BMW of Arlington

Chad was great. He took time to overlook my vehicle. He was friendly and informative. Best experience ever while getting my car serviced. He genuinely did a great jo He took time to overlook my vehicle. He was friendly and informative. Best experience ever while getting my car serviced. He genuinely did a great job and that's refreshing these days to have an honest job. BMW is lucky to have Chad in his current position. More

Lack of communication and accountability. Agent could be more professional and learn the qualities of what great customer service is. Agent could be more professional and learn the qualities of what great customer service is. More

Great service and attention to detail, quick action and knowledgeable faculty. Have no complaints whatsoever! Look forward to getting my vehicle serviced here again. knowledgeable faculty. Have no complaints whatsoever! Look forward to getting my vehicle serviced here again. More

Had a good experience with the service advisor. Car was well taken care of and would visit again for service. Car was well taken care of and would visit again for service. More

The service at the dealership is 10/10. They are attentive and communicate in layman's terms! They are attentive and communicate in layman's terms! More

I need to contrast my experiences with BMW of Arlington with BMW of Grapevine.... Grapevine is WAY closer to home. I took your SUV there THREE times for the same repair. Over the course of about three m with BMW of Grapevine.... Grapevine is WAY closer to home. I took your SUV there THREE times for the same repair. Over the course of about three months, they had possession of my car for more than a month total. Each time they "fixed" the car, I drove away and the same problem recurred. Total cost: about $15k. After the third "fix," the problem returned th very next morning. I decided I needed another dealer. But Grapevine is in the Sewell family, and all of the close dealerships were also. So I went all the way to Arlington, dropping it off on a Friday. They diagnosed the problem the same day and hit provided an estimate of about $3,600. On Saturday, I approved the repair. On Monday, the car was ready. Except, when I went to pay, they had revised the price to less than HALF of the estimate: $1,700. So, the actual cost of the repair was about one-ninth of what Grapevine charged, and they had the car ready the next day after I approved the repair instead of the weeks and weeks I was neglected at Grapevine. More

Service was great. Car came back clean and well taken care of. Will absolutely go back Car came back clean and well taken care of. Will absolutely go back More

Awesome job on my car they were very courteous and helpful I would recommend in the future helpful I would recommend in the future More

Part of the service was to have the rear brake pads replaced as noted by the Service Due. Car was taken in on Thursday and returned on Friday. On Saturday my brake light came on with the same Service D replaced as noted by the Service Due. Car was taken in on Thursday and returned on Friday. On Saturday my brake light came on with the same Service Due on my rear brake pads. I called BMW of Arlington for another appointment to fix the problem. I’m scheduled to return my vehicle on Tuesday. Also, a wet cleaning rag and a soda bottle was left in my car when I picked it up. Sincerely More

Desmon Clinton and Andy helped me their service was amazing. The process was made simple and quick. amazing. The process was made simple and quick. More