BMW of Arlington

I have experience the worst customer service. I had an appointment for a valet an loaner last Tuesday they didn't arrive, they didn't call me to excuse them self. I call Christian several times l I had an appointment for a valet an loaner last Tuesday they didn't arrive, they didn't call me to excuse them self. I call Christian several times left voice messages, he didn't answer none of them.I a also call the service manager and left voice messages, he didn't call me. On Friday, I call againto speak with the manager and they told me he was on a meeting, the person that answered the call ask me if he can help me. I told him what was happening and he make me another appointment for today Tuesday, September 10 at 11:30. They send me confirmation number 13030882 and even the name of the driver Mohamed, Mohamed send me today a text message asking me if he can pickup the car earlier, but I was on a doctor appointment. At 11:30 no one arrived my house. So I call the manager, no answer left a voice message that up to now, he haven't responded. Call BMW Arlington service department and ask to speak to the supervisor of the manager. And they told me was not available they were going to-pass him my message. Up to now no one has call me. I have been a client for several years, and this is the first time something like this happened to me . I am a handicap person and I really need them to fix my car. I really don't know how should I call. This is the worst customer service, I have received in a dealer in Texas. They don't call you back when you call them. I won't bought any more cars in this BMW Arlington dealer. More

My customer service representative should be fired because he did not keep me informed about the status of my car. The service department had my car for 6 days! Poor customer service! And, I got th because he did not keep me informed about the status of my car. The service department had my car for 6 days! Poor customer service! And, I got the runaround when I tried to get my questions answered on repairs to my car. A 2 day job turned into a 6 day repair job and no one bothered to tell me the status of my car! I had to make multiple phone calls over several days to reach my repair consultant. I ended up talking to his manager this past Saturday after not getting a response for 4 days! Even the manager, after informing him of the unresponsiveness of my customer service representative, did not even call me back this past Saturday to give me a status update. I had to call again this morning to get my own status update. Do not bother taking your BMW here for repairs. They are not ready for prime time. More

Overall good, but taking 1hr 20 mins for just car wash (after completing routine maintenance) is not efficient (after completing routine maintenance) is not efficient More

Best service, Sovann was very helpful and knowledgeable. Will definitely keep coming back because of the service. Will definitely keep coming back because of the service. More

BMW of Arlington has a wonderful staff and they always go over and beyond to ensure the customer is satisfied. over and beyond to ensure the customer is satisfied. More

I had the pleasure of working with Chad during my recent visit to BMW of Arlington, and I couldn't be more impressed with the level of service he provided. From the moment I arrived, Chad demonstrated excep visit to BMW of Arlington, and I couldn't be more impressed with the level of service he provided. From the moment I arrived, Chad demonstrated exceptional communication skills, keeping me informed at every step of the process. He was not only clear and concise but also ensured that I fully understood the work that needed to be done on my vehicle. What truly stood out was Chad's expertise in dealing with my third-party warranty. He handled all the coordination with my warranty company seamlessly, saving me the hassle and ensuring that everything was covered as efficiently as possible. Chad’s knowledge and experience in this area were evident, and it made the entire experience stress-free for me. Overall, Chad is a top-notch service advisor who goes above and beyond for his customers. His professionalism, communication, and ability to navigate complex warranty processes make him an invaluable asset to the BMW of Arlington service team. I highly recommend Chad for anyone seeking excellent service and a smooth, hassle-free experience. More

Chad was great. He took time to overlook my vehicle. He was friendly and informative. Best experience ever while getting my car serviced. He genuinely did a great jo He took time to overlook my vehicle. He was friendly and informative. Best experience ever while getting my car serviced. He genuinely did a great job and that's refreshing these days to have an honest job. BMW is lucky to have Chad in his current position. More

Lack of communication and accountability. Agent could be more professional and learn the qualities of what great customer service is. Agent could be more professional and learn the qualities of what great customer service is. More

Great service and attention to detail, quick action and knowledgeable faculty. Have no complaints whatsoever! Look forward to getting my vehicle serviced here again. knowledgeable faculty. Have no complaints whatsoever! Look forward to getting my vehicle serviced here again. More

Had a good experience with the service advisor. Car was well taken care of and would visit again for service. Car was well taken care of and would visit again for service. More