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BMW of Arlington

Arlington, TX

4.4
1,031 Reviews

1105 East Lamar Boulevard

Arlington, TX

76011

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Showing 1,031 reviews

September 28, 2024

Great service and a friendly staff that is very knowledgable. They saved me money and was done within a timely manner. More

by Tristian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Abrams
Oct 02, 2024 -

BMW of Arlington responded

Hi Tristian, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 28, 2024

My service tech Anthony gave good clarity on the multi check inspection in the video. I appreciate that to the very best. My service advisor Kaleigh should have mentioned financing options with repairs be More

by brendajb79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh Couch
Dec 13, 2024 -

BMW of Arlington responded

Thank you for the feedback!

September 26, 2024

I was scheduled with a loaner car but there wasn’t one when I get there. Not consistent with the price quoted over phone even though I confirmed it twice. It was end of the day and I was tired otherwise More

by ly7548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Carrero
Sep 28, 2024 -

BMW of Arlington responded

ly7548, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please, don't hesitate to reach out to me if you need anything in the meantime. Chuong Nguyen Service Director cnguyen@bmwofarlington.com

September 25, 2024

Prompt with services. Easy to schedule appointments and takes great care of customers. Would continue to visit dealership for future services. More

by Ash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad
Sep 29, 2024 -

BMW of Arlington responded

Hello Ash, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2024

Very professional and courteous staff. I enjoyed my experience and would recommend them to my friends and family More

by mauricehenderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Gibbons
Sep 29, 2024 -

BMW of Arlington responded

Hi, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

September 24, 2024

Great customer service through the entire process. The took care of the car and got me back on the road. More

by Michaelvcapps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Gibbons
Sep 29, 2024 -

BMW of Arlington responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 23, 2024

Their service department is excellent in taking care of you and enjoyed working with Chad. More

by Bernell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad in service
Sep 28, 2024 -

BMW of Arlington responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 23, 2024

Went in for noon appt for alignment. Took five hours while I waited. I was originally quoted two hrs. Just for an alignment and the carwash. This location always takes a much longer turn More

by PhoTeg93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad
Sep 28, 2024 -

BMW of Arlington responded

PhoTeg93, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Chuong Nguyen Service Director cnguyen@bmwofarlington.com

September 14, 2024

BMW rep was professional, knowledgeable about anything I asked and upfront. I would come back and bring my car for service. More

by Twebb1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Gibbons
Sep 16, 2024 -

BMW of Arlington responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 14, 2024

Went in for an oil change and wash, left with an emergency call system malfunction. Wanted to charge me more to diagnose that though wanst a problem beforehand. More

by Christian.2112.cr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Sep 21, 2024 -

BMW of Arlington responded

Christian.2112.cr, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Mo Saleh General Manager msaleh@bmwofarlington.com

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