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BMW of Austin

Austin, TX

4.6
965 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 965 reviews

September 09, 2021

The service rep was courteous and helpful. The car was repaired as promised and delivered in a timely basis. Easy to pay online. I would highly recommend the dealership More

by jburn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Sep 10, 2021 -

BMW of Austin responded

Hi there, It is great that our Service Department were courteous and helpful. We are happy knowing that we could get you back on the road in a timely manner. Thank you for choosing BMW of Austin and please know that you are always welcome here.

September 09, 2021

Chris is always very helpful , had my car ready for pickup same day!!! That’s pretty amazing given our current situation- pandemic-employee shortage. A+ More

by BMW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 10, 2021 -

BMW of Austin responded

BMW of Austin appreciates the 5-stars and feedback. The team is glad your experience was helpful. We look forward to future visits. Safe travels on the road ahead!

September 06, 2021

My car came in for coolant repairs on 9/2. I called my service advisor and he went way above and beyond my need for help. My car was in and out in no time. Thank to Eric Dominguez for all his assistance a More

by tonyram777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Sep 07, 2021 -

BMW of Austin responded

The team at BMW of Austin appreciates the 5-stars and feedback. We are glad your experience was above and beyond. Please come back and see us.

September 05, 2021

Always courteous and very helpful. Excellent service & repairs and done in a timely manner to accommodate the customer. I have been a customer of BMW Austin for 7 years. More

by BMW X3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Sep 06, 2021 -

BMW of Austin responded

It's wonderful to see that our team worked hard to provide you with a memorable visit! We hope to see you back here again shortly.

September 02, 2021

Excellent customer service, great lounge area to relax in while your car is getting serviced. Amanda Dehart has been my service adviser for the past 3 years and gives amazing customer service. More

by Randy Judd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Dehart
Sep 02, 2021 -

BMW of Austin responded

Hi Randy, Thank you for your positive review. We are thrilled you continually experience professional and helpful Service Visits. We are looking forward to your next visit with us here at BMW of Austin for any of your future automotive needs.

September 02, 2021

Sheraz was an outstanding sales person. He spent lots of time ensuring I reviewed all options fully. No pressure, incredibly knowledgeable and very professional. Top shelf experience! Great inventory to ch More

by William.Andrew.davis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheraz Sahibzada
Sep 03, 2021 -

BMW of Austin responded

Hi, William! Thank you for the 5-stars and feedback. BMW of Austin is glad your experience was outstanding. The team hopes to see you again.

August 29, 2021

Problem solved quickly and efficiently . Pleasant, capable staff, especially Erika. Excellent lounge/waiting area. Easy to make an appointment with someone who appeared to have good knowledge of the More

by Si79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika
Aug 29, 2021 -

BMW of Austin responded

Thank you for taking a moment of your day to share how your service visit at BMW of Austin went. We hope you have a great day!

August 28, 2021

Great buying experience with Mark S. The car selection was good, keep up the good work. We would definitely recommend buying from your dealership to our friends More

by Joe P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Smith
Aug 29, 2021 -

BMW of Austin responded

Hi Joe, We think it's fantastic that your buying experience was great. We hope that you enjoy your purchase and we are grateful for your recommendation. Thank you for choosing BMW of Austin and we hope to continue to assist with all of your future automotive needs.

August 28, 2021

Excellent service that completed quickly and thoroughly with personalized attention to the customer. My service rep Scott Cuny always gives a thorough report on work that must be done—the customer is alway More

by Lucien
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cuny
Aug 29, 2021 -

BMW of Austin responded

Hi Lucien, We strive to ensure that we keep our customers updated and informed, so we are pleased to know of your recent visit with our Service Department. Thank you for choosing BMW of Austin and we look forward to your next visit.

August 28, 2021

BMW Austin is the best BMW dealership I’ve been too. Corey Rutherford was awesome! More

by Gingy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Rutherford
Aug 29, 2021 -

BMW of Austin responded

Hi Gingy, It delights us to know that our team are the best you have worked with. At BMW of Austin we appreciate your business and we look forward to working together in the future.

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