BMW of Austin

Lack of continuity with service advisors. Service advisors turn over to frequently. That is our 12 year experience. advisors turn over to frequently. That is our 12 year experience. More

The service and parts staff are very friendly, however one complaint that I have is with the state my car was in when I picked it up from service. I can understand things like the HVAC and light settings one complaint that I have is with the state my car was in when I picked it up from service. I can understand things like the HVAC and light settings not being returned to how they were when I dropped off the car, but I was very surprised to see that they had unplugged the power to my dash cam and left it unplugged. Fortunately I noticed this when I got in the car and plugged it back in, because if there would have been an incident afterwards where I would have needed the dash cam recording and didn't have it due to it being unplugged, I would be very upset. More

Mike Hanaway is great! Mike took great care of us. We will definitely contact Mike for our next car! will definitely contact Mike for our next car! More

Great customer service. The staff there are very friendly and are willing to help customers. and are willing to help customers. More

Scott CUNY is great. He always take great care of me. He is accommodating and has my car waiting is accommodating and has my car waiting More

Excellent customer service by service advisor. Would recommend the company to anyone wanting their BMW vehicle take care of. recommend the company to anyone wanting their BMW vehicle take care of. More

Scott Liedtke service contact is an outstanding service agent. Polite, knowledgeable, thorough, and quick to resolve. None better. My X5 is the best driving car I have ever had. It is a joy to drive. agent. Polite, knowledgeable, thorough, and quick to resolve. None better. My X5 is the best driving car I have ever had. It is a joy to drive. More

I saw a used car listed online and contacted the dealership- all of their representations were truthful and accurate and they were good to deal with. I flew into Austin from San Francisco to see the dealership- all of their representations were truthful and accurate and they were good to deal with. I flew into Austin from San Francisco to see the car, which I ultimately purchased. I doubt I’ll be buying a car in Austin again because of the distance and tax implications, but if I lived there, they’d be the first dealership I’d call. More

Great service and professional atmosphere Eric is my service representative who was attentive, sincere and helpful service representative who was attentive, sincere and helpful More

Chris was very professional, easy to work with and incredibly knowledgeable. He went the extra mile to help us find exactly what we wanted. Ben in finance was awesome as well. Great explanation around incredibly knowledgeable. He went the extra mile to help us find exactly what we wanted. Ben in finance was awesome as well. Great explanation around all the offerings and what their benefits were. Great experience. More