BMW of Arlington

Unfortunately, my experience with BMW Arlington was incredibly disappointing and frustrating. As an African-American Black woman, I felt disrespected and discriminated against by the manager, Hany, dur incredibly disappointing and frustrating. As an African-American Black woman, I felt disrespected and discriminated against by the manager, Hany, during a conference call with BMW North America Customer Service. Despite being promised an expedited refund for my warranties by the finance manager, Hany's response was shockingly dismissive and rude. He questioned the legitimacy of the promise and made derogatory remarks, not only towards me but also towards the representative from BMW North America. This experience highlighted the racism and unprofessionalism that permeates BMW Arlington. Having purchased two cars from them, I expected better treatment. No one should have to endure such blatant disrespect and discrimination. I strongly advise against doing business with this dealership." Please avoid this dealership at all cost!! Also they will overcharge you for documentation fee warranty’s and all aftermarket products. Please stay away from this dealership. They run this dealership like buy here pay here shop. More

Very nice location, service is quick, the people are a pleasure. I had a great experience. Myron was fantastic to work with. pleasure. I had a great experience. Myron was fantastic to work with. More

Everyone was very courteous and professional. Sovann did an excellent job in handling all of my service needs. She went above and beyond in customer service. Sovann did an excellent job in handling all of my service needs. She went above and beyond in customer service. More

Friendly people, clean facility, prompt in and out service, honest, professional, courteous, respectful, visually appealing service, honest, professional, courteous, respectful, visually appealing More

Quickly got me an appointment by service! Great service by Christian in getting my vehicle taken care of! Great service by Christian in getting my vehicle taken care of! More

I told them when I brought my car in that I needed total financing on the repairs then I get there and y’all hit me for 600 and something dollars we’re having to finance then it’s obvious I didn’t have the financing on the repairs then I get there and y’all hit me for 600 and something dollars we’re having to finance then it’s obvious I didn’t have the money so why do you ask for a down payment And I know they say it’s all up to Sunbit will you and Sunbit need to get together and you get this straightened out? More

BMW Arlington is quick and reliable. I can depend on them for any of my car needs! Thank you! I can depend on them for any of my car needs! Thank you! More

Poor communication Not customer service friendly Not good service at all Never timely call vacks good service at all Never timely call vacks More

Had a great experience getting service here today. As soon as I arrived, someone was there to help. Pricing is better than any dealer in the dfw Area. Service was second to none. As soon as I arrived, someone was there to help. Pricing is better than any dealer in the dfw Area. Service was second to none. More

I have used this dealership exclusively for approximately 10 years. I greatly appreciate the professionalism of the service department. They, collectively, provide all the information I need to make decision 10 years. I greatly appreciate the professionalism of the service department. They, collectively, provide all the information I need to make decisions regarding the reliability of my BMW. They are friendly and respectful. More