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BMW of Atlantic City

Egg Harbor Township, NJ

4.7
576 Reviews

6037 Black Horse Pike

Egg Harbor Township, NJ

08234

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Showing 576 reviews

August 16, 2024

Very helpful and professional when took my car in for service today. Great service and people More

by akoegler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Mahan
Aug 18, 2024 -

BMW of Atlantic City responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 15, 2024

On vacation, had an engine light come on, dealer service said I needed new turbo for $7500. Drive the car home, took it an authorized BMW mechanic who said I need a computer upgrade (2016 model). Fixed fo More

by Len
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tania Lucignano
Aug 31, 2024 -

BMW of Atlantic City responded

Len, We apologize for the extremely disappointing experience you had at our dealership. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. Thank you for considering our dealership. Mike DeMarco General Manager mdemarco@group1auto.com

August 13, 2024

Everyone who I dealt with was professional knowledgeable and extremely helpful Very smooth transaction GM Mike DeMarco, Sung Kim , Andy Fedo, Dylan and Aj did a wonderful job More

by marwanbassil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike DeMarco , Sung Kim ,Andy Fedo
Aug 17, 2024 -

BMW of Atlantic City responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mike, Sung, Andy and Dylan here at BMW of Atlantic City! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 12, 2024

Good Service Reasonable Time. I dropped my car off and within 2 days my car was complete. More

by dbond26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer - Service Rep
Aug 16, 2024 -

BMW of Atlantic City responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 08, 2024

The staff is nice and friendly. They are so professional and knowledgeable with their scope of work. More

by Marinogerauy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Petrus
Aug 10, 2024 -

BMW of Atlantic City responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2024

The salesman was knowledgeable and helpful. The G.M. was great to work with. The finance manager was quick and didn’t waste my time on things I didn’t want. Overall this dealership is a great More

by bobsmith39
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ and Sung
Aug 09, 2024 -

BMW of Atlantic City responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Atlantic City. We are always more than happy to assist you if anything else comes up. Take care!

August 06, 2024

Always prompt, efficient, courteous, professional conversations, analysis, as well as impeccable service. Car wash too! More

by Lstoughton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania T
Aug 10, 2024 -

BMW of Atlantic City responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

August 03, 2024

I wasn’t a big fan, but Stan Martin the new Service Director changed my mind. His professionalism and attention to detail was refreshing. I also want to mention Conner, who originally was helping me he More

by Jerry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Mahan
Sep 06, 2024 -

BMW of Atlantic City responded

Jerry, My apologies for the delayed response, but I wanted to thank you for taking the time to share your feedback. We're glad to hear that Stan Martin and Conner were able to make a positive impression on you. We value your feedback and we apologize for any inconvenience caused by Jen's interaction with you. We will address her people skills and ensure that all our team members are trained to provide exceptional customer service to everyone. We appreciate your understanding and hope to see you again soon. Mike DeMarco General Manager mdemarco@group1auto.com

July 29, 2024

Great service . Clean waiting room . Friendly employees. Professional staff with advice for todays service and upcoming service More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Crimins
Jul 31, 2024 -

BMW of Atlantic City responded

Hi Tom, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 27, 2024

Service and care was excellent. Mark took the time to listen and gave us plenty of options to consider. More

by Fred
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Kaminski
Jul 29, 2024 -

BMW of Atlantic City responded

Hello Fred, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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