BMW of Arlington

This dealership has made me hate the brand TL:DR – I have not found a better car than a BMW, but this dealership has made me hate the brand so much, I can wait to get rid of this car. I dread t TL:DR – I have not found a better car than a BMW, but this dealership has made me hate the brand so much, I can wait to get rid of this car. I dread the days I have to deal with them. Explanation: Let’s start with routine service. Out of 3 services I have had here, 2 have gone horribly bad. 1 – This is when it was Moritz BMW, the process went flawless in and out. 2 – Came in for a routine oil change, and it took over a week to get my car back. After the 3rd day, I had to reach out to them every day to see if I could get any information. Every time no information or ETA was given. They acted offended that I even called. 3 – Came in for a routine oil change and 40k miles maintenance. The associate asked if my tires has been aligned without even seeing the car. They have not, since the car still drives true. Magically it was reported that my tires were low and had to be replaced for $1500. The tires were replaced 4 months prior and had more than enough tread. So I checked for uneven wear and saw no signs. I measured both the inside and outside of the tires, both reported the same tread depth. Now on to the lease return… I brought my car in for a pre-lease inspection. They did their walk through, and found every minor scratch and/or dent. The car has over 40k miles, it’s going to have minor scratches from everyday use. Based on their inspection, I would have to pay ~$2,200 to return the car. I was baffled, to which they said we should go talk to the sales rep to see if we could reach a deal. At this point, I was irritated and let them know there was no way I would be buying another car from them. This is when they turned worse than the stereotypical “used car” salesmen. They went back over the car and found another ~$800 worth of damage that need to be repaired. When asked if I could use a third party to inspect my car, they repeated that they were “taking care of me” and the inspector would tear me apart. I am talking with BMW finical to see if can switch dealerships so I never have to deal with these people again. Here’s hoping. More

horrible experience bad customer service I baugth a car a week ago but they told me that the car have to go to service is now been a week and i still have no car i never got anybody to comun I baugth a car a week ago but they told me that the car have to go to service is now been a week and i still have no car i never got anybody to comunicate with me and when i call the sales man he was extremely rude and denied to guive me the service department phone number it was a very bad experience since this was a present for my daugther i will not recomend any body to buy here at least from the preowned department More

outragepus My X5 has had the same problem numerous times. Dead battery. Had to be towed & replaced. Rates for labor more than 55% higher than 2010 and battery i My X5 has had the same problem numerous times. Dead battery. Had to be towed & replaced. Rates for labor more than 55% higher than 2010 and battery itself up over 60%. More

Worst dealership I have ever encountered Went into this dealership because I was having issues with the transmission the light kept coming on and was under 50k miles When I took it in the Went into this dealership because I was having issues with the transmission the light kept coming on and was under 50k miles When I took it in the guy in service department was very rude and said he could not get me a loaner very rude I got the car back the next day and he told me its was a minor issue and it had been fixed. I drove the car that day and had same problem with car Took it to another meachnic and he said the car needed a new transmission so I took it back into the Arlington BMW dealership and they said it need to be replaced. Really upset that they would return it knowing it was not functioning DONT GO TO THIS DEALERSHIP! Even if it is out of the way go to the Dallas location on Lemmon More

Poor Service & Bad Information Today, I picked up my car that had been in the shop for 20 days. First estimate was $2800 on a repair that had been done once before (when under warra Today, I picked up my car that had been in the shop for 20 days. First estimate was $2800 on a repair that had been done once before (when under warranty). After working with corporate, they offered a 20% discount on the services. Yesterday, I received a call that the new estimate was $3,500 (of course, it went up in line with the discount I was going to receive). When I picked up the car today, was then told that was a miscommunication and the $3,500 included the 20% off. $3,500 for a car that is barely valued above that now (2009). Up until 2 years ago, I loved my Mini and the service was always good. However, this recent trip and dealings has made me realize two things 1) Don't keep a car past the warranty and 2) Don't buy a MINI - they just aren't worth the hassle. More

False Ratings I think that most of the positive reviews here are from when this dealership was owned by Mortiz and not this Group 1 auto. From sales to service, thi I think that most of the positive reviews here are from when this dealership was owned by Mortiz and not this Group 1 auto. From sales to service, this has been the worst new car buying experience that I've had. They took over 8 weeks to get my plates in and continually lied to me about when they would be in. Ultimately, it turns out they never sent the paperwork in and had someone run and do it the day I called and made a final threat. I tried to take the Mini Cooper in today to have someone look at the dripping water in the floor board of the drivers side and when I got there, their records showed that the car was sold to someone else and had no idea of who I was. The service adviser took half an hour to attempt to update the info and left me sitting several times to keep going to get info from my car. He seemed to know nothing about the software he was using and was typing my info in at a painfully slow two finger typing method. I told them that I was in a rush and still, he kept getting frustrated at the software and could not schedule my service, even though it was supposed to already be scheduled. I finally left after it was obvious we were getting nowhere. They all act as if it's their first day on the job. I wish I had bought from a different dealership. Terrible and frustrating is all I can say about each person that I've dealt with. They don't communicate with you or seemingly amongst themselves internally. I would give minus stars if that were possible. More

Best Experience I purchased my 2015 X5 from Ken Erwin. Everything was taken care of before I arrived and the vehicle was sitting in front upon my arrival. Total tim I purchased my 2015 X5 from Ken Erwin. Everything was taken care of before I arrived and the vehicle was sitting in front upon my arrival. Total time to do the trade and purchase was 1 1/2 hr. The fastest that I have ever purchased a car. Ken Erwin Made that happen!!! Nael Malabi in finance was fast and efficient with the closing of this car. I 100% recommend BMW of Arlington as well as Ken Erwin and Nael Malabi. More

l got ripped off Just bought a brand new 2014 X5 about 2 months ago i paid 58k +tx cash. Two weeks later sunroof doesn't work I took it back and they fixed it, later Just bought a brand new 2014 X5 about 2 months ago i paid 58k +tx cash. Two weeks later sunroof doesn't work I took it back and they fixed it, later on that week I noticed the start engine button not working properly I had to push it 5 times to turn car off and about 10 days ago the whole information console shut down no Navi no Bluetooth no radio.so I took it back to have it looked at 3 days later they told me that the screen is out and it's on backorder and it might take up to ten days to get one. How inconvenient , they will not buy the car back for what I paid for it . They offered me 50k dollars back. The reason people buy brand new cars is to have a piece of mind not to go back and forth to the dealer More

Best car buying experience I just bought a new BMW from salesman John Alexander. He was great: friendly, professional, knowledgeable, experienced, straightforward, no pressure. I just bought a new BMW from salesman John Alexander. He was great: friendly, professional, knowledgeable, experienced, straightforward, no pressure. He listened, answered questions, made suggestions, and quickly found the exact car I wanted and went out of his way to get it ready for me as quickly as possible. Called the day after I took it home to make sure it was all right and I had no questions. The Finance person was wonderful to. More

Well worth the trip :) BMW of Arlington (formerly Morritz) was touted by our friends as being a professionally run dealership with many long time employees.... And although BMW of Arlington (formerly Morritz) was touted by our friends as being a professionally run dealership with many long time employees.... And although it isn't fancy, it was well worth the trip :) From the time we walked in the dealership and were greeted by Justin Kirkwood (the Salesman), the whole experience was both enjoyable and "pain free". Also F& I Director Robb Leyda worked to find us the best interest rate without try to sell us something that we were not interested in or did not want. Both gentilemen made us feel comfortable and confident that we were at the right place to buy our car. More