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BMW of Arlington
Arlington, TX
1,149 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 24, 2023
The best way to describe this dealership is scammers. The car they sold me had issues that I brought up to them within 2 or 3 days. There was a nasty vibration and they figured out that it’s because of 2 The car they sold me had issues that I brought up to them within 2 or 3 days. There was a nasty vibration and they figured out that it’s because of 2 of the tires they installed were “defective”’ their words not mine, Initially they refused to fix it but after a lot of insisting they decided to take another look. They tried to hide the issue by moving the tires around and rebalancing them and I ended up with a car that drove worst than before and was vibrating even more plus now the steering wheel wasn’t even pointing straight. They put 8 wheel weights on each front tire trying to hide it. I’ve never seen so many on a wheel before. Half of the wheel had weights on it. I confronted them about it and they have stopped responding since. . It has been a month and I still haven’t received the extra key they said the car comes with. They told me I will get it in a couple of days. No check yet either for my trade in. Stay away. More
by Dinos H
Employees Worked With
Anwar, Adele
June 22, 2023
Great kind staff. Sean and the service staff went above and beyond to get my tire fixed as quickly as possible. Reason I gave the dealership a 4/5 stars is it does n Sean and the service staff went above and beyond to get my tire fixed as quickly as possible. Reason I gave the dealership a 4/5 stars is it does not compare, amenity-wise, to other dealerships I’ve visited. The BMW dealer in Houston as well as Dallas had all sorts of snacks and drinks available for people waiting on their vehicles to be completed. All I saw at the Arlington location was water and coffee. That means a lot especially to customers waiting a few hours for their vehicle to be serviced. More
by lindseybellw
Employees Worked With
Marcus Gibbons
June 12, 2023
I've used BMW/Mini of Arlington since 2019. Purchased my second Mini Cooper Countryman from them and more recently the new BMW X3. The BMW sales and finance team were friendly and accommodating Purchased my second Mini Cooper Countryman from them and more recently the new BMW X3. The BMW sales and finance team were friendly and accommodating with all my needs and concerns with my new purchase. More
by mrigdon
Employees Worked With
Katherine Philps
June 11, 2023
Extremely disrespectful of customer and disregard for prospective sale. Deceptive information on how prices were provided to customer and switchup of add on "trash package" as "we put this on evry car" a prospective sale. Deceptive information on how prices were provided to customer and switchup of add on "trash package" as "we put this on evry car" as their reasoning. Attempted several times to include a trade in deal even after both Robert and Hany were told no trade in. No respect for even the slightest attempt for a fair deal, just give me your financial information and lets write this up for you today. Inflated pricing, additional equipment I didn't request, no courtesy, no thanks. Walked out and recommending same to everyone else. More
by Tex farmer
Employees Worked With
Robert baxter, hany ?
June 09, 2023
Sovann did an excellent job of communicating and answering all of my questions. She went above and beyond to ensure my customer experience was exceptional! That is always a plus when it comes to ser answering all of my questions. She went above and beyond to ensure my customer experience was exceptional! That is always a plus when it comes to services issues. More
by Pris
Employees Worked With
Sovann Vun
April 28, 2023
Bought a used mini, check engine light came on approximately a month after purchase. Emailed sales guy in February due to busy schedule. Sales guy never responded to my 2 emails. Took car in for a approximately a month after purchase. Emailed sales guy in February due to busy schedule. Sales guy never responded to my 2 emails. Took car in for a diagnostic. Turns out they want at least 4K in repairs for a car that's been driven less than a few months. But due to "sold as is", they won't help with anything. Pretty much SOL. Apparently the car checked ok during their "inspection" as good to go. Issues: Bad ignition coils and spark plugs, melted tail light sockets, worn bushings, bent wheel, worn rear breaks and sensors, melted rear side marker. I've purchased used vehicles from other used dealerships that are not "BMW" that have offered better assistance. A business that is willing to take your money and tells you that all this could've been done by you after driving off the lot, I'll just leave it at that. Be wary of where you get your next pre owned. More
by veng1993
Employees Worked With
Bernie
