BMW of Atlantic City

I believe I am a loyal customer of BMW. My current 2021 X5 is the third BMW I have owned in over a decade. But my recent repair experience at Atlantic City BMW has left me deeply disappoint My current 2021 X5 is the third BMW I have owned in over a decade. But my recent repair experience at Atlantic City BMW has left me deeply disappointed. My car was purchased in Canada, and last week during my trip to the United States, the engine coolant sounded an alarm. So I sent the car to Atlantic City BMW for repairs, and they replaced the water pump. They completed the replacement of the water pump on the same day, but since my car was purchased in Canada, including the Extend BMW warranty as well, they insisted on holding my car until they completed the warranty verification procedures. Although I repeatedly stated that I could pay a deposit of $2000-3000 first, because I need a car when traveling and I have a lot of luggage and personal belongings, not having a car would be very inconvenient for me, and paying the deposit can make the dealer risk-free. Although they were very certain that my extend BMW warranty could bear the repair, their manager still refused to give me the car. So I waited for five days, and after multiple reminders to no avail, on the afternoon of the sixth day, I couldn't bear it anymore and rushed to their office. Standing in front of the counter, I watched as the service staff made a phone call in just a few minutes. The so-called procedure was completed, and I could pick up my car. A phone call that didn't take ten minutes made me wait for almost six days! However, can you believe it? When I drove over a hundred miles to catch up with my journey, the engine coolant alarm came again! This is the repair result they made me wait for six days! I have never seen a BMW dealer who is so indifferent, irresponsible, and unprofessional towards their customers' feelings! More

Just leased a brand new m340i from BMW of Atlantic City and I couldn’t be happier! The process was quick, efficient, and hassle-free. Very pleased with the entire experience from start to finish. If you ar and I couldn’t be happier! The process was quick, efficient, and hassle-free. Very pleased with the entire experience from start to finish. If you are looking for a great deal with no games, head over to BMW of Atlantic City! A+++ More

Honest, trustworthy and communitive, kept me informed about car status and associated cost for repairs about car status and associated cost for repairs More

Tonya was fantastic. She gave excellent advise and was very considerate of the fact that I was overwhelmed when I first arrived. Explained everything well She gave excellent advise and was very considerate of the fact that I was overwhelmed when I first arrived. Explained everything well More

Always have appointment available but wait times can be long before vehicle is done and ready to leave shop long before vehicle is done and ready to leave shop More

Nate Lukas was patient through the process helping me to make an informed decision and he went over the entire vehicle thoroughly make an informed decision and he went over the entire vehicle thoroughly More

Nate was patient in the process helping me to make an informed decision and thorough going over the entire vehicle informed decision and thorough going over the entire vehicle More

The ultimate in customer service from Mark K the salesman and Joe the Manager what a pleasure to do business. and Joe the Manager what a pleasure to do business. More

Time and time again BMW of Atlantic City service department has come to the rescue when the unexpected occurred. An untimely blowout by pot hole while traveling to and from a hospital was replaced i department has come to the rescue when the unexpected occurred. An untimely blowout by pot hole while traveling to and from a hospital was replaced in a timely and professional manner. Thanks guys! More

Dan was very supportive of my issue and resolved it to my satisfaction even though Bridgestone would not cooperate on an obvious issue with their tires satisfaction even though Bridgestone would not cooperate on an obvious issue with their tires More