Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

BMW of Austin

Austin, TX

Overview
Reviews
4.6
965 Reviews
Call Dealership (844) 556-6538
View Awards

7011 McNeil Drive

Austin, TX

78729

Directions

By Type

Showing 965 reviews

November 12, 2021

EXCELLENT 10 out of 10 . Mike Hanaway did a great job in explaining and getting the deal done More

by inrtexas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway and Mike Junior (genius)
Report | Print
Nov 13, 2021 -

BMW of Austin responded

Thank you for sharing your wonderful review of us here at BMW of Austin. We are happy to learn that you had a fantastic experience.

November 11, 2021

Great experience from ordering my car through picking it up. I was kept informed The Who time. More

by Ovich56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Report | Print
Nov 11, 2021 -

BMW of Austin responded

Hello, thank you for these kind words about our Sales Team here at BMW of Austin.

November 10, 2021

Knowledgeable, experienced team worked hard but didn’t sell hard. Finance director quickly and effectively managed the credit process. 5-Stars!!! More

by KipinATX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Moulinie
Report | Print
Nov 11, 2021 -

BMW of Austin responded

Thank you for the positive feedback! We are delighted to know that you had a good experience with our team at BMW of Austin, and we hope that you will continue to visit us!

November 10, 2021

Lack of continuity with service advisors. Service advisors turn over to frequently. That is our 12 year experience. More

by tlcarroll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No
Report | Print
Nov 11, 2021 -

BMW of Austin responded

Hello, I appreciate your feedback regarding our service advisors. Given the opportunity, I would like to speak with you about your experience. Please email me at hhargrove@penskeautomotive.com at your own convenience. Thank you, Hope Hargrove Customer Experience Director BMW of Austin hhargrove@penskeautomotive.com

November 09, 2021

The service and parts staff are very friendly, however one complaint that I have is with the state my car was in when I picked it up from service. I can understand things like the HVAC and light settings More

by frankc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery
Report | Print
Nov 11, 2021 -

BMW of Austin responded

Hi, I appreciate your feedback regarding your recent service visit. Given the opportunity, I would like to speak with you about your experience. Please email me at hhargrove@penskeautomotive.com. Thank you, Hope Hargrove Customer Experience Director BMW of Austin hhargrove@penskeautomotive.com

November 08, 2021

Mike Hanaway is great! Mike took great care of us. We will definitely contact Mike for our next car! More

by rebeccamancha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Report | Print
Nov 09, 2021 -

BMW of Austin responded

Hello Rebecca, thank you for your kind words. We are pleased to learn of your positive experience with us here at BMW of Austin. We look forward to serving you again in the future.

Nov 10, 2021 -

BMW of Austin responded

Hello Rebecca, thank you for your kind words. We are pleased to learn of your positive experience with us here at BMW of Austin. We look forward to serving you again in the future.

November 08, 2021

Great customer service. The staff there are very friendly and are willing to help customers. More

by Hit man 7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles, Hope
Report | Print
Nov 09, 2021 -

BMW of Austin responded

Hello! We are so happy to know our Sales Team provided friendly and helpful customer service and your visit went well. We appreciate you visiting BMW of Austin and we look forward to seeing you again.

Nov 10, 2021 -

BMW of Austin responded

Hello! We are so happy to know our Sales Team provided friendly and helpful customer service and your visit went well. We appreciate you visiting BMW of Austin and we look forward to seeing you again.

November 06, 2021

Excellent customer service by service advisor. Would recommend the company to anyone wanting their BMW vehicle take care of. More

by terry.toole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Report | Print
Nov 06, 2021 -

BMW of Austin responded

Thank you for the great review and 5-star rating, Terry. We are pleased to know our Service Team ensured you had an excellent servicing experience for your vehicle. We look forward to your next visit here at BMW of Austin.

November 06, 2021

Scott CUNY is great. He always take great care of me. He is accommodating and has my car waiting More

by Drnathanbryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cuny
Report | Print
Nov 07, 2021 -

BMW of Austin responded

We're glad to learn we delivered such a great experience. If there's anything further we can do for you, just give BMW of Austin a call!

November 05, 2021

Scott Liedtke service contact is an outstanding service agent. Polite, knowledgeable, thorough, and quick to resolve. None better. My X5 is the best driving car I have ever had. It is a joy to drive. More

by Betty Dickson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Liedtke, Andy Hathaway
Report | Print
Nov 06, 2021 -

BMW of Austin responded

We appreciate you for leaving your review, Betty. Our Service Team is always happy to help with your BMW X5. Thank you for trusting us with your business at BMW of Austin.

1
...
13
14
15
...
97