BMW of Atlantic City

TANIA IN SERVICE DONE A GREAT JOB ON MY CAR BEING SERVICED I WOULD RECOMMEND ANY BMW OWNERS TO ASK FOR HER, GREAT CUSTOMER SERVICE SERVICED I WOULD RECOMMEND ANY BMW OWNERS TO ASK FOR HER, GREAT CUSTOMER SERVICE More

Jennifer and her service team were on it. Found and resolved problems, worked around a part order and had a loaner for me to get done in a couple days. Found and resolved problems, worked around a part order and had a loaner for me to get done in a couple days. More

Excellent service department! My service provider Collin Crimins was friendly and helpful with my choices of service contracts. My salesman always keeps in touch for anything I mi My service provider Collin Crimins was friendly and helpful with my choices of service contracts. My salesman always keeps in touch for anything I might need! More

I had a warning light on my X5 and came in without an appointment. The service shop was very busy but Tania figured out how to work me in. She also stayed late to make sure I got my car back. There was appointment. The service shop was very busy but Tania figured out how to work me in. She also stayed late to make sure I got my car back. There was in fact something wrong with the car which the service tech addressed. I am really grateful that there are still such client focused service people like Tania! More

BMW of Ac and Tania my service advisor are top notch! Friendly, professional and super knowledgeable. I highly recommended them! Friendly, professional and super knowledgeable. I highly recommended them! More

I arrived at the BMW dealership around 9:15 this morning, not knowing what to expect because it was my first time there.. I checked in with Jennifer Merrifield who would later become very helpful. I met Mark not knowing what to expect because it was my first time there.. I checked in with Jennifer Merrifield who would later become very helpful. I met Mark Kaminski, a salesman’s at BMW. He was fantastic to talk to. My wait time was longer than expected, but it was OK. I had 2 cups of coffee, and I was offered Dunkin’ Donuts. I did like, that. My overall experience at BMW was good. More

Tanya took care of me got my car fixed got me a loaner and was just amazing through out the whole process. and was just amazing through out the whole process. More

Excellent customer care. Explained everything that was done to my car and also what was going to be needed in the future. Explained everything that was done to my car and also what was going to be needed in the future. More

Extremely Unpleasant overall experience. !! I purchased a 2019 BMW X3 vehicle in April and in less than 6 months it needed a major part replaced. It was leaking Coolant. A part that I have pr !! I purchased a 2019 BMW X3 vehicle in April and in less than 6 months it needed a major part replaced. It was leaking Coolant. A part that I have proof was already replaced less than a year ago at another BMW location. I purchased the extra Gold Coverage Plan at time of sale and this part that needed to be replaced was Not covered. So 2421 dollars later. The salesman Bill whom I purchased the car from agreed I should not have had to replace the part but was of absolute zero assistance.!! I've had the car for less than 6 months.! Jennifer from the service department said the part has no warranty from being done November 2023. And basically said either replace it or I need to return the loaner. I had a loaner for 16 days. Prior to returning the loaner I washed, vacuumed filled the gas tank and windshield wiper fluid (they gave it to me with low fluid). I received my vehicle unwashed, not vacuumed or cleaned whatsoever AND on top of that my driver side leather seat now has a scratch and two knife cuts on it plus additional dents and black marks on the same side of the vehicle. The salesman Bill said Hello and walked right past me in the service department didn't even address me with anything that I've been dealing with. I now have to take more time off of work and go back an hour away to have them repair the damages. Damages that they did and where not there when I dropped it off. Jennifer said the black marks (that are not coming off) must be dirt from driving home. She had an answer for everything. And Bill had zero answers. Sooo next I'm driving, almost home, an hour away and a message popped up that I needed to add a quart of oil immediately. Why wasn't that most importantly checked and filled.?? Texted Bill he said to come back if I could, I could not. Jennifer said I told you you needed an oil change. I bought the car in April it's under 6 months,,,, I shouldn't need an oil change ?? Like seriously you can't make this up.! Everything has been handled extremely poorly.! I am beyond disappointed. I am beyond disheartened. I will never recommend anyone purchasing a vehicle from this location. More

Prompt timely and polite service. My X5 is in tip top shape. Thanks to Scott, Collin, and rest of team at BMW of Atlantic City! My X5 is in tip top shape. Thanks to Scott, Collin, and rest of team at BMW of Atlantic City! More