BMW of Arlington

Service was great. Car came back clean and well taken care of. Will absolutely go back Car came back clean and well taken care of. Will absolutely go back More

Awesome job on my car they were very courteous and helpful I would recommend in the future helpful I would recommend in the future More

Part of the service was to have the rear brake pads replaced as noted by the Service Due. Car was taken in on Thursday and returned on Friday. On Saturday my brake light came on with the same Service D replaced as noted by the Service Due. Car was taken in on Thursday and returned on Friday. On Saturday my brake light came on with the same Service Due on my rear brake pads. I called BMW of Arlington for another appointment to fix the problem. I’m scheduled to return my vehicle on Tuesday. Also, a wet cleaning rag and a soda bottle was left in my car when I picked it up. Sincerely More

Desmon Clinton and Andy helped me their service was amazing. The process was made simple and quick. amazing. The process was made simple and quick. More

I had the pleasure of meeting Jeff, the Advisor which was wonderful! I came in for the 39.99 Oil Change special in which BMW sent me the email and then in return I had to show Jeff the email to validate whic wonderful! I came in for the 39.99 Oil Change special in which BMW sent me the email and then in return I had to show Jeff the email to validate which was ridiculous to me. So, I do know that they are in the business of making money so instead I ended up with spending $302 plus as I took a look at the receipt I got a misc. Charge of $24 not explaining what it was on the receipt. Anyway, Jeff stated that the things to get completed an oil change, bleeding of the brakes and replace a microfilter would take 2 hours. My appointment was for 8 am and I was there at 8 am and Jeff checked me in at 8:05 am. I did not leave until 11:30 am, 3 plus hours almost 4. While I am sitting there, the mechanics came in and got lunch from the assuming lunch area. Really frustated me as I know for a fact, to change the oil only takes all of 10-15 minutes, to put a filter in what 10 minutes and bleed the brakes I would go on a limb and give 30 minutes. Now why was I there for almost 4 hours, I have no idea. The manager finally went out and brought my car to me. I have been having both of my BMW's serviced here for over 12 years. The service here is not getting any better here. As I stated, Jeff did an amazing job but the wait time and the constant push to do other things to your vehicle is absurd! More

Very good service I received! I have been a customer for 37 years. Thanks. Keep up the good job! I have been a customer for 37 years. Thanks. Keep up the good job! More

I am confused by any of these good reviews. I purchased my vehicle brand new from this dealership in 2019 and I experienced the worst customer service ever since. The new car that we purchased I purchased my vehicle brand new from this dealership in 2019 and I experienced the worst customer service ever since. The new car that we purchased had multiple issues that a new car should new have had, and dealership personnel were always rude and unprofessional and unsympathetic. My husband did not purchase his bmw there, but did service his car there. They routinely over charged him for basic maintenance. More

Mo was very professional. I called in the morning on the status of my car. They said they would call me back. I did not receive a call so I went up at 5:00 and the guy that I called in the morning on the status of my car. They said they would call me back. I did not receive a call so I went up at 5:00 and the guy that helped me was rude. . ( Mo was not there that day). I have been to dealerships in the past and this dealership is so unprofessional. I got a loaner car And it was dirty the seat I had to wipe off, so my mom could sit in the seat. There was trash underneath the seats. After spending a lot of money on my car and the service that y’all provide is a little ridiculous. Going forward, I will go to Sewell in Grapevine, where they treat people the way they should be treated. More

Absolute best car buying experience we’ve ever had! ! Everyone at BMW of Arlington was friendly, professional and displayed impeccable customer service. Our salesperson was Shawn and he was excellent th ! Everyone at BMW of Arlington was friendly, professional and displayed impeccable customer service. Our salesperson was Shawn and he was excellent through the entire process. We were treated as family, not just a potential sale. I can’t say enough great things about the entire staff. Highly recommend! More

Great customer service. The staff were very knowledgeable and helpful. Not to mention free espresso 😃 The staff were very knowledgeable and helpful. Not to mention free espresso 😃 More