BMW of Arlington

Professional Outstanding service provided by Thomas Bell in the selection of my 2016 535i. Thomas provided me with several sales options and after making my sele Outstanding service provided by Thomas Bell in the selection of my 2016 535i. Thomas provided me with several sales options and after making my selection and completing paper work. He was patient with my change of heart. Just before closing the deal I decided on another vehicle. He patiently shifted gears and placed me in my preferred vehicle without complaint. All without forced sales pressure and pushy alternatives. More

Easy, fast and professional. I've bought cars from Bonnie at BMW of Arlington the last few years. She's always responsive and knowledgeable. Also she's honest and sensitive to my I've bought cars from Bonnie at BMW of Arlington the last few years. She's always responsive and knowledgeable. Also she's honest and sensitive to my time. Overall, she's the best car salesperson I've dealt with. More

Great experience buying Benjamin Song went the extra mile in every aspect. It was definitely a 5 star experience. He gave a fair price and he even came to pick me up to my wo Benjamin Song went the extra mile in every aspect. It was definitely a 5 star experience. He gave a fair price and he even came to pick me up to my work More

Great service I always bring my 328i to get fix here, the service is outstanding with Antares Guy, he makes sure I leave understanding what repairs has been done to I always bring my 328i to get fix here, the service is outstanding with Antares Guy, he makes sure I leave understanding what repairs has been done to my car, and always accommodate me with the nearest appointment possible... definitely I recommend it. More

Horrible customer service experience I went to bmw/minnie of Arlington to buy some parts, i ran across an issue while getting a car wash, and damage was done to my vehicle..i spoke with s I went to bmw/minnie of Arlington to buy some parts, i ran across an issue while getting a car wash, and damage was done to my vehicle..i spoke with several people, and everyone was deferring. .i ended up speaking with Antares Guy in the service department. After going over everything all he did was told me what he wasnt gonna assist me with, questioning my integrity as a consumer, and he was rude..i couldnt believe the experience, especially after he told me , that he was a manager in service.. I left feeling very disrespected as a bmw customer...I cant believe this is the customer experience that this dealership has to offer......I tried to paraphrase. .if you more info..my email is theo.nash22@gmail.com More

Simpleverything cosmetic work It took three weeks to replace a decal which was under warranty. No loaner car was provided miscommunication between the service tech and the servic It took three weeks to replace a decal which was under warranty. No loaner car was provided miscommunication between the service tech and the service center. Awful More

Beautiful Car and Awesome Salesman (Thomas Hayden) Arrived at BMW of Arlington at 6:10 tonight and was greeted by Mr. Thomas Hayden in used cars. Thomas showed us several convertibles before I settled Arrived at BMW of Arlington at 6:10 tonight and was greeted by Mr. Thomas Hayden in used cars. Thomas showed us several convertibles before I settled on my beautiful white 335i. Even though we arrived after the dealership had "officially" closed, Thomas never made us feel rushed. If you are ever in the market for a BMW, go see Thomas Hayden at BMW of Arlington. He will work hard for you !! Thanks Thomas More

awesome!! Gerald was awesome in helping my friend buy a used car. Being a college student from out of state was hard, but everyone at the dealership was extreme Gerald was awesome in helping my friend buy a used car. Being a college student from out of state was hard, but everyone at the dealership was extremely accommodating and helpful and made sure that we had the best experience possible More

Professor of BMW's who goes the Extra Mile! I recently had and issue with my 2013 535i and dropped it off at Dealer on Sunday. Service rep called notified me of situation on Dealership under c I recently had and issue with my 2013 535i and dropped it off at Dealer on Sunday. Service rep called notified me of situation on Dealership under construction could be small delay. Long story short after couple of days needed update my rep had made it known he was going to Houston for training. After couple of days not update I called John Alexander the person who has been there for me for years and he had recently sold me this car at end of lease. He dove in head first got me some answers and got service rep to keep me posted while my regular service advisor was out of town. Later in week John Alexander called me back to follow-up that I was being taken care of. Can't say that I was surprised over the years he has trained my daughter on operation of her car even though it wasn't purchased thru him. John is the reason I'm still at BMW of Arlington. Thanks for listening. More

Great service! John Alexander was awesome, super friendly and very helpful and patient taking his time to show me how everything worked. This is my 2nd BMW that I ha John Alexander was awesome, super friendly and very helpful and patient taking his time to show me how everything worked. This is my 2nd BMW that I have leased from him and I will continue to do business with him and will refer anyone I know to him! More