BMW of Atlantic City

Very nice customer service team would gladly recommend this dealer ship to other BMW owners this dealer ship to other BMW owners More

Nate was a very knowledgeable and a pleasant salesman. He was able to explain all the options and did not pressure me to commit to buying.Actually everyone at the dealership was very pleasant. He was able to explain all the options and did not pressure me to commit to buying.Actually everyone at the dealership was very pleasant. More

Everyone was very helpful and I was treated with much courtesy. Also they provided me with all the details about the servicing of my car. Scott was very helpful and he kept me informed. courtesy. Also they provided me with all the details about the servicing of my car. Scott was very helpful and he kept me informed. More

Tania is an exceptional service advisor, knowledgeable and congenial. She explains everything thoroughly and accurately, while thoughtfully listening to individual concerns. The dealership is fortunate and congenial. She explains everything thoroughly and accurately, while thoughtfully listening to individual concerns. The dealership is fortunate to have such an outstanding representative. More

Good looking, welcoming, and comfy facility. Everyone there is very kind and considerate. Highly recommended! Everyone there is very kind and considerate. Highly recommended! More

I was greeted very friendly and asked what time my appointment was. I told him and he said let me take you inside to the service department so you can meet your service rep. She was very nice. She exp appointment was. I told him and he said let me take you inside to the service department so you can meet your service rep. She was very nice. She explained what was gonna happen and how much it would cost and said she would let me know with text messages during the time I was there and then find me and tell me it’s done More

I can’t say enough good things about BMW of Atlantic City and especially my service advisor, Scott Petrus. From start to finish, Scott went above and beyond to turn what could have been a nightmare warranty and especially my service advisor, Scott Petrus. From start to finish, Scott went above and beyond to turn what could have been a nightmare warranty situation into an absolutely outstanding experience. When my third-party warranty company failed to step up, Scott and the team didn’t just give up — they did their due diligence, dug into the issue, and worked directly with BMW USA to get my parts covered under the emissions warranty. That level of effort and advocacy is something you just don’t see often in the auto industry anymore. Scott kept me informed through every step, explained everything clearly, and made sure the work was handled with precision and care. If you want a service department that actually fights for their customers, this is the place to go. Ask for Scott Petrus — he’s knowledgeable, honest, and genuinely cares about his clients. I’ll be bringing my BMW back here for every service going forward. More

I brought my 2016 BMW 328i to BMW of Atlantic City for a simple oil change before a long road trip. While it was there, they told me there was a valve cover leak that “needed” to be fixed immediately or I’d simple oil change before a long road trip. While it was there, they told me there was a valve cover leak that “needed” to be fixed immediately or I’d risk damaging the engine. Even though it was an expensive repair I wasn’t prepared for, I approved it because I needed the car for work and trusted their expertise. They returned the vehicle saying it “passed with flying colors.” Halfway through my trip, my check engine light came on and I smelled burning oil. When I stopped, the engine bay was covered in oil. A BMW dealership in Massachusetts confirmed that BMW of Atlantic City had failed to replace a crucial gasket during reassembly—causing oil and fuel to mix in my engine over 500 miles of driving. I was stranded out of state for four days, racking up expenses, stress, and time away from work. Despite clear negligence, the service director, Stanwood Martin, offered only a token refund and a dealership gift card—as if I’d ever trust them with my vehicle again. BMW of Atlantic City has shown zero accountability and no regard for customer safety, time, or the BMW brand they represent. Do not bring your vehicle here for service. Buyer beware—once they have your money, their commitment to quality and customer care ends immediately. Take your business elsewhere. - James F. More