BMW of Austin

Chris Langenfeld is amazing! I contacted him about a pre-owned Camry on Monday 06/24/2024 @6:58 pm, two minutes before closing and he answered the phone and got into his compute I contacted him about a pre-owned Camry on Monday 06/24/2024 @6:58 pm, two minutes before closing and he answered the phone and got into his computer and sent me all the info we needed to get the purchase process initiated!! Next morning, Tuesday 06/25/2024, I called him he scheduled a test drive, I arrived at the BMW of Austin Dealership and he was there to greet me right away! Chris Langenfeld made the process quick, easy, and highly professional! He is a great asset to your dealership! My daughter Roni drive off in her new car right at closing today with no issues, no stress, it was a stellar experience! I have purchased 11 vehicles over my lifetime and this was by far the BEST experience I’ve ever had and I put in almost not effort! Chris Langenfeld did it all! The entire team at BMW of Austin exceeds expectations!! Thank you, Chris and Finance Team for a great experience!! Tammy More

I recommend working with Mike Hanaway, he’s very experienced and has a good attention to detail. The whole experience with BMW of Austin was good and even the Finance Manager had us laughing and jok experienced and has a good attention to detail. The whole experience with BMW of Austin was good and even the Finance Manager had us laughing and joking. Great service. More

Was sold a CPO X5 With a broken AC. Had it for 6 months and it’s been in the shop for 2+ months already. Every time the car is returned it has new issues and it takes multiple trips to Had it for 6 months and it’s been in the shop for 2+ months already. Every time the car is returned it has new issues and it takes multiple trips to the shop to fix them. The AC has been broken the entire time I’ve owned the car and they have refused to remedy the situation. More

Second X5 that we have purchased from BMW of Austin with the excellent help of Mike Hanaway. Mike always goes above and beyond in getting the right vehicle at the right price for us. Highly recommend goin the excellent help of Mike Hanaway. Mike always goes above and beyond in getting the right vehicle at the right price for us. Highly recommend going to BMW of Austin and working with Mike. You will be very happy. More

I owrdered an i5 M60 from BMW of Austin. They were great to work with. Mike Hanaway was our salesman. He did a great job keeping us informed throughout the process and was easy to work with. They were great to work with. Mike Hanaway was our salesman. He did a great job keeping us informed throughout the process and was easy to work with. He had our backs. And the car is absolutely beautiful. It is SO much fun to drive! I’m very glad we bought from Austin BMW. They really take good care of you. We have had several BMWs, from various dealers. Our good experiences with Austin’s service department and their service writer, Kait Puckett, are why we decided to go with them when we bought the M60. Kait has always looked out for us. And in the end, you’re going to be servicing a car for a long time somewhere, so it better be someplace you trust. More

Our previous 2016 CPO X3 was getting long in the tooth. We designed a replacement online, then went to BMW of Austiin to see colors and options for ourselves. We got the typical BMW experience: top notch We designed a replacement online, then went to BMW of Austiin to see colors and options for ourselves. We got the typical BMW experience: top notch. Our sales person Gino accommodated all our desires, and he put us first in the queue! We ordered a custom 2024 BMW X3, and from order to delivery was an astounding 4 weeks! We have zero complaints with the way we were treated, from greeting to delivery. Everything is what we would expect from BMW: first class service. More

I'm not a pleased customer of the Service dept. Brought in my BMW IX50 with 7800 miles on it. It has uneven tread wear on the rear tires. The middle of the tires are at 2mm of tread while the ou Brought in my BMW IX50 with 7800 miles on it. It has uneven tread wear on the rear tires. The middle of the tires are at 2mm of tread while the outsides are at 5 to 6 mm. This is a Textbook problem with the tires being over-inflated. They are inflated at 44 psi which is what the specs on the door says to do. Service will not take care of me. Basically over $600 in tires, they are going to tell a person who bought a 100K vehicle to pound sand. Yeah, BMW is not for me. Going to go to a brand that cares about their customers. More

Thank You Gino, My car-buying journey at BMW North Austin was transformed into an unforgettable experience, thanks to Gino Cavazos. Having grown up with German cars since the 1980s and experienced pur Austin was transformed into an unforgettable experience, thanks to Gino Cavazos. Having grown up with German cars since the 1980s and experienced purchasing various BMW models such as the 3, 5, and 7 Series from official dealers in Belgium, the Netherlands, and most recently, the i7 from Borusan Automotive in Istanbul, Turkey, my standards and expectations are invariably high. Yet, Gino exceeded all these, offering an unparalleled buying experience that topped them all. His profound knowledge, passion for BMWs, and unwavering dedication to customer satisfaction shone brightly in every interaction. The process of purchasing my BMW X3 was made seamless, informative, and exceptionally delightful, showcasing his commitment to excellence, which stands out in the automotive industry. Gino’s approach transcends the typical car sale; it's about crafting a personalized experience that deeply resonates with my long-standing appreciation for German engineering. In summary, Gino Cavazos at BMW North Austin is the epitome of professionalism and personalized service, setting a new benchmark for what a car-buying experience should be. His expertise not only made me feel valued but also reaffirmed my passion for BMW vehicles, outshining my previous encounters across Europe and Turkey. I am thoroughly impressed with my new BMW X3 and highly recommend Gino to anyone seeking a distinguished and genuinely satisfying car-buying journey. He is, without a doubt, a true connoisseur of cars and customer satisfaction. More

Chris Reilly is your man! He is kind, funny, smart and truly personable. He was so so accommodating and patient with me in my search for my perfect bmw. I was kind of a pain a He is kind, funny, smart and truly personable. He was so so accommodating and patient with me in my search for my perfect bmw. I was kind of a pain and he handled me with pure grace. This was my first ever experience purchasing a new car and he made every step of the way a pure joy! He put up with my endless questions and requests and ultimately delivered me the sweetest bmw x3 Msport that I was searching for! From start to finish the process was quick, fun and super personalized. I am afraid I have been converted to Bmw for life! I have not stopped smiling every time I see my suv. Also, a shout out to the entire team that helped me drive away from the dealership. Pristine service, happy and engaging staff and a warmth that I have not felt in a delish environment before!!! I would give 10 stars if I could! More