BMW of Atlantic City | Page 36

I bought an after market obdii device made specifically for bmw. The device indicatored that there was a problem with the fem software. Recommendations from the obdii device was to take it to the dealers for bmw. The device indicatored that there was a problem with the fem software. Recommendations from the obdii device was to take it to the dealership to reinstall the fem software. After an argument from the service assistant and then the service technician they told me that if there was a problem with software that my car would not operate properly and that this device would null and void any warranty. I asked that they check it out anyway and they found that in fact there was a problem with the software. It was reinstalled and I got a bill for nearly $300. I was in and out in two hours and it probably only took them an hour and no parts. The car was a 2017 BMW 330i x with 36 K miles and surely should be under warranty. The reason I was charged this exorbitant amount I was told was that the obdii device made the warranty null and void. Even so almost $300 for probably less than an hour labor and no parts. This is totally unreasonably and I would advise against this service center and think long and hard about buying a BMW More

An excellent sales team to deal with! Stress free purchase! The show room is immaculate, the staff very pleasant, professional and extremely knowledgeable! My salesman was Art and his manager Brad. It was trul The show room is immaculate, the staff very pleasant, professional and extremely knowledgeable! My salesman was Art and his manager Brad. It was truly a pleasant experience spending this money! I purchase a 240i convertible and not only is it Strategically designed, a pleasure to look at it is truly the ultimate driving machine! I couldn't be happier!!! More

disappointed I'd like to start by saying our overall positive experience in purchasing from your dealership has been overshadowed by several instances of poor cust I'd like to start by saying our overall positive experience in purchasing from your dealership has been overshadowed by several instances of poor customer service and communication, mis-information or lack thereof, and what seems to us to be a very unorganized buying process. My wife and I (Lisbeth Ruano) purchased 2 vehicles from your dealership within a nine month span from Mike Gallo. With both vehicles we had to initiate the conversation of permanent license plates as both expired without hearing from Mike or your dealership. With the second vehicle, and most recent, we were actually issued a second temporary tag that also expired and again we had to reach out to Mike (who we feel basically blew us off) and your dealership. After finally getting a response that they would be mailed to us they came with an inspection notice due within 14 days of 7/23/19, though we didn't receive it until 8/6/19. The inspection was not communication to us by Mike or your dealership at all. Finally, the transaction information failed to list me as a co-owner on the second vehicle even though we requested such just like the first vehicle we purchased. We believe this mistake was made because the business manager (completing the sale paperwork) was on his first day in his position and required lots of assistance as he seemed very lost with how to process a sale with your systems and processes. As you can see, we are very disappointed to say the least. I have been a BMW owner for 30 years now and will probably continue for the next 30 years however, we will never buy from BMW of Atlantic City again and unfortunately, will never refer you to anyone. In fact, we plan to post warnings about what we experienced on as many platforms as possible Thanks for your time. More

A step above (Dan and Dante are both recommended!!) I was looking for a used minivan and was specific about what I wanted. I was in contact with several dealerships - some 150 miles away. I saw they h I was looking for a used minivan and was specific about what I wanted. I was in contact with several dealerships - some 150 miles away. I saw they had the make and model that I wanted, but I wasn't sure of the trim. I especially wanted a DVD player (I have 5 young kids). I stopped in to see the van, but it wasn't there yet. I spoke with Dan and he told me he would check and let me know once it came in. AND HE DID! By that time I already figured out it didn't have the DVD player and I continued negotiating with other dealerships. I made a deal, and then asked them to confirm the DVD player (which was listed on different sites, and twice on their webpage) before I drove to Long Island. Turns out it didn't have the DVD player. I figured if I was going to do an aftermarket system, I should give the local guys a chance. I sent an email asking Dan to send me a message. Unfortunately (well, fortunately for me), the message was given to Dante who told me to come in and they would take care of me. Dante was personable and helpful and truly exceptional in getting things set up for me. Then we discovered that this was Dan's deal and he would have to handle the transaction. They told me they would work out the commission. I hope so, because they were both very helpful. Although I didn't get my DVD player, I got a great van at a very good price with excellent service. This experience was vastly different from the other dealerships I was in contact with. I was so happy that they didn't even try to play any games. Highly recommended. More

Excellent experience from start to finish I purchased a pre-owned BMW 320i that was listed online - the sales staff was friendly and helpful, and the financing department was able to get me a I purchased a pre-owned BMW 320i that was listed online - the sales staff was friendly and helpful, and the financing department was able to get me a better rate than the prequalification I came in with. They were even able to work with me on a trade in that I did not have with me that day. Overall, it was one of the better car buying experiences I've had, and I was impressed with everyone I encountered. More

Stuck Paying for a Car I Could Not Drive Due to Incompetence I purchased a new car from BMW of Atlantic City on June 16th. After being rushed through the sales process, I was given a 20 day temporary tag that wo I purchased a new car from BMW of Atlantic City on June 16th. After being rushed through the sales process, I was given a 20 day temporary tag that would expire on July 5th. When I didn’t receive my plates by July 5th, I contacted the dealership and was advised the sales and processing paperwork was found still sitting on the salesman’s desk and had not even been sent for processing. Since I lived out of state, they said they were not allowed to give me another temporary tag. When I expressed my frustration at not being able to legally drive a car that I was paying for, the salesman told me “Just drive it and we will pay for any tickets you receive.” Needless to say, I did not take him up on this offer and am grateful I did not for reasons which will soon become clear. Following this dubious legal advice, they told me that they would process my paperwork to get me my plates as soon as possible. However, they even seemed to struggle with this and did not even get the paperwork to the DMV until the end of July. As a result. I did not receive my tags until August 3rd. So, I could not drive my car from July 5th -August 3rd, basically a month, and yet had already made a monthly payment. At one point in the whole month-long process of getting my plates, the general manager told me the dealership would reimburse me for the month payment that I made for the car I could not drive…. Surprise! Never got a check, and nobody at the dealership will return my calls. I even stopped by the dealership in person (recall that I live OUT OF STATE) to try and talk to the GM, Vincent. He, of course, was not there, but I was assured, yet again, that they would send me the check…. Still no check. Now I am in a position where I need to waste even more time and take this dealership to court due to not only their incompetence, but their lies and poor customer service. More

Liars Been almost 3 weeks n they have not paid my trade in off. I Had EFT monthly on that car : they automatically with draw the payment. Called n talked t Been almost 3 weeks n they have not paid my trade in off. I Had EFT monthly on that car : they automatically with draw the payment. Called n talked to salesman n GM , keep getting the run around. More