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BMW of Austin

Austin, TX

4.6
965 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 965 reviews

April 21, 2021

Jose Fernandez was my service technician for a scheduled service visit. He was professional, communicated options making thoughtful suggestions and helped with a loaner car and extra work to my car. Much More

by Jcw_jr3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Fernandez
Apr 22, 2021 -

BMW of Austin responded

Hi there, We thank you greatly for your five star review of BMW of Austin. We strive to keep our customers updated and informed, so we are delighted to hear that Jose was able to assist with your service. We hope that we can continue to help with any of your automotive needs.

April 20, 2021

Recently purchased a new 2021 X3 and had a great experience at BMW of Austin! Worked with Charlie Baze who was very thorough, consultative and professional in all of our discussions and with our fin More

by corryj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Baze
Apr 21, 2021 -

BMW of Austin responded

Congratulations on the purchase of your 2021 BMW X3, Corry! We truly appreciate your recommendation and feedback for Charlie at BMW of Austin. Feel free to contact us if we can be of assistance again with anything else. We look forward to having you here again next time.

April 17, 2021

The dealership was very professional in handling my car. My service manager was Luis Peinado and he answered all of my questions and helped me get a full service for my car and wind delayed, sent me in an U More

by pattikr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Peinado
Apr 18, 2021 -

BMW of Austin responded

Thank you for sharing your feedback regarding the services provided for your vehicle at BMW of Austin. Please let us know if we can do anything else for you. Take care!

April 17, 2021

Chris French was an amazing sales person. He had us in and out with the best deal in a very short period. Thank you BMW. More

by scott.conger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
French, Chris
Apr 18, 2021 -

BMW of Austin responded

Glad to hear that every aspect of your experience went smoothly. Our main goal is to help all our customers love the experience, as much as you did!

April 17, 2021

Quick, efficient, kind and very service minded. Ordered new from factory and it took three weeks to get a brand new, to spec. built X7. More

by JO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Reilly
Apr 18, 2021 -

BMW of Austin responded

Jo, thank you for taking the time to leave us a positive review. I am happy to learn that our Sales Team was able to help you find a great new X7 and was able to make the overall experience at our dealership quick and service minded. If you ever need help with your X7, feel free to give us a call here at BMW of Austin!

April 16, 2021

BMW of Austin is a great dealership. I just purchased my 2nd new vehicle from them and the sales process was very easy. My salesman on both of my vehicles purchased from BMW of Austin, Mike Hanaway, is grea More

by James McFelea
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Apr 16, 2021 -

BMW of Austin responded

James, we know the importance of having a great experience when purchasing a car. We're so glad that BMW of Austin lived up to your expectations and we'll give a shout out to Mike! Thanks for your business.

April 15, 2021

They helped me throughout the entire process and were patient with me until i got my preferred vehicle. I will recommend them all the time More

by Demens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Emmanuel
Apr 15, 2021 -

BMW of Austin responded

Thank you for taking the time to share your excellent experience with us at BMW of Austin! We are thrilled to hear our team was able to assist you in getting the vehicle you wanted. Please come back and see us for any future automotive needs.

April 14, 2021

Excellent sales people and sales process. Easy to deal with. The preowned car I purchased from them Was exceptionally clean. The process didn’t take very long. Great overall experience. More

by Grantmc.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Apr 15, 2021 -

BMW of Austin responded

Hello, thank you for the great review! We are very pleased to learn of your excellent experience with us at BMW of Austin. Thank you for the kind comments of our Sales Department. Please come back and see us anytime!

April 14, 2021

I’m never disappointed when I need to take my BMW in for service. Everything is seamless and the staff is always welcoming and fast getting you in and out and on your way. More

by Queenie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh M.
Apr 14, 2021 -

BMW of Austin responded

Thank you so much for your sweet words! We take pleasure in learning that our team at BMW of Austin is working hard and our guests are leaving with a smile on their face. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon!

April 11, 2021

The service staff at BMW of Austin are really good at their job. The service I just had was never going to be cheap but it was completed well under the quoted cost. I was kept informed every step of the More

by Jmpenman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Domingez
Apr 13, 2021 -

BMW of Austin responded

Thank you for taking the time to write about your experience. We are happy to hear Eric communicated thoroughly about your repair process, and we are glad to know you trust our expertise. We look forward to continuing to help you over the years to come. Thank you for choosing to bring your vehicle to us.

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