BMW of Atlantic City

Extremely Unpleasant overall experience. !! I purchased a 2019 BMW X3 vehicle in April and in less than 6 months it needed a major part replaced. It was leaking Coolant. A part that I have pr !! I purchased a 2019 BMW X3 vehicle in April and in less than 6 months it needed a major part replaced. It was leaking Coolant. A part that I have proof was already replaced less than a year ago at another BMW location. I purchased the extra Gold Coverage Plan at time of sale and this part that needed to be replaced was Not covered. So 2421 dollars later. The salesman Bill whom I purchased the car from agreed I should not have had to replace the part but was of absolute zero assistance.!! I've had the car for less than 6 months.! Jennifer from the service department said the part has no warranty from being done November 2023. And basically said either replace it or I need to return the loaner. I had a loaner for 16 days. Prior to returning the loaner I washed, vacuumed filled the gas tank and windshield wiper fluid (they gave it to me with low fluid). I received my vehicle unwashed, not vacuumed or cleaned whatsoever AND on top of that my driver side leather seat now has a scratch and two knife cuts on it plus additional dents and black marks on the same side of the vehicle. The salesman Bill said Hello and walked right past me in the service department didn't even address me with anything that I've been dealing with. I now have to take more time off of work and go back an hour away to have them repair the damages. Damages that they did and where not there when I dropped it off. Jennifer said the black marks (that are not coming off) must be dirt from driving home. She had an answer for everything. And Bill had zero answers. Sooo next I'm driving, almost home, an hour away and a message popped up that I needed to add a quart of oil immediately. Why wasn't that most importantly checked and filled.?? Texted Bill he said to come back if I could, I could not. Jennifer said I told you you needed an oil change. I bought the car in April it's under 6 months,,,, I shouldn't need an oil change ?? Like seriously you can't make this up.! Everything has been handled extremely poorly.! I am beyond disappointed. I am beyond disheartened. I will never recommend anyone purchasing a vehicle from this location. More

Tanya took care of me got my car fixed got me a loaner and was just amazing through out the whole process. and was just amazing through out the whole process. More

Excellent customer care. Explained everything that was done to my car and also what was going to be needed in the future. Explained everything that was done to my car and also what was going to be needed in the future. More

Prompt timely and polite service. My X5 is in tip top shape. Thanks to Scott, Collin, and rest of team at BMW of Atlantic City! My X5 is in tip top shape. Thanks to Scott, Collin, and rest of team at BMW of Atlantic City! More

As expected, excellent service and attention from Service Advisor, Collin Crimins. Kept advised of progress of work. Advisor, Collin Crimins. Kept advised of progress of work. More

Excellent work and top notch well trained mechanics. BMW will work with you on a payment plan too! BMW will work with you on a payment plan too! More

Tania is very efficient and communicates well. Job done on time and returned when promised. Job done on time and returned when promised. More

Josh is a fantastic service advisor. Always gets me in and out quickly and on time. I appreciate his consultative approach to the services I need now vs those that can wait until my next Always gets me in and out quickly and on time. I appreciate his consultative approach to the services I need now vs those that can wait until my next appointment More

BMW of AC consistently delivers excellent service and timely repairs. They also excel at communication. That is why I return to their dealership. timely repairs. They also excel at communication. That is why I return to their dealership. More