BMW of Arlington

I've used BMW/Mini of Arlington since 2019. Purchased my second Mini Cooper Countryman from them and more recently the new BMW X3. The BMW sales and finance team were friendly and accommodating Purchased my second Mini Cooper Countryman from them and more recently the new BMW X3. The BMW sales and finance team were friendly and accommodating with all my needs and concerns with my new purchase. More

Extremely disrespectful of customer and disregard for prospective sale. Deceptive information on how prices were provided to customer and switchup of add on "trash package" as "we put this on evry car" a prospective sale. Deceptive information on how prices were provided to customer and switchup of add on "trash package" as "we put this on evry car" as their reasoning. Attempted several times to include a trade in deal even after both Robert and Hany were told no trade in. No respect for even the slightest attempt for a fair deal, just give me your financial information and lets write this up for you today. Inflated pricing, additional equipment I didn't request, no courtesy, no thanks. Walked out and recommending same to everyone else. More

The wait was pleasant and was inform on progress being made on repairs and reasons why radio didn't respond when recieve x5 made on repairs and reasons why radio didn't respond when recieve x5 More

Sovann did an excellent job of communicating and answering all of my questions. She went above and beyond to ensure my customer experience was exceptional! That is always a plus when it comes to ser answering all of my questions. She went above and beyond to ensure my customer experience was exceptional! That is always a plus when it comes to services issues. More

Transparent, responsive, excellent experience. This is my 4th car with BMW of Arlington and they never disappointed. Would highly recommend! This is my 4th car with BMW of Arlington and they never disappointed. Would highly recommend! More

Bought a used mini, check engine light came on approximately a month after purchase. Emailed sales guy in February due to busy schedule. Sales guy never responded to my 2 emails. Took car in for a approximately a month after purchase. Emailed sales guy in February due to busy schedule. Sales guy never responded to my 2 emails. Took car in for a diagnostic. Turns out they want at least 4K in repairs for a car that's been driven less than a few months. But due to "sold as is", they won't help with anything. Pretty much SOL. Apparently the car checked ok during their "inspection" as good to go. Issues: Bad ignition coils and spark plugs, melted tail light sockets, worn bushings, bent wheel, worn rear breaks and sensors, melted rear side marker. I've purchased used vehicles from other used dealerships that are not "BMW" that have offered better assistance. A business that is willing to take your money and tells you that all this could've been done by you after driving off the lot, I'll just leave it at that. Be wary of where you get your next pre owned. More

Horrible and poor experience in buying a new BMW X3 sDrive30i from BMW of Arlington. Have been sold a new BMW X3 with quality and safety issues and the dealership or BMW is least interested to accept t sDrive30i from BMW of Arlington. Have been sold a new BMW X3 with quality and safety issues and the dealership or BMW is least interested to accept the problem and provide a satisfactory resolution. Issue: Passenger Door soft lock closure and door alignment Sequence of events: 1. Bought a new BMW X3 on 1/17. 2. Found that the soft lock feature does not work, and the passenger door had to be slammed for it to be closed. 3. Reported the issue to the salesperson on 1/18 via phone and he advised to bring the car back to dealership service so that the issue can be fixed. 4. Took my first appointment on 2/18 and reached the dealership and the car was sent to service shop for inspection and repair. 5. 3 hours later, I was informed that there is an issue with the passenger door latch and the same needs to be replaced to resolve the issue. As the part was not available hence, I was asked to schedule another appointment on 2/25 to get the latch replaced. 6. Made the second visit to dealership service on 2/25 and the latch was replaced, and car was handed back to me after being in the service for 3 hours. 7. Before leaving the dealership, did a thorough inspection of the issue and found that the issue is not resolved and immediately reported it to service advisor. 8. Service advisor acknowledged that the issue still exists and took the car back for the second time to the service shop on 2/25 (did not even open a R.O.). 9. Multiple manual adjustments were made (as informed by the service advisor) and the car was further handed over to me. 10. Did a thorough inspection once again and found that there was a slight improvisation in the reported issue but is not completely resolved. Additionally, now due to multiple manual alignments I was able to see a door misalignment as the on the front passenger door and rear door molding was not aligned. 11. Informed the same to the service advisor and he took the car third time to the service shop on 2/25 (did not even open a R.O. again). Multiple manual adjustments to the extent possible were made but the issue was resolved. 12. Later, I was informed by the service manager that not much further can be done and probably door seals need to be replaced to fix it which will require the work to be done in the body shop. Additionally, it will be 100% manual and could make things worse in the future. 13. Since, I was not ready for any such manual work, I asked for the issue to be escalated within the dealership but nobody wanted to listen or talk. 14. Spoke to the service manager and the salesperson but they even brushed their hands-off. 15. Issue was also escalated to BMW as well by opening a ticket immediately on the customer service website 16. Made multiple calls to BMW directly so that they can intervene to provide a satisfactory resolution but no response received. 17. Sent an email to salesperson on 3/22 and spoke to him as well on phone where he told that he will ask the senior most person on the service floor to speak to me, however as of today (4/16) neither I have received an email acknowledgement or a call from dealership or BMW on the next steps. Overall, the worst experience in buying the new car from BMW of Arlington. Reading the sequence of events clearly shows that neither they have the expertise to resolve issues and nor they want to listen to customers even though a defective car has been sold by them. Having spent such a huge some of money to buy a new BMW X3, I feel cheated and have to live with a car that has safety and quality issues. Please avoid BMW of Arlington for new or used car purchases. More

I took my x5 1 week ago for a drain battery. No response yet, Horrible!!!! No response yet, Horrible!!!! More

Showed up at 7:25am for my 7:30am oil change appointment. A rep did come out right away to meet me when I pull in. Explained light came on, I check engine status, showed “High Oil Level”. Explained had A rep did come out right away to meet me when I pull in. Explained light came on, I check engine status, showed “High Oil Level”. Explained had another co change oil few months ago, have not added oil. After waiting 2 1/2 hours, I was told oil was changed, all checked out and trie pressure light will go off/ added air (tire light did go off) Note (Only engine light was on when I brought it in) While diving away I saw the engine light was still on. Thinking it needed time to reset I drove home. The light never went off. I call the dealership back, they were NOT under the impression I was there cause I believe the High Oil Level was the reason why the engine light was on. I said “ So I waited 2 1/2 hrs (even with an appointment) just to have an oil change. Waiting area had coffee, water and a TV. Restroom and waiting area were very clean. More

Dropped our car off for a service appointment on a Tuesday at 7:30 am. They followed up the next day as though I had no appointment. Kept the car for 7 days and never provided written documentation of Tuesday at 7:30 am. They followed up the next day as though I had no appointment. Kept the car for 7 days and never provided written documentation of anything. Very poor communication. Spent between 49 and 63 minutes on hold each time I tried to contact a human in the service department. Perhaps one of the worst businesses I have to deal with. It’s a reason to not purchase a Mini - getting it serviced is a giant time-suck. You’ll be without a vehicle for days and days. More