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BMW of Austin

Austin, TX

4.6
962 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 962 reviews

May 04, 2021

The sales person, Matt, and the finance guy are forward to deal with. This is the third car I have bought from BMW of Austin. More

by Rodwil53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Terranella
May 05, 2021 -

BMW of Austin responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Sales Team, especially Matt. We value your business at BMW of Austin!

May 01, 2021

Experience was great. They were accommodating, and explained the details in depth. This was a project car with my son, and they were very helpful. More

by Gary A Lantz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda DeHart
May 02, 2021 -

BMW of Austin responded

Gary, Thank you for the five-star review! We are glad to learn you were provided with excellent customer service throughout your visit with us at BMW of Austin. Please come back and see us for any future needs.

April 30, 2021

My service advisor, Eric was awesome! I expected to wait, but when Eric realized the process would take much longer, he put me in a loaner or his own initiative. He texted me frequently to keep me apprised o More

by Kurtgbriscoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
May 01, 2021 -

BMW of Austin responded

Hi there, From our team at BMW of Austin we express our gratitude for your five star review. We strive to ensure that our customers are kept updated and informed in a timely manner, so we are ecstatic to hear about your recent experience with Eric. Thank you for choosing BMW of Austin and we hope to continue to assist with all of your future automotive needs.

April 30, 2021

Kory was OUTSTANDING AND SO HELPFUL! Buying our vehicle from BMW OF AUSTIN was ABSOLUTELY AMAZING! The service we recite was BEYOND Perfect! Everything was so smooth and no hassle at all! His boss was unde More

by anitahardin31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kory
May 02, 2021 -

BMW of Austin responded

Hi there, At BMW of Austin we thank you for your five star review. We strive to create a customer driven experience, therefore we are delighted to hear that Kory was able to create this environment for you. We deeply appreciate your recommendation. Thank you for choosing BMW of Austin and we hope to continue to assist with all of your future automotive needs.

April 29, 2021

My mini lease was ending and I really wanted to look into a BMW. Charlie Baze from BMW and Damon Whitmer from Mini took such great care in collaborating together to help me make that a realization. It was an More

by Ripley12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Baze
Apr 30, 2021 -

BMW of Austin responded

Hi there, At BMW of Austin we thank you for your five star review. We strive to ensure that our customers feel valued and informed and so we are thrilled that Charlie was able to make this possible for you. We deeply appreciate your recommendation. Thank you for choosing BMW of Austin and we hope to continue to assist with all of your future automotive needs.

April 28, 2021

Outstanding service and customer service. Eric is the total professional and has a definite passion for his job and the customer. Appreciate his assistance. James More

by Nawty jetset
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Apr 29, 2021 -

BMW of Austin responded

Hi there, At BMW of Austin we would like to thank you for your five star review. We strive to create a customer driven experience, therefore we are delighted to hear that Eric was able to make this possible for you. Thank you for choosing BMW of Austin and we hope to continue to assist with all of your future automotive needs.

April 28, 2021

Amazing customer service. Erica Garcia took her time to explain a few questions I had about a recall I had received (from carfax) not BMW of Austin. More

by Regina Bogart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Garcia
Apr 29, 2021 -

BMW of Austin responded

Hello Regina, From our team at BMW of Austin we thank you kindly for your five star review. We like to focus on ensuring that out customers feel informed and valued, so we are thrilled to hear that Erica was able to create this environment for you. Thank you for choosing BMW of Austin and we hope to continue to assist with all your future automotive needs.

April 28, 2021

From the very beginning of the transaction to the end everything went very smooth. Everyone was helpful. They explained the electronic system of the car and its features More

by Hgeorgi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dickerson ,Andrew
Apr 29, 2021 -

BMW of Austin responded

Hi there, At BMW of Austin we express our gratitude for your five star review. We set out to create a customer driven experience, so we are thrilled to hear about your recent visit. Thank you for choosing BMW of Austin and we hope to continue to assist with all of your future automotive needs.

April 28, 2021

I would say they can improve attention to customer visit response. Also sales or general manager should once visit thanks buyers who spends 50k plus. More

by KP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP
Apr 30, 2021 -

BMW of Austin responded

Hello, Thank you for sharing your feedback. We take our customer feedback very seriously and would like the opportunity to discuss this in greater detail. Can you please send your preferred contact method to me at hhargrove@penskeautomotive.com? I look forward to hearing from you. Hope Hargrove Customer Experience Director BMW of Austin

April 27, 2021

I was so happy to buy my first BMW. Customer service was great and easy to driving test.I am High recomend BMW of Austin. More

by JI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Seaman
Apr 28, 2021 -

BMW of Austin responded

Hi there, At BMW of Austin we would like to thank you for your five star review. We deeply appreciate your recommendation and we hope you enjoy driving your BMW. Thank you for choosing BMW of Austin and we hope to continue to assist with any of your future automotive needs.

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