Back

BMW of Austin

Austin, TX

4.6
965 Reviews

7011 McNeil Drive

Austin, TX

78729

Directions

By Type

Showing 965 reviews

December 31, 2021

I have serviced 2 vehicles with this dealership over a decade during which time I have performed both pro-active and scheduled maintenance as well as the installation of aftermarket BMW Performance access More

by M_CASTEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Brice
Jan 02, 2022 -

BMW of Austin responded

We are so pleased to learn that our Service Team took amazing care of you here at BMW of Austin. We strive to provide the best service possible for our customers in a timely matter. We value your business and appreciate you being a loyal customer.

December 29, 2021

Great place to buy a car. Great customer service and you will definitely leave in a vehicle you love. More

by Kayron Rich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Langenfeld
Dec 30, 2021 -

BMW of Austin responded

Thank you for the great review, Kayron. We appreciate your feedback and are happy that our team at BMW of Austin provided you with exceptional service. We look forward to seeing you again next time. Hope Hargrove Customer Experience Director BMW of Austin hhargrove@penskeautomotive.com

December 28, 2021

Service Advisor Eric Dominguez provides top-notch, excellent customer service. Despite an online scheduling system that does not really work, Eric helped us service our 2 BMWs, back-to-back during th More

by f3ry.c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Dec 28, 2021 -

BMW of Austin responded

We are so pleased to read that our Service Team took amazing care of you here at BMW of Austin. We strive to provide the best service possible for our customers. We value your business.

December 26, 2021

Stopped in to check inventory and left w a gorgeous smile on my wife’s face. The quality of vehicles and the staff will make me a client for many years. Thank u More

by Ken
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Just the salesman and finance
Dec 26, 2021 -

BMW of Austin responded

Thank you for choosing BMW of Austin, Ken! We are thrilled our Sales Team was able to make your wife's day. We look forward to working with you again!

December 26, 2021

John Dickerson worked with me and was very patient and didn’t rush me while he showed me several BMWs on the lot. Answered questions I had. When I left after looking, I knew I was coming back to buy a More

by Lmary49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dickerson
Dec 27, 2021 -

BMW of Austin responded

Hello, We are happy that our Sales Department was informative and provided you with the time to make the best decision. Enjoy your purchase and we appreciate your business. Thank you for choosing BMW of Austin and know that we are always here should you need us.

December 24, 2021

Mike H. was an excellent salesman, and really walked me through the various X3 builds the dealership offered. I found him to be thorough, patient, and really knowledgeable. The BMW of Austin, and Mike in p More

by varun.uttam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Dec 24, 2021 -

BMW of Austin responded

Thank you for your positive feedback! At BMW of Austin, our Sales Team strives to provide knowledgeable and thorough service and support to assist with the car-buying experience to meet your auto-related needs.

December 18, 2021

Eric Dominguez my representative is excellent. Very well organized and efficient. Service was prompt and loaner vehicle was very convenient. Overall exceptional job. More

by wcvdg28
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dominguez
Dec 18, 2021 -

BMW of Austin responded

Thank you for your choice in BMW of Austin for your service needs. We're so glad to see you had such an exceptional time.

December 17, 2021

Very friendly. Fast service. Charles and Ben were so helpful. We were in and out in an hour and a half. Never purchased a vehicle so fast and easy. Great job, gentlemen. More

by Smc4859
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles, Ben
Dec 17, 2021 -

BMW of Austin responded

BMW of Austin appreciates your kind words and positive rating. We are so glad you had a great experience with us and hope to see you again! Have a great day!

December 17, 2021

Guys there are so helpful and nice. I recommend this place to get a car. More

by Sofiia Kostenko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Fedko
Dec 17, 2021 -

BMW of Austin responded

Thank you for taking the time to leave us a great review, Sofiia! It was a pleasure to work with you, and we look forward to your next visit.

December 17, 2021

It was easy to make the appointment; my service tech connected with me in a short time, laid out the plan and got me on my way. She stayed in touch over the course and kept me fully informed. Turn-in o More

by txwcav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica
Dec 18, 2021 -

BMW of Austin responded

Hello, We strive to ensure that we keep our customers updated and informed, so we are happy to know of your experience with our Service Department. Thank you for choosing BMW of Austin and we look forward to working together in the future.

...
10
...