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BMW of Atlantic City

Egg Harbor Township, NJ

Overview
Reviews
Vehicles
4.7
537 Reviews
Call Dealership (609) 568-9200
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6037 Black Horse Pike

Egg Harbor Township, NJ

08234

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Showing 537 reviews

November 07, 2023

Service writer friendly and helpful. Appreciated him reviewing past services regarding today and future oil change charges. More

by Awg24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Nov 08, 2023 -

BMW of Atlantic City responded

We are thrilled to hear that you had a friendly and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 07, 2023

Great service department. Very easy to work with especially if you’re limited for time. More

by Yuri Khalif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania
Report | Print
Nov 09, 2023 -

BMW of Atlantic City responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 06, 2023

Poor customer service. Service rep was aloof and unprofessional. Could not find appointment yet we received texts that we missed the appointment. Gave incorrect info for di More

by Pjbeachhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer and Stan
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November 02, 2023

Fabulous service from beginning to end of visit to service department very professional courtesy and informative couldn’t ask for better service thank you More

by Jimmyjcollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner , Eric Mahan
Report | Print
Nov 03, 2023 -

BMW of Atlantic City responded

We are thrilled to hear that you had a fabulous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 31, 2023

The new service manager and assistant manager were both extremely accommodating and changed my opinion of this service department from poor to excellent More

by daphne.wood228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn and Stan
Report | Print
Nov 02, 2023 -

BMW of Atlantic City responded

It's wonderful to hear that the new service manager and assistant manager were extremely accommodating and that they managed to change your opinion of the service department from poor to excellent. Effective leadership and excellent customer service can make a significant difference in the overall service experience. Your positive feedback is much appreciated!

October 30, 2023

My appointment went well and all good. But $771 for a second key is crazy! More

by Kim Callaghan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Mahan
Report | Print
Nov 01, 2023 -

BMW of Atlantic City responded

We understand that the cost of a second key can be surprising, and it's not uncommon for replacement keys to be relatively expensive due to the technology and security features they often contain. We are glad your appointment went well and good. Thank you for your business, and we look forward to serving you again in the future.

October 30, 2023

Purchased a vehicle after doing my research and I was happy with my new used vehicles. Very disappointed with the finance department, I got screwed with the worst warranty thanks to Andrew fedo finance More

by Riccardo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Employee not listed
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Nov 01, 2023 -

BMW of Atlantic City responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 28, 2023

I was very satisfied with Colin’s taking care of me and the shuttle service taking me home and picking me back up. More

by Redslj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
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Nov 01, 2023 -

BMW of Atlantic City responded

Being very satisfied with the service provided by Colin and the convenience of the shuttle service is excellent to hear. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 27, 2023

Excellent experience, very thorough. Would definitely bring my car back for service in the future More

by ronlap215
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Eric Mahan
Report | Print
Oct 31, 2023 -

BMW of Atlantic City responded

We are delighted to hear that you had an excellent and thorough service experience. Knowing that you would bring your car back for service in the future is a strong testament to the quality of service you received. Your satisfaction is important!

October 24, 2023

Situation with my car was taken care of well…. my service advisor Scott was accommodating as much as he was able More

by jhilfman
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Greeter Domonique was very receptive
Report | Print
Nov 01, 2023 -

BMW of Atlantic City responded

We are glad to hear that the situation with your car was well taken care of, and that your service advisor, Scott, was accommodating to the best of his ability. Effective problem resolution and helpful service advisors contribute to a positive customer experience. We're here to help and ensure you have the best experience possible!

Nov 01, 2023 -

jhilfman responded

Scott was wonderfully accommodating… Thankyou!!

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