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BMW of Austin

Austin, TX

4.6
962 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 962 reviews

May 26, 2021

Great service in a very nice facility Relaxing while Great service in a very nice facility Relaxing while waiting on my vehicle in comfort, even the coffee was good. Car was clean and conveniently pa More

by tai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua
May 26, 2021 -

BMW of Austin responded

We know the importance of having a great experience when purchasing or servicing your car. We're so glad that we lived up to your expectations and we'll give a shout out to our entire team here at BMW of Austin. Thanks for your business.

May 25, 2021

This is our 3rd purchase from Mike Hanaway at BMW of Austin. He is wonderful to work with and always gets us a great car at a fair price. More

by Tkbmw3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
May 26, 2021 -

BMW of Austin responded

Thank you for the positive feedback! We are happy to know that you are a loyal customer and to know that Mike is always helpful. We value your business at BMW of Austin!

May 24, 2021

Communication severely lacking. Shop closed at 3pm on Saturday and at 2:30 I had not heard anything after calling and asking for update three times. Finally just drove to dealership and car had been rea More

by mbrown55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
May 25, 2021 -

BMW of Austin responded

Hi, Your feedback is important to us and I would appreciate the opportunity to speak with you about your recent service experience. Would you mind emailing your preferred contact information to me at hhargrove@penskeautomotive.com? I look forward to speaking with you. Best Regards, Hope Hargrove Customer Experience Director BMW of Austin

May 23, 2021

Their service is superior. Especially, Mr. John Dickerson is a great salesperson. He is caring, kind, and professional. I highly recommend Mr. Dickerson for your consultant. More

by Mi-Ae Lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dickerson
May 24, 2021 -

BMW of Austin responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us at BMW of Austin and with the help of John. We hope that you will continue to visit us!

May 22, 2021

Timely and informative vehicle repair and maintenance, customer service, and lounge. They really take care of you and your vehicle. I highly advise this location for all your BMW needs. More

by Mrs. A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jose
May 22, 2021 -

BMW of Austin responded

Thank you for the kind recommendation of BMW of Austin. We're happy to hear our team took great care of you and your vehicle.

May 21, 2021

Eric is always helpful and ensures that my vehicles get serviced properly . From the time I drive up to the time I pick up my vehicle, I am treated professionally and respectfully More

by Theblast24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
May 22, 2021 -

BMW of Austin responded

Thanks for the great feedback! We're so glad to learn you had a great service experience and we know the future will yield equally great results.

May 21, 2021

Jose was great fast and efficient I would definitely recommend the dealership to other customers. I have had 4 vehicles all serviced by BMW of Austin and they have always been great More

by jlhaustx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Fernandez
May 21, 2021 -

BMW of Austin responded

Thank you for entrusting our team here at BMW of Austin for all your service needs. We will be sure to share your positive review with Jose and the rest of our Service Team. Please feel free to contact us for any future automotive needs.

May 21, 2021

The workers are very professional but their work is very expensive. 4 long life bulbs that needed to be changed cost $43, work cost$ 222 Estimate total $270 I did only oil change service for $115 Thank More

by Tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Montana and Tim Montgomery
May 21, 2021 -

BMW of Austin responded

Thank you for your feedback, Tony, and for choosing us for your oil change. We will be sure to share your comments about our prices with our management team. If there is anything else that BMW of Austin can do for you, don't hesitate to let us know.

May 20, 2021

I have purchased numerous vehicles from BMW of Austin over the last twenty years. In that time I have worked with Mike Hanaway. He has always been terrific. Always honest, professional and totally knowl More

by toomtar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
May 20, 2021 -

BMW of Austin responded

Hi there, Thank you for taking the time to give us your feedback. We are pleased to hear that Mike was honest, professional and knowledgeable. We appreciate your return business. Thank you for choosing BMW of Austin and we hope to see you again.

May 20, 2021

Everyone was very kind and honest. No pressure at all. Charles who is very kind and informative about the entire car buying process. I was very happy. More

by claribell70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Emmanuel
May 20, 2021 -

BMW of Austin responded

Thank you so much for your positive review. It's great to hear that you didn't feel any pressure during your visit! We are very happy to have you as part of the BMW of Austin family.

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