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BMW of Arlington

Arlington, TX

4.4
1,087 Reviews

1105 East Lamar Boulevard

Arlington, TX

76011

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Showing 1,087 reviews

April 18, 2024

Overpriced service , good quality , good customer service The scheduling and loan car process is a breeze. Service advisor is efficient. Communication is through texting, without personal touch. Costumers More

by Neurophysio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron
Apr 20, 2024 -

BMW of Arlington responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at (817) 461-9222 or cnguyen@bmwofarlington.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Chuong Nguyen Service Director (817) 461-9222 cnguyen@bmwofarlington.com

April 16, 2024

Assistant Manager, Full of xxxx in the Service Department . Disgrace to the Fullest. Never Again, I feel that he racially profiled me and thought I was just some dumb xxxxxx. More

by ChiTown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with this guy from service. Lol
Apr 16, 2024 -

BMW of Arlington responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

BMW of Arlington responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Chuong Nguyen Service Director cnguyen@bmwofarlington.com

April 16, 2024

Christian helped talk with about my service needs. He was very nice and I observed him helping several customers. He remained professional and courteous no matter what issues came up. The work was don More

by SFree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service- Christian
Apr 19, 2024 -

BMW of Arlington responded

It's fantastic to hear that you had a great experience and that Christian provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 15, 2024

Sovann was extremely helpful. Prompt service. Awesome communication. I will definitely bring my car here next time I need service. More

by lancelevan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sovann Vun
Apr 17, 2024 -

BMW of Arlington responded

It's fantastic to hear that you had a great experience and that Sovann provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 13, 2024

Sean, was very helpful and allowed me to understand my service. It was a smooth process and waiting very minimal. More

by espinoza.anag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Apr 16, 2024 -

BMW of Arlington responded

It's fantastic to hear that you had a great experience and that Sean provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 12, 2024

Outstanding customer service and white glove treatment from beginning to end. Everyone treated us professionally and made sure our needs were met. Our salesman, Edin, was AMAZING. Of all the cars we have More

by cherinhall73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edin Begic
Apr 13, 2024 -

BMW of Arlington responded

It's wonderful to hear about your outstanding experience at the dealership! We're thrilled that you received white glove treatment and that everyone treated you professionally while ensuring your needs were met. Edin's amazing service made your car purchasing experience the finest one you've ever had. Enjoy your new vehicle!

April 11, 2024

Frustrated at first for wrong charges , service manager solved the problem , thanks for good help . More

by thaipham1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Gibbons
Apr 13, 2024 -

BMW of Arlington responded

We're sorry to hear about the frustration caused by the wrong charges initially, but we're glad that our service manager was able to solve the problem and provide you with good help. Thank you for choosing us!

April 10, 2024

John kept us up to date on any issues with car in a professional manner More

by Bernell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sojdei
Apr 12, 2024 -

BMW of Arlington responded

Thank you for your kind words for our staff, we appreciate it!

April 09, 2024

My advisor Chrstian was very professional, caring and kept me informed. Great service . Great advisor More

by mtllanos3211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Apr 11, 2024 -

BMW of Arlington responded

It's fantastic to hear that you had a great experience and that Christian provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 09, 2024

I am a long time customer of this dealership. As usual, they continue to provide excellent service and care about the customer. More

by jeffhargis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy, Bonnie Shinsky, Marcus Gibbons
Apr 11, 2024 -

BMW of Arlington responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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