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BMW of Austin

Austin, TX

4.7
955 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 955 reviews

May 28, 2021

I have a appointment my service advisor Amanda was waiting on me with great service as usual thanks for the help you always make me feel special More

by cwhite953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Dehart
May 28, 2021 -

BMW of Austin responded

Hi there, We appreciate your positive review. It pleases us to hear that Amanda has been able to assist you and make you feel special. Thank you for choosing BMW of Austin and we look forward to your next visit.

May 28, 2021

I am always so pleased when I visit your dealership. The courtesy of the people in the service area is second-to- none. The service consultant (Josh Montana) is the best. Very thorough, and always keeps me More

by Ronald Thomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Montana
May 28, 2021 -

BMW of Austin responded

Thank you for the 5-star rating, Ronald! We are glad your experience at BMW of Austin was an informed and great one. Let us know if there is anything else you need.

May 27, 2021

This is my second purchase at BMW of Austin with Mike Hanaway. I love my new car and I'm so thankful that he held the exact car I wanted for me. I love BMW!!!! More

by chalady2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
May 27, 2021 -

BMW of Austin responded

Hi there, Your feedback is important to us. It is wonderful to hear that Mike has been able to assist you in getting the vehicle you wanted. Enjoy your purchase and at BMW of Austin we hope to see you again.

May 26, 2021

Great service in a very nice facility Relaxing while Great service in a very nice facility Relaxing while waiting on my vehicle in comfort, even the coffee was good. Car was clean and conveniently pa More

by tai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua
May 26, 2021 -

BMW of Austin responded

We know the importance of having a great experience when purchasing or servicing your car. We're so glad that we lived up to your expectations and we'll give a shout out to our entire team here at BMW of Austin. Thanks for your business.

May 25, 2021

This is our 3rd purchase from Mike Hanaway at BMW of Austin. He is wonderful to work with and always gets us a great car at a fair price. More

by Tkbmw3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
May 26, 2021 -

BMW of Austin responded

Thank you for the positive feedback! We are happy to know that you are a loyal customer and to know that Mike is always helpful. We value your business at BMW of Austin!

May 24, 2021

Communication severely lacking. Shop closed at 3pm on Saturday and at 2:30 I had not heard anything after calling and asking for update three times. Finally just drove to dealership and car had been rea More

by mbrown55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
May 25, 2021 -

BMW of Austin responded

Hi, Your feedback is important to us and I would appreciate the opportunity to speak with you about your recent service experience. Would you mind emailing your preferred contact information to me at hhargrove@penskeautomotive.com? I look forward to speaking with you. Best Regards, Hope Hargrove Customer Experience Director BMW of Austin

May 23, 2021

Their service is superior. Especially, Mr. John Dickerson is a great salesperson. He is caring, kind, and professional. I highly recommend Mr. Dickerson for your consultant. More

by Mi-Ae Lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dickerson
May 24, 2021 -

BMW of Austin responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us at BMW of Austin and with the help of John. We hope that you will continue to visit us!

May 22, 2021

Timely and informative vehicle repair and maintenance, customer service, and lounge. They really take care of you and your vehicle. I highly advise this location for all your BMW needs. More

by Mrs. A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jose
May 22, 2021 -

BMW of Austin responded

Thank you for the kind recommendation of BMW of Austin. We're happy to hear our team took great care of you and your vehicle.

May 21, 2021

Eric is always helpful and ensures that my vehicles get serviced properly . From the time I drive up to the time I pick up my vehicle, I am treated professionally and respectfully More

by Theblast24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
May 22, 2021 -

BMW of Austin responded

Thanks for the great feedback! We're so glad to learn you had a great service experience and we know the future will yield equally great results.

May 21, 2021

Jose was great fast and efficient I would definitely recommend the dealership to other customers. I have had 4 vehicles all serviced by BMW of Austin and they have always been great More

by jlhaustx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Fernandez
May 21, 2021 -

BMW of Austin responded

Thank you for entrusting our team here at BMW of Austin for all your service needs. We will be sure to share your positive review with Jose and the rest of our Service Team. Please feel free to contact us for any future automotive needs.

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