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BMW of Austin

Austin, TX

Overview
Reviews
4.6
962 Reviews
Call Dealership (844) 556-6538
View Awards

7011 McNeil Drive

Austin, TX

78729

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Showing 962 reviews

September 19, 2021

Charles is an excellent advisor. Thorough and professional and understands our needs. Highly recommend to others. More

by barufaldi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
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Sep 19, 2021 -

BMW of Austin responded

We are stoked you had a great buying experience! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2021

Outstanding service at all levels!!! Friendly and courteous.Thorough evaluation and diagnosis of problems and timely repair. More

by teriemer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery
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Sep 17, 2021 -

BMW of Austin responded

We're so glad that we lived up to your expectations! Thanks for your business.

September 16, 2021

Excellent professional and very friendly. It made me feel like the queen of the dealer. I loved the vehicle that I presented in the first option. I recommend this place 100% More

by gretelrialduran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Moulinie
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Sep 17, 2021 -

BMW of Austin responded

Thank you for your review. We are glad you enjoyed your visit. We'll be sure to thank our team for you.

September 16, 2021

Great service center. Always very quick to service and resolve problems. And also very accomodating. More

by lucas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
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Sep 17, 2021 -

BMW of Austin responded

Hi Lucas, Your satisfaction means everything to us, so we are delighted that you found our Service Department to be great. Thank you for choosing BMW of Austin and we look forward to working together in the future.

September 15, 2021

Fast and complete work. Texted me when they were done. Have used this service department for years. Miss Penn’s help. More

by mgruebmeyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Retired
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Sep 16, 2021 -

BMW of Austin responded

Hi there, It is great to hear that our Service Department were able to get you back on the road in a timely manner. Thank you for choosing BMW of Austin and we appreciate your return business.

September 10, 2021

The worst customer service and dealership have ever dealt with. After 4 months still not resolved or finished work. Be aware and would never use. More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Bellinger
Report | Print
Sep 14, 2021 -

BMW of Austin responded

John, After a thorough case review, BMW of Austin would like to formally apologize for the mishandling of your recent service visit. Our communications were not responsive and we did not deliver the level of service that a client should expect. On the repair side, the dealership ran into several obstacles attempting to repair non-OEM components leading to delays and the delivery of parts that did not have proper fitment. As an amendment, the dealership provided a complimentary loaner vehicle, paid for your wheel repairs, and will offer a refund of the grills that you can keep that were paid for by your insurance company. Please feel free to contact me to discuss any other concerns. Thank you, Chuck Jett General Manager BMW of Austin cjett@penskeautomotive.com

Sep 14, 2021 -

JD responded

Yes if please can refund grills so i can go through the additional trouble to get installed somewhere else. Charles Bellinger confirmed had blacked out grill and was being replaced when had my car the last time. I had zero communications from him but me asking for updates after a month. Told me he would get back to me by end of the day and never did. Then found car in driveway 3 weeks later. Just completely shocked by service and communication. Please let me know when grill is refunded.

September 09, 2021

Eric Dominguez is always professional and gets the job done! My car is a 2009 but I still bring it to this BMW dealership because if Eric Dominguez More

by albrecht.w
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Report | Print
Sep 09, 2021 -

BMW of Austin responded

We are glad our team could deliver a great service experience for you. Have a great day!

September 09, 2021

The service rep was courteous and helpful. The car was repaired as promised and delivered in a timely basis. Easy to pay online. I would highly recommend the dealership More

by jburn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
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Sep 10, 2021 -

BMW of Austin responded

Hi there, It is great that our Service Department were courteous and helpful. We are happy knowing that we could get you back on the road in a timely manner. Thank you for choosing BMW of Austin and please know that you are always welcome here.

September 09, 2021

Chris is always very helpful , had my car ready for pickup same day!!! That’s pretty amazing given our current situation- pandemic-employee shortage. A+ More

by BMW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Sep 10, 2021 -

BMW of Austin responded

BMW of Austin appreciates the 5-stars and feedback. The team is glad your experience was helpful. We look forward to future visits. Safe travels on the road ahead!

September 06, 2021

My car came in for coolant repairs on 9/2. I called my service advisor and he went way above and beyond my need for help. My car was in and out in no time. Thank to Eric Dominguez for all his assistance a More

by tonyram777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Report | Print
Sep 07, 2021 -

BMW of Austin responded

The team at BMW of Austin appreciates the 5-stars and feedback. We are glad your experience was above and beyond. Please come back and see us.

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