BMW of Atlantic City | Page 46

Unfortunately we did not purchase our new 750I from this dealership as they did not at that time have availability to the vehicle we had chosen, but our experience with them overall is very impressive. W dealership as they did not at that time have availability to the vehicle we had chosen, but our experience with them overall is very impressive. We have taken our car in for service under warranty and each time they have provided us with a loaner vehicle. They are courteous and accomodating and have taken care of our concerns with the car. They have made available to us a sales rep to familiarize us with the workings of the car, which unfortunately was not done by the dealership selling us the car. They offer monthly customer appreciation seminars accompanied by dinner and prizes and allow people to ask questions about their cars and tour the service facilities. You actually speak with the mechanics and the folks who know about tires and service on your vehicle. Customer satisfaction seems to be a priority with this dealership. More

Let me start by saying I am a loyal person so when looking to buy a pre-owned/certified vehicle I was going to give the business to my local dealership and salesman where I purchased a brand new BMW 5 looking to buy a pre-owned/certified vehicle I was going to give the business to my local dealership and salesman where I purchased a brand new BMW 525i in 2006. I searched the inventory online and found a car that I was ready to purchase sight unseen. I reached out to my salesperson and he mentioned that the car needed to go through detail but it was available. I had a few questions that needed some follow-up on but the sales person did not get back to me, I had to get back in touch with him for these answers. When I noticed the car was no longer on the website I reached out to the sales person via email and he assured me the car was still available. When I spoke to the saleperson later that day he decided to mention that they had another party interested in the car. I was ready to drop everything and come over an purchase the car but it was STILL IN DETAIL and not available for me. Long and short they sold the vehicle to the other buyer and wasted my time and energy. I thought this dealership was ethical, however they are just like any other bottom of the barrell car salespeople. I gave them the oppurtunity to treat me like the other buyer who purchased the car I was ready to buy but I am not getting the return calls or attention like the other buyer. Below is my email to the dealership and there response. BE CAREFUL OF THIS DEALERSHIP!! My email to the GM: Mr. Cevoli, I am in utter disgust at the experience I had with your dealership this week, ending this evening. In 2006 I purchased a BMW 525i at your dealership. My salesperson in that transaction was Brian Cronin. I am currently in the market for an SUV for my wife and children and after an internet search of your pre-owned inventory, I saw a white 2006 BMW X5 that I was immediately interested in. As real estate agents, my wife and I are fully aware of commission based sales and what return clients mean to our business. It was natural that we would contact Brian Cronin to assist us with this purchase. I contacted Mr. Cronin on Monday August 16th sometime before 10 A.M. to inquire about this car. Mr. Cronin was enthusiastic about the vehicle and was able to answer all my questions in a somewhat acceptable time frame. He told me in that same conversation that the car was due to be detailed. I asked him if the car was going to be a "certified" car and he told me he would get back to me. Tuesday the 17th came and went with no word from Mr. Cronin. This morning I emailed Mr. Cronin to see if the car was still available due to it no longer being on the BMW of Atlantic City website and he emailed me back stating it was and he noticed that numerous cars have been pulled from the website and he would find out what the issue was. Around 11 A.M. I called Mr. Cronin about the car and he assured me the car would be "certified" and I told him I wanted to purchase the car. At this point Mr. Cronin disclosed to me that he had another buyer interested in this vehicle. Someone he had been working with since February of this year and that he "felt bad" about this and they had a tight budget. When my wife or I are selling a home and have multiple buyers for a particular property we don't "feel bad" and push off one buyer for another. We conduct business in a professional and ethical manner and this is where BMW of Atlantic City FAILED miserably. We informed Mr. Cronin at 5 PM this evening that we were on our way to purchase this vehicle. Mr. Cronin was unavailable to us when we arrived at the dealership and his pocket buyer was "waiting in the wings". The other buyers followed through and purchased the vehicle. Sour grapes? No. Are we angry? Yes. We feel that we were totally "pushed off" the past few days and would have closed this purchase on Monday if it was made a possibility to us. Why was this other buyer given such priority over us? What happened and how it happened was truly wrong. Surely you have some sort of ethical practice in place for these sort of situations. If so, it was not executed in this instance. Sean McDole was acting as a manager on duty this evening and he expressed to us that this vehicle was "being held" for this buyer. Really? Then why all the waste of my time and energy? Why post the car on your site for sale and also on craigslist.com and not for hold for one customer? My question to Sean McDole tonight was, is there a salesperson in your outfit that is going to pocket the next great deal for us? "Hold" a car for my wife and I? I feel that if I would have not decided to give Mr. Cronin the repeat business and spoke with another salesperson they would have put up some sort of fight for us to be able to purchase the car from them and not the "pocket buyer". I would like for someone to show me the loyalty that I was trying to give to BMW of Atlantic City and Mr. Cronin. This was a terrible experience for us and we sincerely hope you are going to have a reasonable explanation for the way good returning customers were treated by your staff. The email from the sales manager to me: I just wanted to let you know that I forwarded your email to John Cevoli, you had the wrong email address in there. Also I wanted to let you know that while this may have been viewed as a poorly handled situation by Brian, I will be sure to talk him about it. The reason the vehicle was held for the other customer was because I had told the customer myself that they had first right of refusal for the vehicle, as Brian told you we have been working with them since February to find the right vehicle for them and when we traded this vehicle in I called them and went over the vehicle with them and told them that they can come in when the car was ready and let us know, last night when the vehicle was finally ready they came right up and from what I understand they have purchased the vehicle. In your email you asked if any one of us would treat you the same way and the answer is yes we would, and if you like we will. And if it was another salesperson involved they may have asked but the answer would have been the same. I would hope that if the situation was reversed you would expect me to stick by my word if I gave it to you. My understanding of the short fall of this whole situation would have been Brian telling you the vehicle is being held for someone, and like I said I will speak to him regarding that so it does not happen again. Please let me know if there is anything else I can do for you, understand that my intention being here for you is to do my best to fill your needs and to give you the best service I can, if you would like me to look around for another car for that is similar to that one, or call you should something happen to that deal, I will be happy to. Again, I do want to convey my sincerest apologies for this situation and please let me know if there is anything I can do for you. More

Friendly and extremely knowledgeable - this is how the car buying experience should be! Brad and the staff at BMW Atlantic City are very personable to work with and exceeded my expectations throughout th car buying experience should be! Brad and the staff at BMW Atlantic City are very personable to work with and exceeded my expectations throughout the car buying process. They have a very non-salesy approach, and worked hard to find the best vehicle that fit my needs, not by trying to push me into something that only increased their bottom line. I am happy to say that BMW Atlantic City will be my dealership of choice for the future! More

Probably the best car buying experience in over 45 years of buying new and used cars! No pressure, no hype, just a honest deal put together by Brad Ritenour & Sean McDole. I would give these guys a rating of buying new and used cars! No pressure, no hype, just a honest deal put together by Brad Ritenour & Sean McDole. I would give these guys a rating of "10" on a scale of 1 to 5, that's how good they are. They did what they said they would do and then some, treated us with courtesy and, suprise, really let us know that they APPRECIATED our business! You can't go wrong here......I give them my highest recommendations! More

I have just leased my first BMW after driving Volvos since 1980. I had been car shopping for the last few weeks and made my decision to lease my BMW in 40 minutes after going to Boardwalk BMW. Brian since 1980. I had been car shopping for the last few weeks and made my decision to lease my BMW in 40 minutes after going to Boardwalk BMW. Brian Cronan was my sales associate and he was knowledgeable and listened and worked with me on exactly what I wanted. Once I decided on the car, Brian and Sean McDole made it happen in a short matter of time. I have never had an experience at a car dealer quite like that..The next day when I went to pick up the car and go over the final numbers and sign the papers, Sean explained everything in easy to understand words, no questions were left unanswered. He took time to make sure we thoroughly understood all terms of the lease. When we got done with the paperwork, we had a thorough lesson with Brian on all the features of the car. Brian set up the bluetooth, Sirius radio, and demonstrated all the car's features. He spent alot of time showing us the functions in the car. I have never had a dealer spend this much time after a sale explaining how the car works..Both Sean and Brian were wonderful to work with and I recommend this dealership to anyone in the market for a BMW...I am thrilled with my new car....Barbara K. More

I have purchased 5 vehicles from this dealership in the last 9 years (1 Honda 3 Acuras and 1 pre-owned BMW) I can truly say that they are the best dealership I have encountered in 40 years of buying cars. last 9 years (1 Honda 3 Acuras and 1 pre-owned BMW) I can truly say that they are the best dealership I have encountered in 40 years of buying cars. James Pitetti is a professional and experienced salesperson, and John Cevoli (GM) is willing to go to extreme lengths to keep his customers satisfied. The service department is also excellent, but service can be pricey. (good work usually is). Go to this dealership, and you will not be disappointed. They are truly good people More

Brad was extremely helpful, and made my car buying experience a complete joy. No pressure, and explained all options. He was always available to answer all my questions. Even after I purchased my 528i experience a complete joy. No pressure, and explained all options. He was always available to answer all my questions. Even after I purchased my 528i I called with several questions, and showed up at the dealership unexpected and Brad took care of my every need. This was my first car from Brad, but it won't be my last. More

My wife and I visited BMW of Atlantic City on March 14, 2009. Jean Simeon greeted us and allowed us to explain our needs. He gave us various options and figures, and had us test-drive a BMW 528i. I told hi 2009. Jean Simeon greeted us and allowed us to explain our needs. He gave us various options and figures, and had us test-drive a BMW 528i. I told him I would be comparison shopping, and would get back to him. We spoke a week later, and arrived at a lease price that was better than the competition. Jean was helpful, yet applied no pressure. I picked up the 528i on March 27th. Jean was patient in demonstrating all of the options available in the car, and made the pick-up experience pleasant. I have called Jean on a number of occasions since March 27th. He is readily available, continues to be patient, and has thoroughly addressed my questions. Because of Jean Simeon, I recommend BMW of Atlantic City to my friends and colleagues, and will return for future automobiles. More

Brad- was extremely friendly and competent. He made the entire experience an enjoyable one. I was not actually looking for a car, just bringing my BMW in for service. While I was walking the show room I sa entire experience an enjoyable one. I was not actually looking for a car, just bringing my BMW in for service. While I was walking the show room I saw a convertible that I was interested in. Brad also showed me some other options. He was very patient as it took me days to decide. This is the 4th car I purchased at their dealership and would highly recommend it as well as Brad. More

James and Eric took the extra time necessary to make sure I found the perfect car for me and my family. The price was well below other competitors and within our budget. I will buy all my cars from them in I found the perfect car for me and my family. The price was well below other competitors and within our budget. I will buy all my cars from them in the future because of their friendly service and up front manner in which they do business. More