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BMW of Austin

Austin, TX

4.5
969 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 969 reviews

October 14, 2024

We had been waiting for almost a year for the BMW Z4 M40i to become available with a manual transmission. In January 2024, BMW announced the Z4 manual would become available in March, and I went to view a us More

by Christian Merlo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Rutherford
Oct 14, 2024 -

BMW of Austin responded

Great to hear about your smooth experience with our team at BMW of Austin and the purchase process for your Z4 M40i. It's wonderful you enjoyed the assistance in getting set up with the app and exploring features. Thank you for recommending us, we appreciate it!

September 03, 2024

The service at the dealership was second to none. Staff were welcoming and responsive to any questions or concerns I had and made sure to answer any requests I had promptly and thoroughly. More

by Harrison Zeigler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Porras
Sep 13, 2024 -

BMW of Austin responded

Thank you for sharing your experience with BMW of Austin. Your kind words about our team are greatly appreciated and we’re glad to hear they met your expectations. Best wishes!

July 08, 2024

This dealership is a scam. They lied to me about the condition of my vehicle and now are refusing to honor the warranty. My next step is to now consult an attorney as they are More

by Nnewberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tracy Gurnet
June 26, 2024

Chris Langenfeld is amazing! I contacted him about a pre-owned Camry on Monday 06/24/2024 @6:58 pm, two minutes before closing and he answered the phone and got into his compute More

by talexanderfor2020
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Langenfeld
Jun 26, 2024 -

BMW of Austin responded

Thank you for choosing BMW of Austin and trusting our team with your Camry purchase. It's great to hear that the process was handled professionally and met your expectations. We appreciate your feedback and thank you for sharing such a positive experience!

June 14, 2024

I recommend working with Mike Hanaway, he’s very experienced and has a good attention to detail. The whole experience with BMW of Austin was good and even the Finance Manager had us laughing and jok More

by kevdunn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Jun 14, 2024 -

BMW of Austin responded

Thank you for your positive feedback about our team at BMW of Austin. We are pleased to hear that you had a good experience and enjoyed working with us. Your appreciation motivates us to continue providing great service.

June 11, 2024

Was sold a CPO X5 With a broken AC. Had it for 6 months and it’s been in the shop for 2+ months already. Every time the car is returned it has new issues and it takes multiple trips to More

by QWC17
Recommend Dealer
No
Employees Worked With
Tracy Gurnett, Jim polito,
Jun 12, 2024 -

BMW of Austin responded

Hello, Your feedback is important to us here at BMW of Austin, and I would appreciate the opportunity to speak with you regarding the air conditioning in your BMW X5, as well as your visits to see our Service Team. Please email me with your preferred contact information. Thank you, Jim Polito General Sales Manager BMW of Austin jpolito@penskeautomotive.com

May 08, 2024

Second X5 that we have purchased from BMW of Austin with the excellent help of Mike Hanaway. Mike always goes above and beyond in getting the right vehicle at the right price for us. Highly recommend goin More

by ATXBent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
May 08, 2024 -

BMW of Austin responded

We appreciate your high rating and continued trust in us for your X5 purchasing needs. It's good to know our team member was instrumental in delivering exceptional service. BMW of Austin aims to ensure client satisfaction aligns with the right vehicle at the right price.

April 17, 2024

I owrdered an i5 M60 from BMW of Austin. They were great to work with. Mike Hanaway was our salesman. He did a great job keeping us informed throughout the process and was easy to work with. More

by tombellwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hannity, Jeff Phillips, Kait Puckett
Apr 17, 2024 -

BMW of Austin responded

We appreciate your kind words and review. We're pleased to hear of the positive experiences you've had with our team at BMW of Austin, particularly in the process of getting your i5 M60. Your trust and satisfaction is important to us.

April 04, 2024

Our previous 2016 CPO X3 was getting long in the tooth. We designed a replacement online, then went to BMW of Austiin to see colors and options for ourselves. We got the typical BMW experience: top notch More

by Dave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gino Gavazos
Apr 13, 2024 -

BMW of Austin responded

Thank you for the detailed feedback. BMW of Austin appreciates your acknowledgment of our great service and personalized experience with the custom BMW X3. We're glad to hear that we met your high standards, adapting to fulfill all your requests from order through delivery.

March 27, 2024

I'm not a pleased customer of the Service dept. Brought in my BMW IX50 with 7800 miles on it. It has uneven tread wear on the rear tires. The middle of the tires are at 2mm of tread while the ou More

by clintjharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damien and Hope
Apr 13, 2024 -

BMW of Austin responded

Hello, I would like to learn more about your interactions with our Service Team regarding the tires on your BMW iX50. We pride ourselves on the high-quality standards we maintain here at BMW of Austin, and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me? Thank you, Hope Hargrove Customer Experience Director BMW of Austin hhargrove@penskeautomotive.com

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