BMW of Arlington

Fantastic Customer Service I have leased 7 BMW's from this dealership and with the same rep Bonnie Shinsky, for some 20 years now. I have always been treated superbly, and with I have leased 7 BMW's from this dealership and with the same rep Bonnie Shinsky, for some 20 years now. I have always been treated superbly, and with all the professionalism and courtesy that one would expect from a top notch dealership like BMW of Arlington. Even when the dealership came under new ownership, I never saw a blip on the radar screen. I would recommend anyone to see this dealership for yourself. More

Two new cars We have worked with Bonnie Shinsky for over 16 years and on at least 10 cars. She is thorough in her follow up, respectful and takes the time to get We have worked with Bonnie Shinsky for over 16 years and on at least 10 cars. She is thorough in her follow up, respectful and takes the time to get to know what we want. She delivers excellent customer service and makes sure we know about not only new vehicle options but about the numerous services available at BMW of Arlington. Go see her! More

Bonnie I lease from BMW/Mini Arlington even though I live in Austin, Tx because of one reason: my sales person Bonnie. My old, old BMW gave out on me on a I lease from BMW/Mini Arlington even though I live in Austin, Tx because of one reason: my sales person Bonnie. My old, old BMW gave out on me on a trip to DFW years ago and I had it towed to BMW Arlington determined not to spend any more money on that car. When I told the service manager that he said, "you need to talk to Bonnie". I left the dealership two hours later in a new BMW 3-series and have leased from her ever since. I leased another 3 series from her, then she moved me into a 5 series in last May I drove off in the 4 series convertible. I drive to Arlington every three years because of her. Everyone at the dealership seems great actually. The sales manager is terrific. The body shop - my 5 series was rear ended when I was in Fort Worth one weekend and the body shop did an excellent job. My friends, and the service department in Austin all ask me, why do you trade with an Arlington dealership and I tell them: My sales person Bonnie. She is the best. Marsha Milam More

Car buying doesn't get better than this! When my BMW got to the last 6 months of my lease term, I received a call from Debbie Wilson about my lease-end options. From the minute Debbie said " When my BMW got to the last 6 months of my lease term, I received a call from Debbie Wilson about my lease-end options. From the minute Debbie said "hello" and introduced herself, it was readily apparent her primary interest was helping me understand my lease-end options and making the lease-return process as smooth and surprise-free as possible. When I told her I was still enjoying my car and happy to keep it until the lease ended, Debbie was completely understanding, and made no effort to pressure me to get out of my car before I was ready. Over the next few months, Debbie would check in with me to see if I had any questions, and to find out if I'd begun considering what I might get next. I told her I was thinking about either another BMW or a Mini. Debbie made no attempt to pressure me into either one. Instead, she worked with me by letting me know what models where available and the various options and pricing for each. When the time came, I decided to go with a Mini. Even though Debbie didn't work at the Mini store, she stuck with me throughout the entire process or selecting and purchasing my Mini. Never once did I feel "sold"; rather, I felt like I had a friend who was truly interested in making sure I got the right car for me at great price. And, even since buying my new car, I still get follow up messages from Debbie making sure I'm enjoying the car and seeing if there is anything else she can do to make my before- and after-the sale experience with BMW/Mini of Arlington the best it can be. She has succeeded in spades. I can't recommend Debbie and the entire team at BMW/Mini of Arlington highly enough. This was my second purchase from them, and I have no doubt I'll be going back when the time comes to replace my Mini (which I don't plan on doing anytime soon ... what a fun car!!). More

Great dealership! I absolutely love going into this dealership! I have purchased 3 vehicles from them. Great customer service! Everyone is so friendly & knowledgeable. I absolutely love going into this dealership! I have purchased 3 vehicles from them. Great customer service! Everyone is so friendly & knowledgeable. I worked with Ahmed Ali, he made the whole process so easy. I will definitely continue to use them & recommend them to all my friends! More

Enjoyed buying experience I have bought many cars. When I find a dealer I like, I stay with them. I was shopping to buy a particular BMW that I knew I had to order. Ahmed Ali a I have bought many cars. When I find a dealer I like, I stay with them. I was shopping to buy a particular BMW that I knew I had to order. Ahmed Ali assisted me with ordering exactly what I wanted. The day I took delivery of my BMW, Ahmed Ali had me picked up. When I arrived, my new BMW was inside on the showroom floor. No one was allowed to be in it except me. I have been treated by everyone at the dealership like a VIP. I recommend this dealership to everyone. More

Bought a new BMW 5 series! I worked with Debbie Wilson on buying my 2015 BMW 528i. The dealership was very fast and efficient with the deal and didn't waste any time. Awesome ex I worked with Debbie Wilson on buying my 2015 BMW 528i. The dealership was very fast and efficient with the deal and didn't waste any time. Awesome experience! More

Simple, Effective, No Arguments; Exactly as it should be I've worked with Bryan Baker at BMW of Arlington exclusively for about 5 years and have leased and purchased several vehicles through him. I love tha I've worked with Bryan Baker at BMW of Arlington exclusively for about 5 years and have leased and purchased several vehicles through him. I love that Bryan manages all the details for me and makes sure there aren't any surprises or details that would tarnish the interaction with BMW. He is fully accountable for the entire process. Although I would never expect it of him, he's always looking to go out of his way to do something extra for me, or to make the transaction a little smoother. I recently had an interaction with a different dealership (different brand), leasing a vehicle for my business. It was a very different experience, which is what led me to leave this review. I've heard others talk about dreading buying a car or dealing with a salesman (I'm a salesman myself) which seemed strange as I enjoy the process immensely. Working with the other dealer made me realize that Bryan approaches the process differently - he enters the transaction expecting to do business with you again, so everything he does is consistent with earning your business again. Although he's too humble to verbalize it, a look around at the plaques on the floor in his office would confirm that I'm not the only one who appreciates what how he does business. More

Ahmed Ali is the guy to see! First BMW purchase - Ahmed took care of me from beginning to end. And still stays in touch even 9 months later by text and email. Great place to buy a First BMW purchase - Ahmed took care of me from beginning to end. And still stays in touch even 9 months later by text and email. Great place to buy a new car. Service is stellar. More

Great experience with AHMED ALI. Went in and spoke to Ahmed while waiting on our insurance to settle our old car . They didn't have the exact equipped 435 convertible we wanted on the Went in and spoke to Ahmed while waiting on our insurance to settle our old car . They didn't have the exact equipped 435 convertible we wanted on the lot that day but amazingly they asked if they could order the exact car we wanted and we had it within a few weeks.. Great experience! More