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BMW of Austin

Austin, TX

Overview
Reviews
4.6
965 Reviews
Call Dealership (844) 556-6538
View Awards

7011 McNeil Drive

Austin, TX

78729

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Showing 965 reviews

October 01, 2021

Comfortable area for waiting and immediate service and attention from staff and the cleaning of my vehicle when it was done and the wait wasn't long at all More

by Adolphus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Bellinger
Report | Print
Oct 02, 2021 -

BMW of Austin responded

Thank you for stopping at BMW of Austin! We look forward to helping with any of your future needs. Happy driving!

September 30, 2021

I’ve been working with Mike for almost 10 years. He’s been nothing less than awesome. More

by sexton.colin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Report | Print
Sep 30, 2021 -

BMW of Austin responded

Hi Colin, We appreciate your return business. It pleases us to know that you have always found our team to be awesome. Thank you for choosing BMW of Austin and please know that you are always welcome here.

September 25, 2021

Excellent service and very friendly customer service. Everyone very attentive to your needs and very clean atmosphere. More

by hescobar2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Liedtke
Report | Print
Sep 26, 2021 -

BMW of Austin responded

Thank you for choosing BMW of Austin. We are happy to know that you enjoyed working with our team. We hope to work with you again.

September 19, 2021

Charles is an excellent advisor. Thorough and professional and understands our needs. Highly recommend to others. More

by barufaldi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Report | Print
Sep 19, 2021 -

BMW of Austin responded

We are stoked you had a great buying experience! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2021

Outstanding service at all levels!!! Friendly and courteous.Thorough evaluation and diagnosis of problems and timely repair. More

by teriemer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery
Report | Print
Sep 17, 2021 -

BMW of Austin responded

We're so glad that we lived up to your expectations! Thanks for your business.

September 16, 2021

Excellent professional and very friendly. It made me feel like the queen of the dealer. I loved the vehicle that I presented in the first option. I recommend this place 100% More

by gretelrialduran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Moulinie
Report | Print
Sep 17, 2021 -

BMW of Austin responded

Thank you for your review. We are glad you enjoyed your visit. We'll be sure to thank our team for you.

September 16, 2021

Great service center. Always very quick to service and resolve problems. And also very accomodating. More

by lucas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Sep 17, 2021 -

BMW of Austin responded

Hi Lucas, Your satisfaction means everything to us, so we are delighted that you found our Service Department to be great. Thank you for choosing BMW of Austin and we look forward to working together in the future.

September 15, 2021

Fast and complete work. Texted me when they were done. Have used this service department for years. Miss Penn’s help. More

by mgruebmeyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Retired
Report | Print
Sep 16, 2021 -

BMW of Austin responded

Hi there, It is great to hear that our Service Department were able to get you back on the road in a timely manner. Thank you for choosing BMW of Austin and we appreciate your return business.

September 10, 2021

The worst customer service and dealership have ever dealt with. After 4 months still not resolved or finished work. Be aware and would never use. More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Bellinger
Report | Print
Sep 14, 2021 -

BMW of Austin responded

John, After a thorough case review, BMW of Austin would like to formally apologize for the mishandling of your recent service visit. Our communications were not responsive and we did not deliver the level of service that a client should expect. On the repair side, the dealership ran into several obstacles attempting to repair non-OEM components leading to delays and the delivery of parts that did not have proper fitment. As an amendment, the dealership provided a complimentary loaner vehicle, paid for your wheel repairs, and will offer a refund of the grills that you can keep that were paid for by your insurance company. Please feel free to contact me to discuss any other concerns. Thank you, Chuck Jett General Manager BMW of Austin cjett@penskeautomotive.com

Sep 14, 2021 -

JD responded

Yes if please can refund grills so i can go through the additional trouble to get installed somewhere else. Charles Bellinger confirmed had blacked out grill and was being replaced when had my car the last time. I had zero communications from him but me asking for updates after a month. Told me he would get back to me by end of the day and never did. Then found car in driveway 3 weeks later. Just completely shocked by service and communication. Please let me know when grill is refunded.

September 09, 2021

Eric Dominguez is always professional and gets the job done! My car is a 2009 but I still bring it to this BMW dealership because if Eric Dominguez More

by albrecht.w
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Report | Print
Sep 09, 2021 -

BMW of Austin responded

We are glad our team could deliver a great service experience for you. Have a great day!

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