BMW of Austin

Awesome and relaxing environment. Easy to schedule with the service team. Best part- movie theatre. Helps the time go by when waiting on your car to be complete. Jake was awesome and very patient with me. the service team. Best part- movie theatre. Helps the time go by when waiting on your car to be complete. Jake was awesome and very patient with me. More

The dealer was very helpful as well as the guy who helped me with all the signing material. Overall they were very helpful in getting the car to be ready. This place was way better than the south austin for me with all the signing material. Overall they were very helpful in getting the car to be ready. This place was way better than the south austin for sure. More

Erica was most helpful at our service visit. Explaining how the process would work. All the staff was pleasant and helpful It was a very busy day but the wait was within reason and the waiting area was how the process would work. All the staff was pleasant and helpful It was a very busy day but the wait was within reason and the waiting area was comfortable with plenty of complimentary coffee and snacks More

BMW of Austin gets 5 Stars Again! We purchased our BMW of Austin gets 5 Stars Again! We purchased our pre-owned BMW i3 in February of 2020. That same year we took it to BMW of Austin on McNeil Rd BMW of Austin gets 5 Stars Again! We purchased our pre-owned BMW i3 in February of 2020. That same year we took it to BMW of Austin on McNeil Rd 2 times for routine maintenance. We took it back to BMW of Austin on 12/02/21 for routine service as well as a CEL. The service department is fantastic! Each visit has been stress free and pleasant. These folks have service down to a fine art. They are friendly and professional and they keep the customer “in the loop” at all times via text messaging. Luis P was my service advisor on this latest visit. He was a genuine pleasure. He was very kind, professional, and helpful. When I picked up the car, he took the time to answer a few questions I had regarding the service and he explained to me everything that was done to the car (oil change, new battery install, computer re-programming & warranty replacement of the fuel sensor). Thanks Luis. I will definitely return to BMW of Austin next year for the routine service when needed. Kudos to Luis and the Service Department staff who assisted me with payment when the car was ready to go. Thanks again! Joe S Happy 2017 i3 Driver. More

Great customer service and friendly staff. I definitely recommend having a warranty with any BMW purchase. recommend having a warranty with any BMW purchase. More

Perfect excellent great awesome good kind amazing exciting beyond truthful generous outrageous courtesy courteous friendly exciting beyond truthful generous outrageous courtesy courteous friendly More

The whole BMW buying experience was awesome! I worked with Charlie and Jess in sales and they made me feel like part of the family. The communication with Charlie during the process was smooth - I specia with Charlie and Jess in sales and they made me feel like part of the family. The communication with Charlie during the process was smooth - I special ordered online and never once had to ask about the progress - he kept me well informed without prompt. I would highly recommend BMW of Austin to anyone looking for a great experience. More

Awesome great fabulous wonderful kindness caring attentive courteous friendly polite amazing Serious generous fun exciting attentive courteous friendly polite amazing Serious generous fun exciting More

Excellent service, ordered a taxi, treated them with delicious coffee, the service was provided quickly. I recommend servicing this service. delicious coffee, the service was provided quickly. I recommend servicing this service. More

Sheraz was great to work with, very professional, informative and straight forward, car was just like he said it was, all the people working was very polite and easy to talk to as well, cat genius wa informative and straight forward, car was just like he said it was, all the people working was very polite and easy to talk to as well, cat genius was very helpful and explained the cars electronics and features very well, best dealership we have dealt with More