BMW of Arlington

I scheduled an appt for general maintenance and some warranty work and was told that I would be given a BMW loaner to drive in the interim. When I arrived at the dealership, the service advisor, Richard warranty work and was told that I would be given a BMW loaner to drive in the interim. When I arrived at the dealership, the service advisor, Richard Fincher, who scheduled my appt was gone for the day and another guy checked me in. I mentioned that I had already had quite a few warranty issues replaced (engine sensors) but the same dash lights were still coming on. Upon asking if I needed to bring my invoices in to show where I had already had those parts replaced, I was told, not to worry about it as they could look everything up in a database. Instead of a loaner, I was taken to Enterprise for a GM rental; when I asked about the loaner, I was told that those are reserved only for customers who actually purchased their dealership's cars. After being told that my car would be ready early afternoon, Richard didn't bother to call me...I had to call him and finally, 45min before the service dept closed, I was notified that my car was ready, all of the issues were taken care of and that I owed my deductible on the same list of parts that had been replaced within the last 6months. When I tried to explain that everything should have been under parts warranty, Richard became quite condesending and said that there wasn't any way that what I was claiming was true; I told him that he should be able to see it in their database, his response was that there were "too many codes" for him to figure out, however if I faxed over all of my prior invoices, then they would refund my payment. When I showed up to pick up my car the next day, I had to explicitly outline on all prior invoices where the same work had been done. When I finally was given the keys to my car, I went to start it and the battery barely turned over-did the dealership bother to tell me that I had a battery problem-not at all. Out of all of my dealings with various car dealerships in the DFW area, this by far has been the worst experience. More

I have taken my BMW to Moritz a few times for service since I purchased the car at the dealership. The first time I waited 4 hours for an oil change even though I had an appointment. The second time, I h since I purchased the car at the dealership. The first time I waited 4 hours for an oil change even though I had an appointment. The second time, I had an indicator light on indicating that I needed more coolant and the light was still on when the car was returned to me. In addition, the valet service picked up my car early Tuesday morning for the oil change but didn't return my car till Friday. The last time I took my car to Moritz for an oil change, the brake pad light came on the same day after I picked my car up. They obviously did not even check my car over because that problem should have been found. I have taken my car to Classic BMW for service and it was amazing. The people there are so helpful. I would pay extra to buy my car at Classic just for the service center. More

Extremly bad Service department. Even though we had an agreement at the time of purchase to get a loaner car when ever we came for service they hassled my wife by not giving her the car. In addition mis agreement at the time of purchase to get a loaner car when ever we came for service they hassled my wife by not giving her the car. In addition mis diagnosed problems and caused equipment to fail (scraching noice from brakes where a caliper was rubbing against the brake drim and cutting a groove. Took car several times and they did not identify but when I did a visual inspection I found it and identified to them) . In one case charged us $700 for a screeching noice problem which was still there when we went to pick the car up. In addition did not work well with the extended warranty company and kept telling us that we have lousy warranty. our BMW model 2001 330i had several problems with the window regulators (all 4 windows broke down and two windows twice). Even though we discussed it with them and asked before we ran out of warranty on how they will handle and got a verbal commit that they will work with us, they refused to talk to BMW into fixing them when they broke down after warranty. I had to call BMW personally and they approved fixing window regulators, but when I asked them why they did not do it they claimed that they are the ones who convinced BMW to do it. After several such incidents they became verbally abusive to my wife and me. Specifically service advisors Joe Henderson and Joe Blakely.<br>Afte this we decided we had enough and went for the next service to John Roberts. They were very efficient, gave us a loaner car with out any hassle, worked with the warranty and got them to pay most of the bill (even though mortiz service claimed our extended warranty was lousy), gave an appointment when we wanted it. <br><br>We are nver going back to Moritz for Service or a new Car More

This my second review based on my third visit. Called This my second review based on my third visit.<br><br>Called Wed night at 5:30 and Steve suggested I bring the car in at 7:30 Thur when they opened. This my second review based on my third visit.<br><br>Called Wed night at 5:30 and Steve suggested I bring the car in at 7:30 Thur when they opened. they replaced the power steering pump and thermostat housing and I picked the car up at 5:30 on Thur. Very happy, the service went quickly and it appears to be done correctly. I had to request that Steve cancel the QC and car wash so I could get my car that night or it would have been the next day.<br> More

If you need BMW warranty service your options are limited and all the Dealers Service departments in DFW are similar so I would recommend Moritz for warranty service. If it's out of pocket repair there are and all the Dealers Service departments in DFW are similar so I would recommend Moritz for warranty service. If it's out of pocket repair there are FAR better places to go. My first repair was done correctly as far as I can tell but they bounced my car into something and knocked off the front licence plate holder. My second repair was not done, then done poorly and finally done right on the third trip. <br>I'll try to get friend to put his experience on here. they ruined his paint with degreaser overspray and it took three months with a loaner to get it fixed. More

I have had my car in there on many occations and have always been taken care of.<br><br>Did not puchase car from them.<br><br>Once for dead battery. He get me in at last minute before close.<br>Under w always been taken care of.<br><br>Did not puchase car from them.<br><br>Once for dead battery. He get me in at last minute before close.<br>Under warranty.<br><br>Got me a rental if it was to say there for more thatn 24 hrs.<br><br>Got me in at last minute for oil change before my trip to Houston.<br><br>Did a huge free steering upgrade.<br><br>Always professional. More

Above average service department. They might not return your calls ina timely manner but their work is excellent. I personally recommend Scott Humphries as your mechanic if you have something serious, lik your calls ina timely manner but their work is excellent. I personally recommend Scott Humphries as your mechanic if you have something serious, like an E46 M3 with a spun bearing. He got mine out fairly quickly and did a superb job. Looks factory...<br><br>Definetly check this dealer out for sales or service and avoid the Dallas dealers, because their workmanship is appalling. More