BMW of Arlington

DECEPTIVE I was sold a car, a 2015 Paceman that was represented to have a wonderful navigation system, wifi, a 10g hard drive to download music on, a USB in the I was sold a car, a 2015 Paceman that was represented to have a wonderful navigation system, wifi, a 10g hard drive to download music on, a USB in the glove box. Got home, read the manual and it HAS NONE OF THOSE FEATURES. This dealership has bullied me, treated me rudely. They were fully informed that I am a field hospice Social Worker, my car is my job, so their lies sold the car and NOW Im stuck with s Navigation System that won't even show the house number. DONT BUY YOUR MINI HERE. More

Great customer service Nobody likes the hassles of buying a new car. We just do it for the new car smell. I have purchased several vehicles from this dealership and have alw Nobody likes the hassles of buying a new car. We just do it for the new car smell. I have purchased several vehicles from this dealership and have always had a great experience. This time around we worked with David Rodriguez and he was just great. Super good guy, I would definitely recommend David to a friend. Keep up the good work David!!! More

Excellent Buying Process David Rodriguez was very helpful in our purchase. Not only did he explain everything about the vehicle carefully, but also helped us find the model an David Rodriguez was very helpful in our purchase. Not only did he explain everything about the vehicle carefully, but also helped us find the model and options we wanted. We are extremely pleased with the result. More

Mo Messelhy is a very helpful and pleasant salesperson. We had a great experience in dealing with him that we ended buying a car from the dealership. We would li is a very helpful and pleasant salesperson. We had a great experience in dealing with him that we ended buying a car from the dealership. We would like to recommend Mo and the dealership to our relatives, friends and neighbors More

Excellent experience This is the 2nd BMW I have purchased from BMW of Arlington but the first new one. One of my co-workers had purchased a new BMW there a few days previo This is the 2nd BMW I have purchased from BMW of Arlington but the first new one. One of my co-workers had purchased a new BMW there a few days previously and he recommended I work with David Rodriguez. I am a strong believer in personal recommendations and so I sought out David to help me with my purchase. I was not disappointed. David Rodriguez worked diligently to find exactly the right vehicle for me and found the perfect car. Although it was getting late on a Monday evening, David worked with me each step along the way explaining the features of the new 2017 BMW. he was very interested in what I wanted and needed and was with me until I drove my new car off the lot. He also set up the appointment for my encore dealer. I appreciate his attention to my wants & needs and personal comfort as well as making the buying experience very pleasant. I will recommend David Rodriguez and BMW of Arlington to all my friends. More

The service was extraordinary! I visited several dealerships prior to making a purchase. Moe was my service advisor. He was extremely knowledgeable and offered second-to-none cust I visited several dealerships prior to making a purchase. Moe was my service advisor. He was extremely knowledgeable and offered second-to-none customer service. More

Poor Customer Service Purchased a car for cash on June 21 2016. Today is Sept 21 2016. I still do not have title, registration and lic plates. Tried following up yesterday Purchased a car for cash on June 21 2016. Today is Sept 21 2016. I still do not have title, registration and lic plates. Tried following up yesterday by phone and email with no reply. Sales process was poor. Purchased car with cash and took over 5 hours to process. They even had All of the Finance Managers in a meeting and had to wait over an hour just to get paperwork started. Should have been very quick and straight forward process. Next step is to file complaint with DMV. More

Poor Repairs went to replace battery on 7-series BMW with 35K miles on it. Took 8 hrs to get it replaced. During that time, they found issue with rear axel seal le went to replace battery on 7-series BMW with 35K miles on it. Took 8 hrs to get it replaced. During that time, they found issue with rear axel seal leakage. cost $1300 to fix it. got it fixed while car was still at the dealer. thanks to extended warranty that covered it. Drove out of parking out and noticed my seat adjust control for thigh control is not working. went back next day. quoted $800. got it fixed again with extended warranty and picked up the car. Drove 1 mile from the dealer and noticed my car's camera won't work. BMW sucks. Went in with all things working and came out with one part breaking after another. More

A very satisfying experience We recently purchased a new BMW, our third from this dealer in the last 12 years. We went back to this dealer because of excellent results in the firs We recently purchased a new BMW, our third from this dealer in the last 12 years. We went back to this dealer because of excellent results in the first two purchases (Tony Theisz has consistently been great to work with, over many years -- and was recently promoted). Brian Berg was our salesman this time, and did an outstanding job from first to last. We used True Car so the final sales price was easily negotiated, without damage to our relationship. Brian knows his BMWs and through two test drives and various questions we had, he was always prepared with expert answers. We did an Encore "genius" session after the sale, and Andrew Reeves was really amazing. He helped us understand all the recent improvements to i-drive and all the new hi tech safety and entertainment options, including multiple Apps that help make thIs a really nice car to drive and make it easier to learn how. Don & Sandi Holzwarth More

Amazing experience with service advisor DT DT from service went above and beyond on my vehicle, the vehicle was completed quicker than expected and I was updated consistently. I would recommend DT from service went above and beyond on my vehicle, the vehicle was completed quicker than expected and I was updated consistently. I would recommend going to see DT In service. Honest and trustworthy. More