, and we hope to see you back at BMW of Austin.

March 12, 2021

As always, Eric Dominguez was on top of my service needs. The driveway attendant was polite and helpful. The facility was clean and bright. The service was thorough and complete in a timely manor. Overal More

by John M Barrett Jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Mar 13, 2021 -

BMW of Austin responded

Thank you for visiting BMW of Austin, John. We will be sure to thank Eric for providing you with polite and helpful service. We look forward to working with you again.

March 11, 2021

Javier was THE BEST!!!!! Great services.. i will buy more cars from him.. Everything was ready when i got there. Javier went above and beyond for us.. More

by Suarees1416
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier
Mar 12, 2021 -

BMW of Austin responded

Thank you for the kind review! We love knowing that you had a great experience at our Sales Department working with Javier. Please let us know if we can be of any further assistance.

March 11, 2021

BMW of Austin always does a good job on service. Josh Montana did an excellent job. The service staff was very efficient and very friendly. More

by joeeholt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Montana
Mar 12, 2021 -

BMW of Austin responded

Thank you for the kind review! Josh is always happy to assist. We hope to see you again at BMW of Austin.

March 11, 2021

Eric Dominguez is the best service rep. Have taken my car to North Austin BMW, Eric, for the last 5 years. So helpful and understanding. More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Mar 12, 2021 -

BMW of Austin responded

Thank you for the kind review! We love knowing that you've been a loyal customer of ours for five years. Our Service Team is always happy to help. Thank you for continuing to choose BMW of Austin.

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