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BMW of Austin

Austin, TX

4.6
962 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 962 reviews

April 02, 2021

Best service trip to date. I was in and out within a couple of hours with no additional work called for! Very satisfied with the service team! More

by MR330I
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery
Apr 02, 2021 -

BMW of Austin responded

Hi! Thanks so much for your excellent feedback about our Service Department at BMW of Austin and for your five-star rating. We're glad when we can do the job right but faster than expected!

April 02, 2021

I am always impressed with the service department at BMW of Austin. They take the time to listen carefully to any questions you might have regarding your maintenance needs and answer them completely. The a More

by Fred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Bellinger
Apr 03, 2021 -

BMW of Austin responded

Fred, thank you for your kind words! Our team is dedicated to providing top-quality service, and we're so happy to learn that your experience reflected this. We hope to be of service to you again! Take care!

April 02, 2021

James Stewart took us to his office, the minute we walked through the doors. A couple of hours later we drove away in the BMW we wanted and needed! The entire staff was COVID safe, polite, professional, cour More

by Perrysage6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Stewart
Apr 04, 2021 -

BMW of Austin responded

Thank you for sharing how your time at BMW of Austin went so smoothly. Congratulations on your BMW! If there is anything else we can be of assistance with, please do not hesitate to reach out.

April 02, 2021

Our sales consultant Jason Rucker made the buying experience quick and hassle free. When you’re in the market for a new BMW or a quality used vehicle, I’d recommend giving Jason and BMW of Austin a More

by JBJones89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Rucker
Apr 03, 2021 -

BMW of Austin responded

We're glad our team was able to assist you in finding the right vehicle! We appreciate your positive comments, and we're always more than happy to help if anything comes up. Take care!

April 01, 2021

Easy to work with. No pressure. Did most of the process vis text. Gave better trade value than Audi dealership where car originally purchased. Communicated promptly and made buying process easy. More

by Albert1264
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Smith
Apr 02, 2021 -

BMW of Austin responded

Hi, Albert! Thanks so much for your excellent feedback about your trade-in with our Sales Team at BMW of Austin. We aim to make the best experiences possible for our customers wherever they are, in person, online, or by phone. Enjoy your new car!

April 01, 2021

Excellent as usual. Thanks once again to Charles in service for his great work and quality customer service. The process was straightforward and the work that was completed was to a high standard as ex More

by Fk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles
Apr 02, 2021 -

BMW of Austin responded

Hi! Thanks so much for your shout-out and great feedback about our Service Department at BMW of Austin. We definitely aim to do it right the first time, every time!

April 01, 2021

They changed my tire but did not reset tire pressure monitor. Now im driving my car and it still says i have a low air pressure. To comes matter worst Ill have to drive back an hour to the dealership ne More

by Lctitus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Montana
Apr 02, 2021 -

BMW of Austin responded

Hi, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your service experience. Can you please email me at hhargrove@penskeautomotive.com with your preferred contact information? I appreciate your time! Hope Hargrove Customer Experience Director BMW of Austin

March 30, 2021

James Stewart helped us gracefully get into the BMW we had been searching for. Although there is a supply shortage due to covid he was able to assist us in getting what we wanted and with no hassles and More

by wisejd02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Stewart
Mar 31, 2021 -

BMW of Austin responded

Hi! We appreciated your shout-out about our Sales Team at BMW of Austin. We strive daily to do as much as we can for our customers, and that sometimes means getting a little creative. Thanks, too, for your five-star rating. Enjoy your new BMW X5!

March 27, 2021

Amazing service, everyone works hard for your business, completely impressed and will buy more cars from them. John Dickerson took care of everything and got me the exact car built for me. More

by dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Dickerson, Chris Markey
Mar 28, 2021 -

BMW of Austin responded

Congratulations on the perfect build! We're super happy to know that your recent experience has inspired return visits. Thank you for sharing, and we look forward to seeing you here again next time!

March 25, 2021

James was such a big help in getting the car of my dreams!! Highly recommend his service and would recommend him to my closest friends. More

by natalierivas3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Mar 26, 2021 -

BMW of Austin responded

Hi, natalierivas3! We're so glad you found your dream car with our Sales Team at BMW of Austin! We always work to make sure our customers find the right fit match and will go out of our way to make sure our customers are happy with their choices. Of course, we do want to share your feedback about pricing with Management. Thanks for sharing! Your dream car, though, is now real! Enjoy!

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