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BMW of Austin

Austin, TX

Overview
Reviews
4.6
965 Reviews
Call Dealership (844) 556-6538
View Awards

7011 McNeil Drive

Austin, TX

78729

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Showing 965 reviews

December 03, 2021

Awesome great fabulous wonderful kindness caring attentive courteous friendly polite amazing Serious generous fun exciting More

by Juanita Castorena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Seaman, genius’s MICHEAL
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Dec 03, 2021 -

Juanita Castorena responded

5 Stars for Salesman Chris Seaman and genius Mike, 5stars They have been very helpful and gave me the best service ..I am thankful to Chris Seaman and MICHEAL genius department thank y’all .

Dec 03, 2021 -

Juanita Castorena responded

Wonderful experience excellent salesman Chris Seaman, Mike from genius they gave us the best of their service very helpful very caring they both did excellent job..

Dec 03, 2021 -

Juanita Castorena responded

Salesman Chris Seaman treated us like family he was extremely helpful gave us undivided attention the Best!!! Mike from genius was excellent as well

Dec 03, 2021 -

Juanita Castorena responded

Chris Seaman, is an excellent Salesman We are so happy with his service. Mike from genius gave us excellent service we are so happy with his service. They both deserve a raise so please pay them very well…

Dec 03, 2021 -

Juanita Castorena responded

Great Salesman Chris Seaman great genius Mike wonderful people

Dec 03, 2021 -

Juanita Castorena responded

Salesman Chris Seaman excellent Mike genius excellent

Dec 03, 2021 -

Juanita Castorena responded

Excellent Chris Seaman Mike from genius excellent

Dec 03, 2021 -

Juanita Castorena responded

Awesome salesman Chris Seaman Awesome genius Mike

Dec 03, 2021 -

Juanita Castorena responded

Perfect total satisfying service Salesman Chris Seaman gave me Great awesome service genius Mike gave us

Dec 03, 2021 -

Juanita Castorena responded

5 stars excellent Chris Seaman 5 stars Mike from genius

Dec 03, 2021 -

Juanita Castorena responded

Excellent salesman Chris Seaman

Dec 03, 2021 -

Juanita Castorena responded

Excellent salesman Chris Seaman and Excellent genius Mike

Dec 03, 2021 -

Juanita Castorena responded

5 Star review and Excellent customer service from BMW Austin

Dec 03, 2021 -

BMW of Austin responded

Thank you for taking the time to leave us a great review, Juanita! It was a pleasure to work with you, and we look forward to your next visit.

December 02, 2021

Excellent service, ordered a taxi, treated them with delicious coffee, the service was provided quickly. I recommend servicing this service. More

by Troyzzet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Dec 02, 2021 -

BMW of Austin responded

Thank you for your positive star rating, Troy! Our Service Department at BMW of Austin is always happy to help.

December 01, 2021

Sheraz was great to work with, very professional, informative and straight forward, car was just like he said it was, all the people working was very polite and easy to talk to as well, cat genius wa More

by joe.freeman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheraz Sahibzada
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Dec 01, 2021 -

BMW of Austin responded

Thank you for your business, Joe! We are glad you enjoyed your time here at BMW of Austin!

November 27, 2021

This dealership’s service department is professional, personable, and efficient. Chris Brice is the type of manager you call friend. More

by skkgroh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brice
Report | Print
Nov 29, 2021 -

BMW of Austin responded

Hello, thank you for your kind words. We are pleased to learn our Service Department was professional, personable, and efficient during your visit. We look forward to servicing your vehicle again in the future here at BMW of Austin.

November 27, 2021

They always do great work and easy to schedule. Very flexible and always a good experience More

by MCraig737
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cuny
Report | Print
Nov 29, 2021 -

BMW of Austin responded

BMW of Austin appreciates the 5-stars and feedback. We look forward to future visits.

November 26, 2021

BMW of Austin has the very best customer service of any dealership in town. If you are in the market to buy or lease, stop on by. More

by kimmiesjr456
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
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Nov 29, 2021 -

BMW of Austin responded

Thank you for your nice comments about our level of customer service at BMW of Austin! We look forward to having you here again in the future.

November 26, 2021

Service adviser makes all of the difference but all employees do a great job. Great More

by jculp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liedtke, Scott
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Nov 29, 2021 -

BMW of Austin responded

Thanks for taking the time to share your great service review with us! It was our pleasure to work with you, and we look forward to working with you in the future.

November 24, 2021

Servicing was done well, but didn't cleaned the car while delivering. Also typically the regular service maintenance should be about 10K miles or 1 year for premium cars, but my car's service was reset to wi More

by Sasi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles
Report | Print
Nov 29, 2021 -

BMW of Austin responded

Sasi, I appreciate you taking the time to share your feedback regarding your recent visit here at BMW of Austin and would like the opportunity to discuss any concerns with the maintenance services received. Can you please send your contact information to me at hhargrove@penskeautomotive.com? I look forward to hearing from you. Hope Hargrove Customer Experience Director BMW of Austin hhargrove@penskeautomotive.com

Nov 30, 2021 -

Sasi responded

Hi Hope, You can reach me @ sasiteja91@gmail.com or by phone: +1(931) 252-3400

November 23, 2021

The service department delivers world class customer service. Eric D. kept us in the loop on progress of the repair and went above and beyond to make sure everything was taken care of 100%. More

by MKinATX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Report | Print
Nov 24, 2021 -

BMW of Austin responded

Hi, We are delighted to see our Service Team went above and beyond to make sure you and your repairs were taken care of! Please don't hesitate to contact BMW of Austin for any future assistance.

Nov 25, 2021 -

BMW of Austin responded

Hi, We are delighted to see our Service Team went above and beyond to make sure you and your repairs were taken care of! Please don't hesitate to contact BMW of Austin for any future assistance.

Nov 27, 2021 -

BMW of Austin responded

Hi, We are delighted to see our Service Team went above and beyond to make sure you and your repairs were taken care of! Please don't hesitate to contact BMW of Austin for any future assistance.

November 21, 2021

The dealership has courteous employees that are happy to answer questions. The salesmen worked together to make sure we received the vehicle we wanted. More

by Alejandro.M.Amaro
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Report | Print
Nov 21, 2021 -

BMW of Austin responded

Alejandro, thank you for sharing your wonderful review of us here at BMW of Austin. We are happy to read that our Sales Team helped you pick out the perfect vehicle. We value your business.

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