BMW of Arlington

Frustrated at first for wrong charges , service manager solved the problem , thanks for good help . solved the problem , thanks for good help . More

John kept us up to date on any issues with car in a professional manner professional manner More

I Always like the service here and the information provided during the service. Thank you provided during the service. Thank you More

My advisor Chrstian was very professional, caring and kept me informed. Great service . Great advisor kept me informed. Great service . Great advisor More

I am a long time customer of this dealership. As usual, they continue to provide excellent service and care about the customer. As usual, they continue to provide excellent service and care about the customer. More

This was the first time I’ve used BMW of Arlington, but this one trip has made me a believer. From scheduling my appointment via the phone until arriving at the dealership, I knew I was about to enter a pr this one trip has made me a believer. From scheduling my appointment via the phone until arriving at the dealership, I knew I was about to enter a prime example of service excellence. Jason, my service writer, treated me like royalty. The service writer, Jason, ensured that the service was done in a timely manner. They washed my car at the dealership and I left with a smile on my face. BMW of Arlington, please never change the way you treat your customers. More

Very consumer oriented and helpful in car maintenance. Highly recommend it. Service department is super good Highly recommend it. Service department is super good More

It was great experience and they were very and professional. Very helpful and informative.. Helped me with information about how to repair with credit. professional. Very helpful and informative.. Helped me with information about how to repair with credit. More

I took my car in for an alignment and had to take it back due to the fact that it wasn't done correct. I was told there was a oil leak and a Front bushings were cracked and leaking. They told me the items w due to the fact that it wasn't done correct. I was told there was a oil leak and a Front bushings were cracked and leaking. They told me the items were not covered by my warranty and needed to be fixed immediately to the tune of $1882.80. I am a female and know repair shops do try to take advantage of women. Well I'm no dummy. I told them it should be covered under my certified pre owned warranty. Once again I was told it was not. I then took my car to a local BMW repair shop where they told me my issues should be covered by the warranty being my car only had 43k miles and less than four years old. I took my car to Sewell where I usually take it and they did the repairs and they WERE covered by my warranty. I DO NOT RECOMMEND THIS SERVICE CENTER. NOT HONEST!! SEWELL IS THE BEST DEALERSHIP IF YOU NEED SERVICE. More

My car went to Arlington BMW for a oil leak in April of 2023 has been back multiple times after this , the last visit was March 5 , 2024 for another oil leak that I thought was resolved in April 2023 , whi 2023 has been back multiple times after this , the last visit was March 5 , 2024 for another oil leak that I thought was resolved in April 2023 , while my car was in their care my window failed and would not let up and brake sensor came on during delivery. I felt like my car was at the shade tree mechanic not a prestigious BMW dealership. I rate them a zero if I could BMW said my Windows wouldn’t let up something regarding FCR or FRC failed. I shouldn’t have had to pay anything because this happened in their care and I was not advised of this until I arrived at the dealership the windows with a plastic bag over the Passenger left side and window down on the driver side. This was a horrible experience and a mess. I referred to them as a shade tree mechanic not BMW. More