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BMW of Austin
Austin, TX
985 Reviews
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Showing 985 reviews
February 09, 2026
BMW of Austin adds 1% to your interest rate! Initial price negotiations with Trent J. were smooth and initially gave me confidence in the transaction. He was reasonable to work with and we a Initial price negotiations with Trent J. were smooth and initially gave me confidence in the transaction. He was reasonable to work with and we agreed on purchase price. I have excellent credit and was aware of a manufacturer promotional rate of 1.99%. However, I was presented with a 2.99% rate and given explanations (i.e.) lies like: - BMW Austin does not pay to participate in that promotion - This is the best rate we can offer for your credit A finance manager (Mr. Xavier) did also try some lame tactics. Only after I specifically requested a compensation disclosure did he acknowledge: Buy rate = 1.99% BMW Austin contract = 2.99% They pocket the 1% as profit. For a $50,000 loan the markup would be around $1,400. BMW actually allows dealerships to keep 1% dealer reserve but many 'good' dealerships do not use this practice due to lack of transparency. I also wrote directly to the dealership’s general manager and sales manager using the contact information they publicly provide for customer concerns - no response from either. Hoping this awareness will prepare current and future customers to ask the following direct questions: (1) Do you have a dealer reserve/hold? (2) What is the buy rate for the loan? Good luck y'all! More
by LifetimeLearner
Employees Worked With
Trent J.
January 15, 2026
Had an excellent experience at the BMW of Austin. Mike was very helpful and kind from day one to finish. We did not have to wait a long time to get our BMW from the factory and the ordering process w Mike was very helpful and kind from day one to finish. We did not have to wait a long time to get our BMW from the factory and the ordering process was very easy. This is our first BMW so Mike made sure that he answered all our questions before we leave the dealership. Joshua the financial consultant and Ethan was very helpful as well. The place is well equipped with all the amenities. We had a great experience purchasing our 2026 X3 from this dealership. I highly recommend getting your next BMW from them. More
by hareendra_alahakoon
Employees Worked With
Mike Hanaway
December 26, 2025
Good service, easy to do business with. Have purchased a few cars with great experience each time. Mike Hanaway had been great to work with. Have purchased a few cars with great experience each time. Mike Hanaway had been great to work with. More
by Apeck850
Employees Worked With
Mike Hanaway
December 10, 2025
I couldn't be happier with my '26 X5. BMW of Austin had the exact model and trim I was in the market for. My sales manager Mike Hanaway made the purchase and pickup the easiest experience BMW of Austin had the exact model and trim I was in the market for. My sales manager Mike Hanaway made the purchase and pickup the easiest experience I have ever had with a dealership. My wife will be in the market for a new car in a few months and Mike and BMW of Austin will be the first dealership we check out. Thank you, Mike and Team! More
by mataglap2001
Employees Worked With
Armani
October 23, 2025
I mistakenly went to the used car department when I was actually looking for a new car. But Cory Rutherford took go care of us. He had to show us quite a few vehicles but we found the one that was perfect actually looking for a new car. But Cory Rutherford took go care of us. He had to show us quite a few vehicles but we found the one that was perfect for us. I was very fussy about some of the features I was looking for but Cory was very patient with us. I would definitely recommend him to anyone looking for a used or new BMW. More
by John W
Employees Worked With
Cory Rutherford
October 22, 2025
I've purchased/leased my last 3 vehicles from Chris Seaman and have had Charles Bellinger for my service advisor. I've been impressed since my first build/purchase in how they have gone above and beyo Seaman and have had Charles Bellinger for my service advisor. I've been impressed since my first build/purchase in how they have gone above and beyond. They have continued to win my business and service on my vehicles. Thank you for always providing such a great experience in all areas. More
by shannongarcia16
Employees Worked With
Chris Seaman, Charles Bellinger
October 21, 2025
Mike Hanaway was great to deal with. The buyout of my lease was easy and seamless. Financing was also done easily and to my expectations. The buyout of my lease was easy and seamless. Financing was also done easily and to my expectations. More
by liza_sighinolfi
Employees Worked With
Mike Hanaway
October 15, 2025
Chris Seaman was our sales representative, and he made the entire car-buying experience smooth and enjoyable. He was very knowledgeable about the vehicle, patient in answering all our questions, and never the entire car-buying experience smooth and enjoyable. He was very knowledgeable about the vehicle, patient in answering all our questions, and never pushy. We truly appreciated his professionalism and friendly demeanor — it made the whole process a pleasant experience. More
by janani.babu
Employees Worked With
Chris Seaman
